Great hotel with lovely helpful staff. Would definitely come back again

Great hotel with lovely helpful staff. Would definitely come back again

We went for a five night stay at the hotel. The hotel cleanliness, rooms, drinks was outstanding. The food was disappointing as it wasn’t well catered for vegetarians. The food was mostly the same at dinner time every night. Only two varieties more but other than that it was the same. The food/lunch was at the snack bar near the pool. For it to be a five star like other five stars they didn’t have a buffet in their normal restaurant. The food at the snack bar was mostly the same everyday only that one day it would be fish and nother day pork. The soft drinks in the snack bar were not great at all, tasted all diluted down!the staff were mainly in their own world and not paying too much attention on the tables and what the guests needs are which was personally disgusting. The rooms didn’t have separate body wash, shampoo or conditioner. On the first couple of days there was no soap to even wash ur hands!! Appalling that was! Being a five star and not catering for a five star is appalling. We only had one liquid for washing ourselves and using it to wash our hair too. Disappointing that a shop in the hotel didn’t have any medicines at all not even pain killers. We were told to get a taxi and go into city centre to get some medicines despite my friend being totally unwell.. not knowing if we would be been make it to the pharmacy as my partner diarrhoea and wasn’t able to get out of bed. Unfortunately very disappointing for it being a five star.

We went for a five night stay at the hotel. The hotel cleanliness, rooms, drinks was outstanding. The food was disappointing as it wasn’t well catered for vegetarians. The food was mostly the same at dinner time every night. Only two varieties more but other than that it was the same. The food/lunch was at the snack bar near the pool. For it to be a five star like other five stars they didn’t have a buffet in their normal restaurant. The food at the snack bar was mostly the same everyday only that one day it would be fish and nother day pork. The soft drinks in the snack bar were not great at all, tasted all diluted down!the staff were mainly in their own world and not paying too much attention on the tables and what the guests needs are which was personally disgusting. The rooms didn’t have separate body wash, shampoo or conditioner. On the first couple of days there was no soap to even wash ur hands!! Appalling that was! Being a five star and not catering for a five star is appalling. We only had one liquid for washing ourselves and using it to wash our hair too. Disappointing that a shop in the hotel didn’t have any medicines at all not even pain killers. We were told to get a taxi and go into city centre to get some medicines despite my friend being totally unwell.. not knowing if we would be been make it to the pharmacy as my partner diarrhoea and wasn’t able to get out of bed. Unfortunately very disappointing for it being a five star.

The staff were very welcoming and especially pool and waiting staff. Prior to arrival we tried to ask for a transfer. We just had an unhelpful message from the hotel saying “we don’t do transportation” but no suggestions. On leaving we asked reception to book us a taxi for the next day. On the morning of departure it was unclear if one had been booked or not. The taxi driver had in fact been waiting for 30 mins but there was no process to identify him. The gym is ok but no refilling of water or towels. Once a staff member came in to get himself a glass of water and discovered it was empty. He did not return to refill it. There are insufficient toilets for the outside facilities and lunchtime restaurant. 3 ladies toilets only. It is disappointing that the hotel does nothing to dissuade reservation of sunbed culture. In the rooms there is no shampoo only shower gel in a fixed container. The front of our dispenser was broken off and left on the side throughout the entirety of our stay. We used a glass one day from the room. This was removed by housekeeping and not replaced. We found a cockroach in the bathroom halfway through the stay. You have to wear shoes in the room as the floor is dirty. The toilet has Louvre doors that do not close. The drawers do not open due to position wardrobe doors. Beds really hard. The worst feature by far is the food. It is really poor quality & flavour. fish/meat. Repetitive. Odd colours used and gelatine a fav. I had food poisoning for 24hrs.

