Too many Chinese, too noisy

Too many Chinese, too noisy

The staff were good. However on our last night, the people who were staying next to our room were making so much noise at 2am in the morning. I even went to complain but nothing was resolved and eventually I fell asleep only because I was tired. I was also disappointed with the gym facilities and the fact that the swimming pool was not deep enough.

The staff were good. However on our last night, the people who were staying next to our room were making so much noise at 2am in the morning. I even went to complain but nothing was resolved and eventually I fell asleep only because I was tired. I was also disappointed with the gym facilities and the fact that the swimming pool was not deep enough.

There are old and new building. the old one is cheaper. Overall the room is okay just look old and need to modify.

There are old and new building. the old one is cheaper. Overall the room is okay just look old and need to modify.

Hotel is okay... Problem with the air conditioner was sorted very quickly and we were given an upgraded room. Showers were a bit weird with the flow and heat/cold. Catching a bus opposite central gets you to Patong Beach for 30 baht. Shopping is walking distance. All good.

Hotel is okay... Problem with the air conditioner was sorted very quickly and we were given an upgraded room. Showers were a bit weird with the flow and heat/cold. Catching a bus opposite central gets you to Patong Beach for 30 baht. Shopping is walking distance. All good.

One complaint. This group caters to big group tours. So the hotel is overrun by this specific type of tourist. So the other guests are very loud, going in and out of each other's room, yelling across the hall. So if you wanna peaceful stay, this is not the place for you. And they need to do something about the DOORS. The doors don't close on their own - you need to yank them yourself. If the door is not fully closed, there is an annoying, incessant beeping that will go on forever until you yank the door shut. The group tours don't know this, so every day, almost all day, the "beep-beep-beep-beep" goes on and on and on, driving you crazy! Oh the wifi is terrible.

One complaint. This group caters to big group tours. So the hotel is overrun by this specific type of tourist. So the other guests are very loud, going in and out of each other's room, yelling across the hall. So if you wanna peaceful stay, this is not the place for you. And they need to do something about the DOORS. The doors don't close on their own - you need to yank them yourself. If the door is not fully closed, there is an annoying, incessant beeping that will go on forever until you yank the door shut. The group tours don't know this, so every day, almost all day, the "beep-beep-beep-beep" goes on and on and on, driving you crazy! Oh the wifi is terrible.

Nice friendly staff, room is alright to me, from hotel to central festival mall is just 15mins away. Hotel provide shuttle service to central festival mall. All is good except for the wifi. Wifi is hard to connect. Also wifi signal is not good in room. Hopefully they will work on it.

Nice friendly staff, room is alright to me, from hotel to central festival mall is just 15mins away. Hotel provide shuttle service to central festival mall. All is good except for the wifi. Wifi is hard to connect. Also wifi signal is not good in room. Hopefully they will work on it.

main reason for staying was because it had a balcony room, which we did not receive. staff were scarce, breakfast was less than average, could not supply or make an effort to get a taxi, the only good thing I can say, is that the bed was very comfortable and the pool was very nice.

main reason for staying was because it had a balcony room, which we did not receive. staff were scarce, breakfast was less than average, could not supply or make an effort to get a taxi, the only good thing I can say, is that the bed was very comfortable and the pool was very nice.

A new hotel, room is spacious and clean. I had the impression that hotel was to meant more for PRC tourists. Front desk speaks Chinese though I indicated to speak English. Some hotel service staff seems unfriendly unlike other hotels I had stayed. probably they thought we are one of those uncouth Chinese from PRC. Wifi is bad requiring auto-reconnections many times. Would not recommend to anybody who needs to be connected within a blink.

A new hotel, room is spacious and clean. I had the impression that hotel was to meant more for PRC tourists. Front desk speaks Chinese though I indicated to speak English. Some hotel service staff seems unfriendly unlike other hotels I had stayed. probably they thought we are one of those uncouth Chinese from PRC. Wifi is bad requiring auto-reconnections many times. Would not recommend to anybody who needs to be connected within a blink.

