Beautiful views, staff were amazing, excellent facilities.

This is the second time I stayed here and I love it. It's a nice escape from the city centre but it's only a short ferry ride away. The rooms are spacious and beautiful and very relaxing.

Lovely views across the water.

Enjoyed our stay.Lovely views. Although for the price I feel it would have been enhanced with more quality and quantity of amenities - such as the tea / coffee / milk in bedroom . Bath robes had holes in them . Small things would have made a big difference !

Enjoyed our stay.Lovely views. Although for the price I feel it would have been enhanced with more quality and quantity of amenities - such as the tea / coffee / milk in bedroom . Bath robes had holes in them . Small things would have made a big difference !

After a few days of traveling and exploring, we arrived feeling a bit tired and unsure about where to park while checking in. A staff member outside immediately noticed our confusion and kindly stepped in to assist without us even asking. He was incredibly friendly and helpful. Inside, we were greeted warmly by Lara at the front desk, who was not only kind but also very informative. She answered all our questions and ensured we had all the information we needed about our room, parking, and breakfast. I couldn’t speak more highly of her service. When we returned to get our bags from the car, still debating whether to handle the bags or parking first, the same gentleman who had assisted us earlier graciously offered to carry our heavy bags to the room while we sorted out parking. His help was truly a lifesaver, especially given our fatigue, and he did it with professionalism, kindness, and a smile. The room was impeccable—clean, comfortable, and beautifully maintained. We encountered a small issue with the TV (a minor glitch), but after texting the front desk, Carl responded promptly and quickly arranged for someone to come up and fix it. The issue was resolved in no time. Housekeeping did an excellent job with the turn-down service, and we truly appreciated that while the room was spotless, our personal belongings were respectfully left untouched. It was a thoughtful and appreciated detail. We also ordered room service, and the food was simply fantastic. The lady who deliv

Well run properly staff were awesome amazing views and so peaceful

Rooms are beginning to look dated. Area can be noisy when the planes are landing/ taking off - even inside the room. Description states there’s a coffee maker but it’s just a kettle not a coffee machine

Rooms are beginning to look dated. Area can be noisy when the planes are landing/ taking off - even inside the room. Description states there’s a coffee maker but it’s just a kettle not a coffee machine

We stayed there for three nights it was very comfortable very warm rooms with the fireplaces. We got there on a Monday and stay through till Thursday only one of the restaurants was open on the Monday and the Tuesday.

We stayed there for three nights it was very comfortable very warm rooms with the fireplaces. We got there on a Monday and stay through till Thursday only one of the restaurants was open on the Monday and the Tuesday.

Amazing level of professionalism shown by all staff, maybe our honeymoon all the more special

Amazing level of professionalism shown by all staff, maybe our honeymoon all the more special

Had to pay for parking, fireplace wasn't a real fireplace just a little gas fire that barely produced heat, bathroom poorly ventilated had to buy air freshener apart from that pretty good stay.

Had to pay for parking, fireplace wasn't a real fireplace just a little gas fire that barely produced heat, bathroom poorly ventilated had to buy air freshener apart from that pretty good stay.

Nice stay we enjoyed our time

Nice stay we enjoyed our time

Was as good as my last stay can’t find a complaint

Was as good as my last stay can’t find a complaint

Really close to airport, great room, nice views, easy to get around, great lobby

Really close to airport, great room, nice views, easy to get around, great lobby

Too far for everything

Too far for everything

For the price they charge, the service was no good. Housekeeping did not remove room service glasses, just left them on the table for 3 days, the entire time we were there. Room amenities were not restocked daily and we had to call to ask them. First night, their restaurant had a new menu which meant they could not get food out in time. Waited an hour for our meals which were overcooked. The managers at the restaurant were great though, very friendly and provided good service but everywhere else was lacking. Also booked a facial in person at the spa which apparently was not correctly done. Went to the appointment at 9am, only to be told there was no booking. As we were checking out on that day, I could not go at a later time which is why I booked it for that time to ensure I could go. Had high expectations for Hilton but ultimately was left disappointed.

For the price they charge, the service was no good. Housekeeping did not remove room service glasses, just left them on the table for 3 days, the entire time we were there. Room amenities were not restocked daily and we had to call to ask them. First night, their restaurant had a new menu which meant they could not get food out in time. Waited an hour for our meals which were overcooked. The managers at the restaurant were great though, very friendly and provided good service but everywhere else was lacking. Also booked a facial in person at the spa which apparently was not correctly done. Went to the appointment at 9am, only to be told there was no booking. As we were checking out on that day, I could not go at a later time which is why I booked it for that time to ensure I could go. Had high expectations for Hilton but ultimately was left disappointed.

Great rooms on level 1. Spa pool outside the room was awesome. Only a minor is the constant forced ventilation noise. But at least dry the swimming clothes.

Lovely room. Instructions for the fire and spa pool would have been useful. Enjoyed the dining options. Room service was efficient.

Lovely room. Instructions for the fire and spa pool would have been useful. Enjoyed the dining options. Room service was efficient.

Great rooms on level 1. Spa pool outside the room was awesome. Only a minor is the constant forced ventilation noise. But at least dry the swimming clothes.

The property was away from the main area of Queenstown. It was quiet and beautiful. Our room was spacious, the staff was friendly, and the amenities such as the pool and sauna were superb. However, I had a few issues with this hotel. Staying on the 8th floor was very inconvenient. The elevator only took you i to the 7th floor and then you'd have to walk down the hall to take a different elevator to the lobby. Parking is limited. Lastly, the property was a 15 minute drive away.

The property was away from the main area of Queenstown. It was quiet and beautiful. Our room was spacious, the staff was friendly, and the amenities such as the pool and sauna were superb. However, I had a few issues with this hotel. Staying on the 8th floor was very inconvenient. The elevator only took you i to the 7th floor and then you'd have to walk down the hall to take a different elevator to the lobby. Parking is limited. Lastly, the property was a 15 minute drive away.

What unique was its location and staff especially Fiona at the service desk. She was very helpful, friendly and knowledgeable co-ordinating our activity during our stay. Thank you Fiona! We will be back ;)!.