The hotel is stunning as you would expect. The staff friendly but concierge services are a little haphazard. The rooms are in good order and well maintained. Exactly what I would have expected from a four seasons.

The hotel is stunning as you would expect. The staff friendly but concierge services are a little haphazard. The rooms are in good order and well maintained. Exactly what I would have expected from a four seasons.

The property is very beautiful and there are many things to do and the display of Art is lovely evidently curated by Edmund Rothschild or heirs....The hiking from the hotel is great and it is easily accessible as is golfing.

The property is very beautiful and there are many things to do and the display of Art is lovely evidently curated by Edmund Rothschild or heirs....The hiking from the hotel is great and it is easily accessible as is golfing.

Four Seasons service is always wonderful. The room was slightly smaller than we had expected.

Four Seasons service is always wonderful. The room was slightly smaller than we had expected.

After an excellent stay in March 2018 shortly after the hotel opened (see 10/10 review below), we returned this year. While the rooms and facilities naturally remain impressive only 10 months on, it was like a different hotel in terms of service. No longer the superlative standards the Four Seasons brand is known for, with all requests fulfilled graciously, but instead a series of problems starting before we even arrived, with various concierge and reservation team members emailing at different times with duplicated questions ignoring information and requests we had already communicated. Then during the stay, there was a general tendency for the staff not to take responsibility for sorting out your problem themselves, but to try to pass it onto someone else when they felt it was outside their narrowly defined job description (e.g. reception staff refusing to make reservations which they viewed as the concierge’s job, even when the concierge was busy). Only the ski room staff were properly helpful, and they were the only people I recognized from last year. Everyone else though pleasant, seemed young and somewhat clueless- big question as to whether they are employees of Four Seasons themselves and subject to their training, or whether they are seasons workers for the Rothschild Group, taken from the general pool that services the group’s other (cheaper) hotels and restaurants in Megeve – not really acceptable given the huge price premium here.

After an excellent stay in March 2018 shortly after the hotel opened (see 10/10 review below), we returned this year. While the rooms and facilities naturally remain impressive only 10 months on, it was like a different hotel in terms of service. No longer the superlative standards the Four Seasons brand is known for, with all requests fulfilled graciously, but instead a series of problems starting before we even arrived, with various concierge and reservation team members emailing at different times with duplicated questions ignoring information and requests we had already communicated. Then during the stay, there was a general tendency for the staff not to take responsibility for sorting out your problem themselves, but to try to pass it onto someone else when they felt it was outside their narrowly defined job description (e.g. reception staff refusing to make reservations which they viewed as the concierge’s job, even when the concierge was busy). Only the ski room staff were properly helpful, and they were the only people I recognized from last year. Everyone else though pleasant, seemed young and somewhat clueless- big question as to whether they are employees of Four Seasons themselves and subject to their training, or whether they are seasons workers for the Rothschild Group, taken from the general pool that services the group’s other (cheaper) hotels and restaurants in Megeve – not really acceptable given the huge price premium here.