I was very unhappy when the front desk told me I had reservations for three rooms. But I only needed two. They changed the reservation but said I had to call expedia if I wanted to get my money back. I made a long call to them just to find out that it wasn't expedia who did it but somebody I had never heard of travelpass.com I called them and they said that they had refunded $328 but there is n such refund or credit on my statement. What should I do? Sandy Barnes 206 713 0821

I was very unhappy when the front desk told me I had reservations for three rooms. But I only needed two. They changed the reservation but said I had to call expedia if I wanted to get my money back. I made a long call to them just to find out that it wasn't expedia who did it but somebody I had never heard of travelpass.com I called them and they said that they had refunded $328 but there is n such refund or credit on my statement. What should I do? Sandy Barnes 206 713 0821

Spacious suite w King bed, various firmness of pillows, Good water pressure. Excellent choice for longer stay where you pan to do some of your own food prep.

Spacious suite w King bed, various firmness of pillows, Good water pressure. Excellent choice for longer stay where you pan to do some of your own food prep.

The front desk staff was very courteous, however the actual room was less than great. The night we checked in the refrigerator in the room didn’t work, it was late so no maintenance personnel was available. However no one even attempted to switch our room out. The next day was Memorial Day & I was told that the maintenance personnel was off for the holiday. At this point, I thought they would move us to another room, but they didn’t so I unplugged the refrigerator & plugged it back up & it started working. Went & bought groceries & put in the refrigerator & the VERY next day it stopped working again. I notified front desk & was told that the maintenance personnel had already left for the day, but no one ever came to check the refrigerator while he was there. I was then told that I could put my stuff in the refrigerator downstairs, but they never attempted to change our room & put us in a room that actually had a working refrigerator. Every dish & utensil in the kitchen was dirty & had leftover food particles left in/on them. The pots were so dirty that I took them to front desk & was told someone would bring me clean pots( an hour or so later) someone did bring cleaner pots. Attempted to make coffee in the room and when I poured the complimentary liquid creamer inside my cup of coffee it came out in solid clumps, like the creamer was not being changed out & was extremely old,I didn’t have coffee after that. Overall I was very disappointed & dissatisfied during my 3 night stay

The front desk staff was very courteous, however the actual room was less than great. The night we checked in the refrigerator in the room didn’t work, it was late so no maintenance personnel was available. However no one even attempted to switch our room out. The next day was Memorial Day & I was told that the maintenance personnel was off for the holiday. At this point, I thought they would move us to another room, but they didn’t so I unplugged the refrigerator & plugged it back up & it started working. Went & bought groceries & put in the refrigerator & the VERY next day it stopped working again. I notified front desk & was told that the maintenance personnel had already left for the day, but no one ever came to check the refrigerator while he was there. I was then told that I could put my stuff in the refrigerator downstairs, but they never attempted to change our room & put us in a room that actually had a working refrigerator. Every dish & utensil in the kitchen was dirty & had leftover food particles left in/on them. The pots were so dirty that I took them to front desk & was told someone would bring me clean pots( an hour or so later) someone did bring cleaner pots. Attempted to make coffee in the room and when I poured the complimentary liquid creamer inside my cup of coffee it came out in solid clumps, like the creamer was not being changed out & was extremely old,I didn’t have coffee after that. Overall I was very disappointed & dissatisfied during my 3 night stay

Amazing

Amazing

We checked in late around 3:30am. After we unloaded and ready to step out for the night, we realized the front door lock was not latched and not locked properly. We notified staff and he hesitant and reluctant to accommodate us. Staff went up to the room himself to double check the validity of our complaint and stated that the hotel is fully booked and there was not much he can do. After he checked and found out the main door lock to the room was in fact not latched, he moved us to a different room and made us gather all our belonging down to the main lobby from the 4th floor. He moved us to a room on third floor, which was a down grade because we booked a suite room with a king size bed. The room we got replaced to was a double bed room and not a suite. Materials were lacking with iron table missing cloth pad, no laundry plastic bag, and no indoor slippers. We complained to the manager in the morning and manager stated there was not much she can do and ask us to reach out to Expedia.