All

All

The staff were very welcoming and especially pool and waiting staff. Prior to arrival we tried to ask for a transfer. We just had an unhelpful message from the hotel saying “we don’t do transportation” but no suggestions. On leaving we asked reception to book us a taxi for the next day. On the morning of departure it was unclear if one had been booked or not. The taxi driver had in fact been waiting for 30 mins but there was no process to identify him. The gym is ok but no refilling of water or towels. Once a staff member came in to get himself a glass of water and discovered it was empty. He did not return to refill it. There are insufficient toilets for the outside facilities and lunchtime restaurant. 3 ladies toilets only. It is disappointing that the hotel does nothing to dissuade reservation of sunbed culture. In the rooms there is no shampoo only shower gel in a fixed container. The front of our dispenser was broken off and left on the side throughout the entirety of our stay. We used a glass one day from the room. This was removed by housekeeping and not replaced. We found a cockroach in the bathroom halfway through the stay. You have to wear shoes in the room as the floor is dirty. The toilet has Louvre doors that do not close. The drawers do not open due to position wardrobe doors. Beds really hard. The worst feature by far is the food. It is really poor quality & flavour. fish/meat. Repetitive. Odd colours used and gelatine a fav. I had food poisoning for 24hrs.

Fantastic hotel but very bad entertainment

Fantastic hotel but very bad entertainment

Great hotel

Great hotel

Great location in Agadir. Very convenient

Great location in Agadir. Very convenient

Had short five night stay here. Overall it was excellent. We were on an all inclusive basis. Our room was a very large king bed room not with a pool view and was overlooking a walkway down to the beach. This was not a problem as there area is generally quiet and for the amount of time we actually spent in the room the extra cost of a pool view was not worth it. The choice of food was excellent. Catering for all tastes and of a high quality in all restaurants. Staff were excellent. Drinks were also excellent with all options on offer including well known brands. Pool area was excellent and immaculate. Pool staff were friendly and helpful. The only two negatives for us were the evening entertainment and our check-in experience. The evening entertainment was not particularly varied and amounted to the RIU activities crew dancing to a variety of themes. The crew themselves were very enthusiastic but a wider variety would be good. Our check-in seemed to takes ages. This I believe was down to a brand new member of staff who clearly had been left to it and was not fully up to speed. Eventually we got to our room and it was not ready. I actually think she’d given us the wrong room as we were unable log into the RIU app under that room. We went for lunch and the room issue had been resolved after a revisit to reception and contact with a competent receptionist. Would not hesitate to return.

Had short five night stay here. Overall it was excellent. We were on an all inclusive basis. Our room was a very large king bed room not with a pool view and was overlooking a walkway down to the beach. This was not a problem as there area is generally quiet and for the amount of time we actually spent in the room the extra cost of a pool view was not worth it. The choice of food was excellent. Catering for all tastes and of a high quality in all restaurants. Staff were excellent. Drinks were also excellent with all options on offer including well known brands. Pool area was excellent and immaculate. Pool staff were friendly and helpful. The only two negatives for us were the evening entertainment and our check-in experience. The evening entertainment was not particularly varied and amounted to the RIU activities crew dancing to a variety of themes. The crew themselves were very enthusiastic but a wider variety would be good. Our check-in seemed to takes ages. This I believe was down to a brand new member of staff who clearly had been left to it and was not fully up to speed. Eventually we got to our room and it was not ready. I actually think she’d given us the wrong room as we were unable log into the RIU app under that room. We went for lunch and the room issue had been resolved after a revisit to reception and contact with a competent receptionist. Would not hesitate to return.

Me and my girlfriend stayed here for 1 week, we loved how attentive and friendly the staff were throughout our stay. The Bar staff were very nice especially Humza who looked after us so well. The Buffet restaurant staff were all very hard working and catering. We were very impressed with the service we got from Youssef from day one. He was so kind and hard working. We also loved the room we had as it was spacious and clean. Check in was straight forward and also check out, we very enjoyed our stay here. Kyle

Me and my girlfriend stayed here for 1 week, we loved how attentive and friendly the staff were throughout our stay. The Bar staff were very nice especially Humza who looked after us so well. The Buffet restaurant staff were all very hard working and catering. We were very impressed with the service we got from Youssef from day one. He was so kind and hard working. We also loved the room we had as it was spacious and clean. Check in was straight forward and also check out, we very enjoyed our stay here. Kyle

Great hotel, lovely pools, food and staff, great beach, minimal hassle of sellers - great cheap local restaurants.

