I was the victim of a bait and switch. I booked and paid for a room with a double bed along with a single bed, a full size refrigerator, kitchen area. The room i booked was called the Royal Suite. When i arrived there was no conversation at all about room issues. I was taken to room 13. It was up 19 steps outside. Once entering it was a 12x12 closet at best with a dorm style refrigerator and TV that did not have a signal the entire first night and was useless . There was a bathroom as well. The room itself was clean. I had brought a cooler full of frozen meat with me and this certainly would not accommodate me. When i brought this to the attention of the gurl who escorted me to the room she called the owner. All of s sudden there was a language barrier. In essence I was told the other room had a broken bathroom and since it was NYE weekend there were no repairmen available. So i asked just to use the freezer in thebother room. I was then told no because work men would have to go in and out. It became obvious that they rented that room to someone else. It was NYE weekend and i had no choice to stay there. They did let me use an outdoor freezer that everone had access to. Thankfully my cooler was not disturbed. There was no apology no offer of refund. I was so disappointed. I was only staying there 2 nights tgen off to the Marriott surf club. It was only a 4 minute walk to the surf club. That is the only positive.

I was the victim of a bait and switch. I booked and paid for a room with a double bed along with a single bed, a full size refrigerator, kitchen area. The room i booked was called the Royal Suite. When i arrived there was no conversation at all about room issues. I was taken to room 13. It was up 19 steps outside. Once entering it was a 12x12 closet at best with a dorm style refrigerator and TV that did not have a signal the entire first night and was useless . There was a bathroom as well. The room itself was clean. I had brought a cooler full of frozen meat with me and this certainly would not accommodate me. When i brought this to the attention of the gurl who escorted me to the room she called the owner. All of s sudden there was a language barrier. In essence I was told the other room had a broken bathroom and since it was NYE weekend there were no repairmen available. So i asked just to use the freezer in thebother room. I was then told no because work men would have to go in and out. It became obvious that they rented that room to someone else. It was NYE weekend and i had no choice to stay there. They did let me use an outdoor freezer that everone had access to. Thankfully my cooler was not disturbed. There was no apology no offer of refund. I was so disappointed. I was only staying there 2 nights tgen off to the Marriott surf club. It was only a 4 minute walk to the surf club. That is the only positive.

extreemly basic

extreemly basic

Thank you to staff Sandra tours. Very nice people. I felt like I’m at home. Hotel located in just 7-10 minutes from the beach, restaurants, shopping mall. Very relaxing and quiet place.

Thank you to staff Sandra tours. Very nice people. I felt like I’m at home. Hotel located in just 7-10 minutes from the beach, restaurants, shopping mall. Very relaxing and quiet place.

Good place, the staff are very friendly and kind. They provided us with beach chairs and they respond quickly.

Good place, the staff are very friendly and kind. They provided us with beach chairs and they respond quickly.

Close to Palm Beach, it is very well located, on a quiet street. The accommodation I stayed was simple, but it had everything I needed. The service was excellent. Super kind staff. I will stay there next time.

Close to Palm Beach, it is very well located, on a quiet street. The accommodation I stayed was simple, but it had everything I needed. The service was excellent. Super kind staff. I will stay there next time.

Beauitful location and great people. Celebrated new years eve with them!

Beauitful location and great people. Celebrated new years eve with them!

Good proximity to Palm Beach, business, and nightlife, yet tucked away in a quiet and safe residential neighborhood. Pool, pool table, decent common facilities. Not much hot water, but a cool shower is needed when walking around in a hot climate anyway. Friendly staff, great price.

Good proximity to Palm Beach, business, and nightlife, yet tucked away in a quiet and safe residential neighborhood. Pool, pool table, decent common facilities. Not much hot water, but a cool shower is needed when walking around in a hot climate anyway. Friendly staff, great price.

The owners were very lovely and welcoming. I had one major and one somewhat annoying issue. The major issue was the lighting in the room and bathroom. The lighting was BLUE. At least the bedroom had a lamp with normal lighting but the bathroom only had the dim blue light. Impossible to shave after dark.

The owners were very lovely and welcoming. I had one major and one somewhat annoying issue. The major issue was the lighting in the room and bathroom. The lighting was BLUE. At least the bedroom had a lamp with normal lighting but the bathroom only had the dim blue light. Impossible to shave after dark.

Really nice hotell and this is the best place to stay in the Palm Beach area if you are on a budget. Its not Hyatt or Hilton so don't expect luxury but this is great value for money. The family that runs this place are the sweetest people and is so nice and helpful. I would stay here again anytime and location is great! 4-5 min walk to Palm Beach and all nightlife, restaurants etc.

Really nice hotell and this is the best place to stay in the Palm Beach area if you are on a budget. Its not Hyatt or Hilton so don't expect luxury but this is great value for money. The family that runs this place are the sweetest people and is so nice and helpful. I would stay here again anytime and location is great! 4-5 min walk to Palm Beach and all nightlife, restaurants etc.

nice experience will stay again recommend to anybody traveling to aruba close to the airport

nice experience will stay again recommend to anybody traveling to aruba close to the airport

Nice owner and staff....room requires some attention that was promote a better stay. Even with rate paid...some improvements in room are necessary.

Nice owner and staff....room requires some attention that was promote a better stay. Even with rate paid...some improvements in room are necessary.

Starting with arrival. Hard to find. Outdoor area with pool ok. Room..not so much. No hot water..after calling Expedia (at our expence), we tried to change lodgings. The penalty charged by Sandra tours was too much. They installed a 2 gallon hot water heater. Yippee. Breakfast was fine, staff nice. Marta, the everything woman working there was wonderful. Little English, but we managed fine. Expedia DID NOT choose Sandra Tours, I did because if good comments and price. Hate to say anything negative,because the owners were so nice, but buyer be aware. Expedia tried. Asked for reception or front desk....there is none. Kitchenette adequate. They cleaned and prepared the outdoor Grill for us, again helpful.

Staff was very friendly. Had cake and champagne for my aunt's birthday. Facility was ok. Could use hot water in shower. Unable to open curtains during the day. Breakfast was good.

We enjoyed our stay. Very friendly. Great breakfasts. Showers were just warm, but days in Aruba are hot so a refreshing shower was great.

We enjoyed our stay. Very friendly. Great breakfasts. Showers were just warm, but days in Aruba are hot so a refreshing shower was great.