keep doing the good job

My initial interaction with the front desk staff left a negative impression as it was unhelpful, and I was asked to pay for a half-day rate for just a few early check-in hours. However, my experience took a turn for the better when I encountered the second staff member at the front desk, FAKRI. He was incredibly helpful and displayed a high level of professionalism, going above and beyond to ensure my satisfaction. I strongly recommend that the hotel management prioritize customer satisfaction and flexibility in their policies. Thanks to FAKRI's outstanding customer service, I am inclined to give this hotel a five-star rating. I urge the management to place a greater emphasis on delivering excellent customer service and ensuring guest satisfaction. Additionally, the hotel has some issues with the Internet connection on the third floor, where it is weak and slow. It would be beneficial for them to address this issue. Furthermore, having more than one key card for the room would be convenient if there are multiple guests in the room. On a positive note, the restaurant service and food quality are excellent, adding to the overall positive experience during my stay

No electric in my room from 8:30 morning and asked them to back electricity so I can even chargey phoem and make a/c on cause weather so hot. There is no response very bad experience. We paid in advance

The over all inot 4 star hotel its may 2 star the condition of the hotel is poor cleanless is bad we ask many times to change the bed sheets and billow the woman did it with anger there was hair and stains on the sheets the bath room is not clean the accessories arenot available you have to ask many times to bring it . The breakfast is poor in quality esp. The coffee . Over all i didnot recommend it.

The room was stinky, the washroom was moldy and dirty.

Service inside the rooms like shampoos and others .

Let me start with the pros of this hotel but please read the cons before getting excited and booking the hotel. Pros: 1. Excellent breakfast buffet. Compared to western hotels of same level and even much higher level this is quality delicious breakfast that is diverse with professional staffing. 2. Location which was the main reason I chose the hotel. Safe area very near the international main Tunisian Carthage airport. If u use bolt app it will cost you nothing to get to airport from there and it will be within 10-20 min even at peak hours. 3. Good free wifi Cons: 1. Receptionist was very rude and unprofessional specially the girl in the reception Rabeb and she did everything infront of what looked like her supervisor older lady with lighter hair. From the check in we arrived early and we told her we are just letting you know that we are here and will wait for the designated check in time. when it was noon time I just went back to her and asked kindly if she could find us a room as we are very tired and exhasuted she then threw a huge temper tentrum on me and starting yelling no no no I will not promise any room and your room might not be ready at any time soon and do not come asking again. I told here I have booked one room at least give me one so our group can take turns at resting since it sounds like it is going to be a while for the room to be prepared she further started yelling at me again and saying I do not care I have no rooms and u will have to wait . All

Just sued one night as it is convenient to the airport. Very pleasant, lovely staff especially in the dining room.

Unfortunately, did not like it at all. Was hot and the air conditioner didn’t work. The breakfast was awful.

Great location friendly staff and service

Internet keeps disconnecting, when I asked for maintenance they ignored my request. There is smell in some rooms, with no opinion to change the room

Thanks so much amazing stuff

Pleasant one and Thank you

ok

I liked the fact that the hotel was in a good location and close to the airport. I didn't like the service at all. The staff was unprofessional. When I arrived, I didn't find towels for the bathroom. I have to call several times to receive them. I asked for a wake-up call at 7 am in the morning. The receptionist never called. I almost missed my flight because of this. Finally, the breakfast was low quality and terrible. They just give the minimum to receive the maximum. This does not work.

It’s good so far need a little bit of movement but in general it’s good

The worst place I have stayed at. They charged my card > $1400 instead of $146. Now I am trying to get my money back from my bank.

Friendly staff and great breakfast

The hotel is clean and nice The room is great and the bed is very comfortable. The staff are very nice Very friendly The location is amaizing close to everything .

I had a great time staying at Lac Leman hotel. The place is comfy, clean’ and the people are very friendly and caring.