Great hotel, lovely pools, food and staff, great beach, minimal hassle of sellers - great cheap local restaurants.

Very nice hotel, clean, good localisation, friendly staff. Large pool bot too crowded, excellent a-la-carte restaurants. Would recommand to everybody wanting a nice stay in agadir. By far the best resort we saw while we were there.

Very nice hotel, clean, good localisation, friendly staff. Large pool bot too crowded, excellent a-la-carte restaurants. Would recommand to everybody wanting a nice stay in agadir. By far the best resort we saw while we were there.

Really nice place enjoyed our stay

Really nice place enjoyed our stay

Excellent hotel but too large for us. The dining rooms were mobbed by people with heaped plates they couldn't possibly consume. Food wastage was uncomfortable to witness We won't go all inclusive again

Excellent hotel but too large for us. The dining rooms were mobbed by people with heaped plates they couldn't possibly consume. Food wastage was uncomfortable to witness We won't go all inclusive again

Disappointing for a 5 star. Needs a refurb and mechanical issues sorted

Disappointing for a 5 star. Needs a refurb and mechanical issues sorted

What a great hotel! First impressions were that this is a huge complex, the rooms are a good size and the view from the balcony was lovely. The pool is a good size, sometimes the sun beds get taken up very quickly but the pool staff are very helpful in finding one (you can reserve them apparently so find out about that if you're there). The entertainment team are exceptional! always full of energy, they have lots of things planned throughout the day like darts, exercise classes, bingo etc and then the evening entertainment is different on a daily basis. Hats off to them as a lot of the staff work throughout the day and then onto the evening but are still full of energy. If there could be any points of improvement id say its important to have an irons readily available (i was on a waiting list and i didnt get a response luckily i found a lovely lady who let me borrow her iron as all my clothes were creased). I would also say it would be great if we were explicitly informed that pork is served at this hotel (being a Muslim country everything else is halal) as i realised only when i happened to look up to the name tag and a saw a picture of a pig, which made me conscious of other items as they didn't always have the correct name tags.

What a great hotel! First impressions were that this is a huge complex, the rooms are a good size and the view from the balcony was lovely. The pool is a good size, sometimes the sun beds get taken up very quickly but the pool staff are very helpful in finding one (you can reserve them apparently so find out about that if you're there). The entertainment team are exceptional! always full of energy, they have lots of things planned throughout the day like darts, exercise classes, bingo etc and then the evening entertainment is different on a daily basis. Hats off to them as a lot of the staff work throughout the day and then onto the evening but are still full of energy. If there could be any points of improvement id say its important to have an irons readily available (i was on a waiting list and i didnt get a response luckily i found a lovely lady who let me borrow her iron as all my clothes were creased). I would also say it would be great if we were explicitly informed that pork is served at this hotel (being a Muslim country everything else is halal) as i realised only when i happened to look up to the name tag and a saw a picture of a pig, which made me conscious of other items as they didn't always have the correct name tags.

The staff here is the glue that holds it altogether. The property is very nice, but our air conditioning didn’t work and the hotel didn’t do anything to fix it. After complaining a second time, the offered to move us to a room with two single beds, not acceptable. The food is very limited and not of the quality we have had at other higher end A.I resorts and the drinks were not nice. All of the spirits had a very acrid flavour, meaning nice cocktails were out of the question. Overall, a disappointing stay, due to maintenance issues and poor quality food and drink. The staff were amazing though and we cannot rate them highly enough.

The staff here is the glue that holds it altogether. The property is very nice, but our air conditioning didn’t work and the hotel didn’t do anything to fix it. After complaining a second time, the offered to move us to a room with two single beds, not acceptable. The food is very limited and not of the quality we have had at other higher end A.I resorts and the drinks were not nice. All of the spirits had a very acrid flavour, meaning nice cocktails were out of the question. Overall, a disappointing stay, due to maintenance issues and poor quality food and drink. The staff were amazing though and we cannot rate them highly enough.