It is a beautiful old hotel with lobby large enough for big groups gatherings, or visiting with friends! Great location close to cable car station and many bus stops in front of the hotel. All the staffs were very friendly and helpful! Beautiful dining room serving great breakfast! We enjoyed our stay!

The property was absolutely beautiful. The meal in the Tubbo was amazing. The hotel will pick you up and drop you off at the station. Everything was so clean and the staff were so helpful and kind.

The property was absolutely beautiful. The meal in the Tubbo was amazing. The hotel will pick you up and drop you off at the station. Everything was so clean and the staff were so helpful and kind.

One of my favorite stays ever! Beautiful location, we got a nice room with a nice view of mountains. We went in May so the cable car and nearby restaurants were closed but the pop up restaurants they had set were absolutely lovely

One of my favorite stays ever! Beautiful location, we got a nice room with a nice view of mountains. We went in May so the cable car and nearby restaurants were closed but the pop up restaurants they had set were absolutely lovely

Great location and with the free Engadin OV, free lift (cable car), free use of the swimming pool across the road and included breakfast the hotel offers a great deal. The breakfast was great - both in environment/ambiance, service and quality of the food. The swimming pool across the road was definitely worth a visit! The outdoor pool was very relaxing. The snackbar offered reasonable prices and the kids loved the slides. The free OV allowed us to ride the same track as the bernina express (up to alp Grüm). The lift pass gave us the opportunity to get up the mountains and do nice hikes.

Great location and with the free Engadin OV, free lift (cable car), free use of the swimming pool across the road and included breakfast the hotel offers a great deal. The breakfast was great - both in environment/ambiance, service and quality of the food. The swimming pool across the road was definitely worth a visit! The outdoor pool was very relaxing. The snackbar offered reasonable prices and the kids loved the slides. The free OV allowed us to ride the same track as the bernina express (up to alp Grüm). The lift pass gave us the opportunity to get up the mountains and do nice hikes.

Too old and dirty . The sink was clogged!

Too old and dirty . The sink was clogged!

All was good. They cared.

Luxurious hotel at walking dustance of lake St. MORITZ. BUT NO LAKE VIEW DUE TO BUILDINGS BETWEEN THE HOTEL AND THE LAKE. ENTIRELY REMODELED. AMAZING ROOMS. LOBBY IS UNIQUE WITH 47 CHANDELLIERS. AMAZING FREE BREAKFAST. IF YOU STAU TWO NIGHT, THEY OFFER A FREE ENDIGAN BUS/TRAIN/CABLE CAR PASS TO ALL THE AREAS IM THAT REGION. (280 DOLLARS VALUE) WE WENT TO THE DIAVOLEZZA GLACIER WITH CABLE CAR. PARKING WAS FREE IN FRONT OF THE HOTEL if places available, OR 10 CHF in the uncovered parking lot. Absolutely fantastic stay. Highly recemmended for the price.

All was good. They cared.

Luxurious hotel at walking dustance of lake St. MORITZ. BUT NO LAKE VIEW DUE TO BUILDINGS BETWEEN THE HOTEL AND THE LAKE. ENTIRELY REMODELED. AMAZING ROOMS. LOBBY IS UNIQUE WITH 47 CHANDELLIERS. AMAZING FREE BREAKFAST. IF YOU STAU TWO NIGHT, THEY OFFER A FREE ENDIGAN BUS/TRAIN/CABLE CAR PASS TO ALL THE AREAS IM THAT REGION. (280 DOLLARS VALUE) WE WENT TO THE DIAVOLEZZA GLACIER WITH CABLE CAR. PARKING WAS FREE IN FRONT OF THE HOTEL if places available, OR 10 CHF in the uncovered parking lot. Absolutely fantastic stay. Highly recemmended for the price.

Very mixed experience. Positives were comfortable beds, breakfast & shuttle service. When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it. We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own. After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it. Everything felt like too much trouble and wouldn’t recommend booking.

Very mixed experience. Positives were comfortable beds, breakfast & shuttle service. When we checked in we asked what time the pool closed, was told 9pm & we’d need to go to reception first to collect a wrist band, towel and gown. Twenty minutes later after getting changed into our swimming costumes we went back to reception, spoke to the same person (unless she has an identical twin) and was told the pool had been flooded the previous day and we wouldn’t be able to use it. We then decided to eat in the ‘pop-up’ restaurant. One of us ordered a gin & tonic, the waitress said it wasn’t on their menu but they would get it sent over from the hotel (over 24CHF!). Someone else asked for a tap water but was informed there wasn’t any taps in the restaurant, they then asked for a tonic water and was told they couldn’t order a tonic water on its own. After the meal we asked if we could have some milk sachets for the room (there was only 2 small cream cartons supplied in the room and being 3 Yorkshire women, tea would be needed within minutes of waking up). The receptionist said she would sort something and call the room. Short time later we got a call to say they had some milk at a cost of 4.5CHF but we would have to collect it or they would charge extra to bring it to the room. Trudged downstairs to collect the small glass of milk to be told we’d have to go to the bar to pay for it. Everything felt like too much trouble and wouldn’t recommend booking.

My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.

My overall experience at The Reine Victoria Hotel was good, marked by comfortable accommodations & delightful breakfast. However, my positive impression was significantly marred by the disappointing service we received from the front desk representatives during check-out. Upon check-out, we explicitly requested transportation to Samedan’s Hertz rental car location. Unfortunately, the front desk staff disregarded our request and instead assumed we needed a ride to the train station. Despite our clear instructions, they arranged for us to wait for 20 mins for a hotel shuttle, only for the shuttle driver to inform us he wasn’t traveling to Samedan and only operated within St. Moritz area. Adding to our frustration, we spent more than 30 mins attempting to request an Uber, which proved unsuccessful. This situation could have been easily avoided if the front desk staff had listened to and acted upon our specific needs. As a result, we had to arrange and pay for our own taxi to the Hertz rental car location, despite having already saved the hotel the trouble and cost of our taxi from the train station to the hotel the night before. Another issue worth noting is the language barrier we encountered. Although we communicated in Eng throughout our stay, 1 of the female front desk reps persistently spoke to us in French, which was confusing and unhelpful. Despite the excellent accommodations and breakfast, the lack of attentiveness / care during our departure impacted our experience.

Great

Great

Dining available on site or in walking distance. Everyone working was very friendly and helpful.

Dining available on site or in walking distance. Everyone working was very friendly and helpful.

Service

Service

Access to Ovaverva is great....

Access to Ovaverva is great....

Very nice place, clean and welcoming!

Very nice place, clean and welcoming!

Stay away from the old rooms. They are very old and haunted. I had to pay more to stay in the newly refurbished rooms

Stay away from the old rooms. They are very old and haunted. I had to pay more to stay in the newly refurbished rooms

Excellent hotel

Excellent hotel

Super