The Brunei is unpretentious. yet provides excellent service not inferior to 5* hotels. Visiting the Sultanate during Ramadan was interesting and challenging and the Brunei managed to accommodate foreign tourists with great service and sensitivity. We are totally satisfied with our stay at The Brunei.

The Brunei is unpretentious. yet provides excellent service not inferior to 5* hotels. Visiting the Sultanate during Ramadan was interesting and challenging and the Brunei managed to accommodate foreign tourists with great service and sensitivity. We are totally satisfied with our stay at The Brunei.

Excellent service. Ms Rphi ya was very helpful

Excellent service. Ms Rphi ya was very helpful

Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson ! Hotel charged guest $25 per person to airport ! Took Dart ( Uber version ) & it’s only @$12 !!!! For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank ! So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t! It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest ! Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!

Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson ! Hotel charged guest $25 per person to airport ! Took Dart ( Uber version ) & it’s only @$12 !!!! For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank ! So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t! It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest ! Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!

Best location for convenience to attend national events

Best location for convenience to attend national events

EXCELLENT SERVICE AND WELCOMING STAFF.

EXCELLENT SERVICE AND WELCOMING STAFF.

This hotel is really nice. The staff are so friendly and helpful. I visited during Ramadan and they still managed to accommodate me eating meals during daylight hours. The room was very quiet and comfortable.

This hotel is really nice. The staff are so friendly and helpful. I visited during Ramadan and they still managed to accommodate me eating meals during daylight hours. The room was very quiet and comfortable.

Great hotel.

Great hotel.

Best entertainment in hotel room, netflix connectivity

Best entertainment in hotel room, netflix connectivity

I liked the fast internet connection, the hospitality provided by the staffs, the location of our room, the complimentary water dispenser on our floor, the quick elevator and auto hand sanitizer dispenser next to it (on the ground floor), the in-room entertainment and the toilet with hose. The hotel also managed to reserve a parking slot for us as requested. I disliked the traces of hair on the bedsheet and the lack of amenities. If it is a room for two or three adults, it is sensical for the hotel to provide the amenities accordingly such as toothbrushes, mugs, glasses and towels in two or three sets/units respectively without the need to call for room service since it is an inconvenience and a hassle. No hotel slippers were also provided.

I liked the fast internet connection, the hospitality provided by the staffs, the location of our room, the complimentary water dispenser on our floor, the quick elevator and auto hand sanitizer dispenser next to it (on the ground floor), the in-room entertainment and the toilet with hose. The hotel also managed to reserve a parking slot for us as requested. I disliked the traces of hair on the bedsheet and the lack of amenities. If it is a room for two or three adults, it is sensical for the hotel to provide the amenities accordingly such as toothbrushes, mugs, glasses and towels in two or three sets/units respectively without the need to call for room service since it is an inconvenience and a hassle. No hotel slippers were also provided.

We only stayed for one night, but everything was great. The hotel is located close to the harbor, restaurants and attractions. The room was clean and comfortable with all amenities. The staff was very helpful in assisting us with transportation to the airport and finding a currency exchange that was open. Overall a great experience and would recommend.

We only stayed for one night, but everything was great. The hotel is located close to the harbor, restaurants and attractions. The room was clean and comfortable with all amenities. The staff was very helpful in assisting us with transportation to the airport and finding a currency exchange that was open. Overall a great experience and would recommend.

Hotel was fine, WiFi was not

Hotel was fine, WiFi was not

Nice place in the town

Nice place in the town

Great locations and hotel is nicely renovated. Staffs are wonderful and they take care of all your needs and make sure your stay is comfortable.

Great locations and hotel is nicely renovated. Staffs are wonderful and they take care of all your needs and make sure your stay is comfortable.

Comfortable, clean, and spacious. City center location, can walk anywhere easily from here

Comfortable, clean, and spacious. City center location, can walk anywhere easily from here

very good location. However, I have been a frequent visitor and internet access is always slow or down.

very good location. However, I have been a frequent visitor and internet access is always slow or down.

Great location. Nice room. But really poor wifi(almost no wifi) and room is too humid.

Great location. Nice room. But really poor wifi(almost no wifi) and room is too humid.