Very good service

Very good service

A central hotel within walking distance of a lot of sites

A central hotel within walking distance of a lot of sites

Looking at the reviews and on-line I really thought this place was going to be cool and hip. It was neither. We got there late and there were a bunch of loud chinese tourists and the process of getting to the room was a pain and a cockroach was about to climb up my leg before my sister stomped on my shoe to kill it. My cousin had checked in prior and it took us almost 35 minutes to just get the ok to go up to the room. It would have been faster to have him just come and get us in the lobby. Then when we got to building of the room he was in, security didn't have the key so we had to wait another 10 minutes for them to go back to the front desk and get it. When we finally got there the room looked nothing like what it did online, it was cheap and super hot! We had to call the front desk 4 different times for service on various things and it was just a pain to get what we wanted. It was a super noisy room do to the street it is on and the chinese tourist were loud and obnoxious and spit everywhere something I am not attracted to. I would find another hotel in the area you can do better for the amount you pay. Thank GOD we were only there for 1 night.

Looking at the reviews and on-line I really thought this place was going to be cool and hip. It was neither. We got there late and there were a bunch of loud chinese tourists and the process of getting to the room was a pain and a cockroach was about to climb up my leg before my sister stomped on my shoe to kill it. My cousin had checked in prior and it took us almost 35 minutes to just get the ok to go up to the room. It would have been faster to have him just come and get us in the lobby. Then when we got to building of the room he was in, security didn't have the key so we had to wait another 10 minutes for them to go back to the front desk and get it. When we finally got there the room looked nothing like what it did online, it was cheap and super hot! We had to call the front desk 4 different times for service on various things and it was just a pain to get what we wanted. It was a super noisy room do to the street it is on and the chinese tourist were loud and obnoxious and spit everywhere something I am not attracted to. I would find another hotel in the area you can do better for the amount you pay. Thank GOD we were only there for 1 night.

Great

Great

it was a very pleasant stay but it took some time to find the place. However the hotel staff was kind to meet us and guide us to the hotel. Superb service

it was a very pleasant stay but it took some time to find the place. However the hotel staff was kind to meet us and guide us to the hotel. Superb service

Very stylish and chic hotel. As it is new, the room and public areas are very well maintained and clean. Staff ability to serve and interact with guests can be improved. Overall, my stay was good and I will definitely stay here again on my next working trip to Phuket.

Very stylish and chic hotel. As it is new, the room and public areas are very well maintained and clean. Staff ability to serve and interact with guests can be improved. Overall, my stay was good and I will definitely stay here again on my next working trip to Phuket.

The room and facilities are new but it is quite dusty due to nearby construction. We are not satisfied with the staff / management service who arrange the transportation for us with a very over price rate. They offer us 600Baht but We found out it was only 200B when we walk out to a nearby street for a cab.

The room and facilities are new but it is quite dusty due to nearby construction. We are not satisfied with the staff / management service who arrange the transportation for us with a very over price rate. They offer us 600Baht but We found out it was only 200B when we walk out to a nearby street for a cab.

Some quick notes to mention. Bar staff were amazing, very friendly and helpful. Reception staff were the opposite. On a number of occasions we requested simple things like to book a taxi or try to organise trips and they seemed unwilling and were unable to book anything and just told us to go to the shopping centre and book it there. Food was cheap and very basic. Location is terrible and transport (by taxi mainly) is very expensive. The shopping centre near by was a life saver for food and activities/shopping as travel was so expensive. Room was lovely and clean. Pool area was also very nice and well kept.

Some quick notes to mention. Bar staff were amazing, very friendly and helpful. Reception staff were the opposite. On a number of occasions we requested simple things like to book a taxi or try to organise trips and they seemed unwilling and were unable to book anything and just told us to go to the shopping centre and book it there. Food was cheap and very basic. Location is terrible and transport (by taxi mainly) is very expensive. The shopping centre near by was a life saver for food and activities/shopping as travel was so expensive. Room was lovely and clean. Pool area was also very nice and well kept.