Everything was good

I have stayed in many holiday in express hotels, this by far was the most disappointing. My first room was on the first floor down a dingy corridor near the outside exit where smoke would come in as obviously people would stand outside this door and smoke. This is supposed to be a non-smoking facility. My room was horribly humid and the carpet was dirty. I complained to the management in the morning as I had checked in very late and I was promised a different room when I returned in the afternoon. However when I returned I was told they were no rooms available needless to say I was quite distressed. I insisted on speaking to the hotel manager who fortunately was still on the premises and after some discussion she did agree to change my room. I was assigned to the fourth floor which was extremely clean, the room was also extremely clean, quiet and very comfortable in temperature. This whole episode was extremely upsetting to me especially since I was visiting a very sick relative and this was not a pleasure trip. I will say that the breakfast were all quite good. I can only recommend this hotel with some reservations.

I have stayed in many holiday in express hotels, this by far was the most disappointing. My first room was on the first floor down a dingy corridor near the outside exit where smoke would come in as obviously people would stand outside this door and smoke. This is supposed to be a non-smoking facility. My room was horribly humid and the carpet was dirty. I complained to the management in the morning as I had checked in very late and I was promised a different room when I returned in the afternoon. However when I returned I was told they were no rooms available needless to say I was quite distressed. I insisted on speaking to the hotel manager who fortunately was still on the premises and after some discussion she did agree to change my room. I was assigned to the fourth floor which was extremely clean, the room was also extremely clean, quiet and very comfortable in temperature. This whole episode was extremely upsetting to me especially since I was visiting a very sick relative and this was not a pleasure trip. I will say that the breakfast were all quite good. I can only recommend this hotel with some reservations.

Polite staff. Clean room. Hot breakfast. Convenient location to rest the night before my graduate exam at the testing center down the street.

I’m very happy very clean,

I’m very happy very clean,

Good. No frills. Great breakfast. Pool area could be more attractive. Some machines in fitness room out of order. Overall a good value.

Good. No frills. Great breakfast. Pool area could be more attractive. Some machines in fitness room out of order. Overall a good value.

The service when I check in was very pleasant I loved all the ammet that were attached to this place I wil return

The service when I check in was very pleasant I loved all the ammet that were attached to this place I wil return

Enjoyed our stay. Definitely coming back to this area.

Enjoyed our stay. Definitely coming back to this area.

room carpets looked dirty. or just old.

room carpets looked dirty. or just old.

All the employees were very helpful and friendly.

All the employees were very helpful and friendly.

DO NOT BOOK THIS HOTEL!! They lost my reservation that waa paid in full in advance in which I was trying to check in for about 45 mins to an hour. The deposit is more than the total cost of the room and it takes 5 business days to get it back. The room had a mildew type of smell and The only thing that was good was the breakfast.

DO NOT BOOK THIS HOTEL!! They lost my reservation that waa paid in full in advance in which I was trying to check in for about 45 mins to an hour. The deposit is more than the total cost of the room and it takes 5 business days to get it back. The room had a mildew type of smell and The only thing that was good was the breakfast.

Upon arrival i discovered cup rings on the nightstand from the previous guest. I then discovered that my refrigerator was broken. Decided to first take a shower and then stop at front desk to report it. Soon after turning on the water, i discovered that the tub drain was clogged. I reported both issues as planned and was told by a very nice woman that maintenance would go in and resolve my issues. When i returned that night, i happily discovered a new refrigerator in place of the broken one. However, my second shower was same as the 1st, having to stand in ankle deep tub water. I know they looked at it because the curtain was pulled all the way over, which was different from how i left it. For 3 days, i had to endure the stench of another guests disgusting boots and socks left outside his door, stinking up the hallway. When i said something to the front desk staff person (different person), she told me i could knock on his door and ask him to keep his boots inside his room. Really???? I didnt know that was my job. So, being a solo female traveler, i chose not to do that for obvious reasons. Instead, for 3 days i held my breath from the elevator to my room. I will not book this hotel again.

Upon arrival i discovered cup rings on the nightstand from the previous guest. I then discovered that my refrigerator was broken. Decided to first take a shower and then stop at front desk to report it. Soon after turning on the water, i discovered that the tub drain was clogged. I reported both issues as planned and was told by a very nice woman that maintenance would go in and resolve my issues. When i returned that night, i happily discovered a new refrigerator in place of the broken one. However, my second shower was same as the 1st, having to stand in ankle deep tub water. I know they looked at it because the curtain was pulled all the way over, which was different from how i left it. For 3 days, i had to endure the stench of another guests disgusting boots and socks left outside his door, stinking up the hallway. When i said something to the front desk staff person (different person), she told me i could knock on his door and ask him to keep his boots inside his room. Really???? I didnt know that was my job. So, being a solo female traveler, i chose not to do that for obvious reasons. Instead, for 3 days i held my breath from the elevator to my room. I will not book this hotel again.

Spectacular, no complaints, should have 5 stars. Do not hesitate to stay here.

Spectacular, no complaints, should have 5 stars. Do not hesitate to stay here.

Good

Good

Checked in and was sent to room 415 and room TV didn’t work and was greeted in room by a cockroach!!!! I was on a walker with broken femur and had to hobble back to another room, 110 accessible room and the room was ok but bed was too high and hard to get on. The next day alarm went off for three hours . It woke me up and was horrible. Not going back

Checked in and was sent to room 415 and room TV didn’t work and was greeted in room by a cockroach!!!! I was on a walker with broken femur and had to hobble back to another room, 110 accessible room and the room was ok but bed was too high and hard to get on. The next day alarm went off for three hours . It woke me up and was horrible. Not going back

Not able to sleep coz of the people next to my room. Noisy even past midnight.

Not able to sleep coz of the people next to my room. Noisy even past midnight.

I like the very friendly staff, the comfortable and clean room and the tremendous breakfast.

I like the very friendly staff, the comfortable and clean room and the tremendous breakfast.

Staff were friendly and knowledgeable. Upon request they even gave me a late check out time of 12:30. Breakfast was a nice variety with longer than typical hours. Close drive to beaches, shops, dining. I liked the layout of the room; even had an extra chair and ottoman. “Barn door” between the sleeping area and room door kept out the hallway light that sneaks in under the room door. Very quiet. Plenty of on-site parking. Pool was warm and clean. I recommend this location.

Staff were friendly and knowledgeable. Upon request they even gave me a late check out time of 12:30. Breakfast was a nice variety with longer than typical hours. Close drive to beaches, shops, dining. I liked the layout of the room; even had an extra chair and ottoman. “Barn door” between the sleeping area and room door kept out the hallway light that sneaks in under the room door. Very quiet. Plenty of on-site parking. Pool was warm and clean. I recommend this location.