This is a beautiful property nestled at the foot of a mountain and the Urubamba river flows through it.

Beautiful property, staff was excellent and it was very quiet and restful. My biggest complain is that everything cost extra: 20$ to use sauna, 20$ to have a fire, etc. The restaurant could also use some more lunch options. There were also large groups coming through for what I can only assume is spiritual retreat? So we felt a bit out of place as they would take over the space.

Beautiful property, staff was excellent and it was very quiet and restful. My biggest complain is that everything cost extra: 20$ to use sauna, 20$ to have a fire, etc. The restaurant could also use some more lunch options. There were also large groups coming through for what I can only assume is spiritual retreat? So we felt a bit out of place as they would take over the space.

The Deluxe suite with hot tub was shockingly in a place where anyone entering the hotel could see into your bedroom so curtains had to stay closed. The other "view" in the deluxe suite twice the price of all others was bushes and a gravel driveway, like a motel 6. The huge tv never had a signal. The interior hot tub I paid handsomely for was never able to be used to a water issue, and my bathroom was flooded in an inch of water and no one came to clean it up so it soaked into the wood underneath and caused a slip hazzard. This water issue made it where I was only able to take a 1 minute shower, left with soap in my crevices and conditioner in my hair and unable to brush my teeth. When I was encouraged minutes before the shower was fine and had plentiful water and not warned this could happen. The food was okay but 4 times the usual price for better. They claim I'm being refunded but at this point I don't trust them and won't be leaving until I get a refund message. The staff is nice, but it's not enough and not what I paid for. I won't be compensated for my travel and expenses to be here literally have zero basics other than a bed much less the luxury I paid double over others in the hotel with small rooms that enjoyed gorgeous mountains and river views. Sadly, I think you need to skip this hotel or beware that "deluxe suite" means you may leave with soap where the sun doesn't shine.

The Deluxe suite with hot tub was shockingly in a place where anyone entering the hotel could see into your bedroom so curtains had to stay closed. The other "view" in the deluxe suite twice the price of all others was bushes and a gravel driveway, like a motel 6. The huge tv never had a signal. The interior hot tub I paid handsomely for was never able to be used to a water issue, and my bathroom was flooded in an inch of water and no one came to clean it up so it soaked into the wood underneath and caused a slip hazzard. This water issue made it where I was only able to take a 1 minute shower, left with soap in my crevices and conditioner in my hair and unable to brush my teeth. When I was encouraged minutes before the shower was fine and had plentiful water and not warned this could happen. The food was okay but 4 times the usual price for better. They claim I'm being refunded but at this point I don't trust them and won't be leaving until I get a refund message. The staff is nice, but it's not enough and not what I paid for. I won't be compensated for my travel and expenses to be here literally have zero basics other than a bed much less the luxury I paid double over others in the hotel with small rooms that enjoyed gorgeous mountains and river views. Sadly, I think you need to skip this hotel or beware that "deluxe suite" means you may leave with soap where the sun doesn't shine.

Great hotel and service! Highly recommend it.

Great hotel and service! Highly recommend it.

This is hotel is gorgeous good service perfect to relax and enjoy the view you can see the mountains and the river. I wanted to stay for more time but I have all my tours set up.