We checked in late around 3:30am. After we unloaded and ready to step out for the night, we realized the front door lock was not latched and not locked properly. We notified staff and he hesitant and reluctant to accommodate us. Staff went up to the room himself to double check the validity of our complaint and stated that the hotel is fully booked and there was not much he can do. After he checked and found out the main door lock to the room was in fact not latched, he moved us to a different room and made us gather all our belonging down to the main lobby from the 4th floor. He moved us to a room on third floor, which was a down grade because we booked a suite room with a king size bed. The room we got replaced to was a double bed room and not a suite. Materials were lacking with iron table missing cloth pad, no laundry plastic bag, and no indoor slippers. We complained to the manager in the morning and manager stated there was not much she can do and ask us to reach out to Expedia.

Every person I’ve dealt with so far has been so much more than just polite. They are really engaging and kind. I love how personable they are. Also the rooms are beautiful.

Every person I’ve dealt with so far has been so much more than just polite. They are really engaging and kind. I love how personable they are. Also the rooms are beautiful.

Very nice accommodations. Everyone at the front desk is friendly and helpful. Nice breakfast.

Very nice accommodations. Everyone at the front desk is friendly and helpful. Nice breakfast.

It was just an overnight, but would have been excellent if yal ran airport shuttle earlier

It was just an overnight, but would have been excellent if yal ran airport shuttle earlier

Overall was fine

Overall was fine

Everything is good there, good conditions like new, good staff. My family and I had been here for a weekend, Unfortunately Our book was for two adults and two children, but they put only one bedding kit and towels for two people only.

Everything is good there, good conditions like new, good staff. My family and I had been here for a weekend, Unfortunately Our book was for two adults and two children, but they put only one bedding kit and towels for two people only.

This property is new and in wonderful condition. The bed is comfortable and there are well-designed areas for storage, work and a kitchenette. The staff are friendly and want to help you. I had an overnight stay only due to air travel availability, but I would stay there for a longer period if in the area again.

This property is new and in wonderful condition. The bed is comfortable and there are well-designed areas for storage, work and a kitchenette. The staff are friendly and want to help you. I had an overnight stay only due to air travel availability, but I would stay there for a longer period if in the area again.

Loved our corner room with the huge windows. Very good breakfast every morning. Hot eggs, sausage, pancakes, hashbrowns. Delicious fresh salsa too. Also had cereal, bagels, toast, boiled eggs, yogurt, ect. Everything was very clean. Staff were very helpful and friendly on every shift. Loved the food items we bought at the bar. Everything was perfect. Will definitely be back.

Loved our corner room with the huge windows. Very good breakfast every morning. Hot eggs, sausage, pancakes, hashbrowns. Delicious fresh salsa too. Also had cereal, bagels, toast, boiled eggs, yogurt, ect. Everything was very clean. Staff were very helpful and friendly on every shift. Loved the food items we bought at the bar. Everything was perfect. Will definitely be back.

My stay was pretty good. Everything went well except that I found a huge bug in my room. I tried to call the lobby,but there was zero information to indicate the number to call and reach the lobby. I had to kill the bug myself. The following day I informed the staff without apologizing or offering anything, she just stated that they have pest controls often.

My stay was pretty good. Everything went well except that I found a huge bug in my room. I tried to call the lobby,but there was zero information to indicate the number to call and reach the lobby. I had to kill the bug myself. The following day I informed the staff without apologizing or offering anything, she just stated that they have pest controls often.

I wasn't trying to rate that as a review I was trying to write that as a review usually Expedia is amazing for me I just want somebody to get back to me and now my phone number is online under a review great.

I wasn't trying to rate that as a review I was trying to write that as a review usually Expedia is amazing for me I just want somebody to get back to me and now my phone number is online under a review great.

We feel really safe there ,like that you need key card to get to floors, best breakfast,walking distance to trains quiet place we'll definitely return

We feel really safe there ,like that you need key card to get to floors, best breakfast,walking distance to trains quiet place we'll definitely return

Very clean, and quiet! Quick walk to the subway.

Very clean, and quiet! Quick walk to the subway.