No refund was made to me

No refund was made to me

Good

Good

Beautiful Pool area

Beautiful Pool area

The water in the bathroom was not clean, so I received the room allocation again. The staff are very friendly.

The water in the bathroom was not clean, so I received the room allocation again. The staff are very friendly.

Overall ok experience for being in Guatemala. Has all the accommodations compared to a hotel in Cancun for example but one level below. Not too many options in the area. Drinks are subpar and you have to wait a while for them. Someone stole my wife’s towel and we had to pay an additional $20.

Overall ok experience for being in Guatemala. Has all the accommodations compared to a hotel in Cancun for example but one level below. Not too many options in the area. Drinks are subpar and you have to wait a while for them. Someone stole my wife’s towel and we had to pay an additional $20.

Some of the staff were very rude, especially the ones at the bar and eating area when serving the food.

Some of the staff were very rude, especially the ones at the bar and eating area when serving the food.

We had such great experience the staff alone went beyond after check in. The experience of having all inclusive from unlimited drinks, food, pools was amazing. Everything was well maintained and clean my favorite part of it was the Hawaiian show and the game night. The fact that Expedia provided an amazing rate made it a night to remember.

We had such great experience the staff alone went beyond after check in. The experience of having all inclusive from unlimited drinks, food, pools was amazing. Everything was well maintained and clean my favorite part of it was the Hawaiian show and the game night. The fact that Expedia provided an amazing rate made it a night to remember.

Very friendly staff

Very friendly staff

Very good experience, definitely will be back

Very good experience, definitely will be back

Ok

Ok

Not very well maintained.

Not very well maintained.

This property is very nice, the surrounding beach and pool areas are nice and well kept, there were plenty of food options and the food itself was good. Overall, we really enjoyed our stay here. There are a few things that did stand out to us as issues though. If this hotel is going to claim a 5 star status with 5 star prices - you expect a 5 star experiences. Here are a few areas the property fell short, for us: -We stayed for 4 nights and our room was only serviced 1 of those days despite having the “clean and tidy” sign out. - The bathrooms and doors are in a bit of disrepair and the mattresses were not comfortable. - The main pools were hot! Like, hot tub temp hot. They refreshed the water once during our stay and that seemed to help but mostly the water was quite warm. In 98 degree weather we weee really looking for cold pools. The adult only pool and the pool attached to the bar stay cool so we really stuck to those. - Lastly, for a 5 star experience - poolside service would be preferred. This might seem picky, but again - for the price, these are the things we would expect. Overall the area is beautiful, the staff were all very nice, and we enjoyed our stay.

This property is very nice, the surrounding beach and pool areas are nice and well kept, there were plenty of food options and the food itself was good. Overall, we really enjoyed our stay here. There are a few things that did stand out to us as issues though. If this hotel is going to claim a 5 star status with 5 star prices - you expect a 5 star experiences. Here are a few areas the property fell short, for us: -We stayed for 4 nights and our room was only serviced 1 of those days despite having the “clean and tidy” sign out. - The bathrooms and doors are in a bit of disrepair and the mattresses were not comfortable. - The main pools were hot! Like, hot tub temp hot. They refreshed the water once during our stay and that seemed to help but mostly the water was quite warm. In 98 degree weather we weee really looking for cold pools. The adult only pool and the pool attached to the bar stay cool so we really stuck to those. - Lastly, for a 5 star experience - poolside service would be preferred. This might seem picky, but again - for the price, these are the things we would expect. Overall the area is beautiful, the staff were all very nice, and we enjoyed our stay.

The check-in process was too slow and too late. We hsd to wait 1.5 horas. Limited availability at specialty restaurants.

Convenient since it's an all inclusive, however, dining options are not that good at lunch or diner, breakfast is much better.

The check-in process was too slow and too late. We hsd to wait 1.5 horas. Limited availability at specialty restaurants.

Convenient since it's an all inclusive, however, dining options are not that good at lunch or diner, breakfast is much better.

Good

Good

We had a really great vacation here. The beach is beautiful, although the water appeared dangerous to swim in because of the tides and current. The sunsets were amazing and you could walk on huge stretches of sandy beach in both directions. The staff was amazing and very friendly. A couple of the staff knew English, which was very helpful for us, as we are not fluent in Spanish. Pedro, who leads the entertainment staff, was very welcoming, had excellent English, and was very friendly and helpful. The entertainment each night was absolutely amazing. I would definitely stay here again. Thank you Oceana.

We had a really great vacation here. The beach is beautiful, although the water appeared dangerous to swim in because of the tides and current. The sunsets were amazing and you could walk on huge stretches of sandy beach in both directions. The staff was amazing and very friendly. A couple of the staff knew English, which was very helpful for us, as we are not fluent in Spanish. Pedro, who leads the entertainment staff, was very welcoming, had excellent English, and was very friendly and helpful. The entertainment each night was absolutely amazing. I would definitely stay here again. Thank you Oceana.