Nice relaxing family holiday

I am giving this resort 5 stars as it is indeed a great place. Great food, facilities and entertainment crew. However A couple of things to mention: the pool is 1.5m deep throughout, which makes it for less then enjoyable experience for those of shorter stature. The tile around the pool is super slippery and our kid fell twice, both times hitting his head on day one, after which he was terrified to walk around and wanted to be carried. Bottles/cups/trash around the pool area accumulate and should be picked up more frequently. Despite these couple concerns, we would definitely come back again as the other positives outweigh the few items of concern.

I am giving this resort 5 stars as it is indeed a great place. Great food, facilities and entertainment crew. However A couple of things to mention: the pool is 1.5m deep throughout, which makes it for less then enjoyable experience for those of shorter stature. The tile around the pool is super slippery and our kid fell twice, both times hitting his head on day one, after which he was terrified to walk around and wanted to be carried. Bottles/cups/trash around the pool area accumulate and should be picked up more frequently. Despite these couple concerns, we would definitely come back again as the other positives outweigh the few items of concern.

Wonderful place! We really enjoyed our stay here. They offered us a free upgrade to a superior room with shared pool. Staff is really nice and friendly, expecially kids club italian guys, they made our daughter really happy. Food and beverage is great. Very recommended

Wonderful place! We really enjoyed our stay here. They offered us a free upgrade to a superior room with shared pool. Staff is really nice and friendly, expecially kids club italian guys, they made our daughter really happy. Food and beverage is great. Very recommended

Great holiday here, cannot fault. Highly recommended 👌

Great holiday here, cannot fault. Highly recommended 👌

For families it would be great, we are a couple so wasn’t loads to do. Got upgraded to a private pool which was amazing as otherwise there is only one pool

For families it would be great, we are a couple so wasn’t loads to do. Got upgraded to a private pool which was amazing as otherwise there is only one pool

Family rooms were great. Food options at the buffet were great but the Italian was a disappointment. By far the best part of this resort is the Animation and Entertainment team who have mastered the art of providing great fun with their hilarious shows and poolside activities.

Family rooms were great. Food options at the buffet were great but the Italian was a disappointment. By far the best part of this resort is the Animation and Entertainment team who have mastered the art of providing great fun with their hilarious shows and poolside activities.

Good hotel. Friendly staff

Good hotel. Friendly staff

Really enjoyed our stay, the quality of the rooms and housekeeping etc was fantastic, rooms were spotless and turned down twice a day. The food was cooked well and a good range of choices, although often stayed on the safe side. The staff we all pleasant and friendly but with the exception of the spa staff it wasn't knock your socks off service. A slight hiccup with the WiFi when we arrive was dealt with very swiftly and they were always on hand to help with any issues or questions. When we visited it was extremely hot (high 30s-40) and so sitting outside in the evening wasn't always the most pleasant and there wasn't a great deal of choice for chilling out late at night. It feels very well suited for families and perhaps slightly less so for couples. Very enjoyable stay, would definitely recommend the private pool option.

Really enjoyed our stay, the quality of the rooms and housekeeping etc was fantastic, rooms were spotless and turned down twice a day. The food was cooked well and a good range of choices, although often stayed on the safe side. The staff we all pleasant and friendly but with the exception of the spa staff it wasn't knock your socks off service. A slight hiccup with the WiFi when we arrive was dealt with very swiftly and they were always on hand to help with any issues or questions. When we visited it was extremely hot (high 30s-40) and so sitting outside in the evening wasn't always the most pleasant and there wasn't a great deal of choice for chilling out late at night. It feels very well suited for families and perhaps slightly less so for couples. Very enjoyable stay, would definitely recommend the private pool option.

Unfortunately all five of us staying there contracted a vomiting bug - thankfully not until towards the end of our trip. There was little variety of food choices, and food in the beach /pool areas often uncovered. Rooms were spacious, and in the main the staff were friendly and attentive. The beach area was a nice antidote to the pool, the walkways around which were very slippy.

Unfortunately all five of us staying there contracted a vomiting bug - thankfully not until towards the end of our trip. There was little variety of food choices, and food in the beach /pool areas often uncovered. Rooms were spacious, and in the main the staff were friendly and attentive. The beach area was a nice antidote to the pool, the walkways around which were very slippy.

Good hotel, staff very friendly n welcoming, food good. Didn’t had the chance to go to the Italian restaurant. Due to ongoing construction work near z hotel and strong winds (the last 2 days), there were lot of dust on the balcony,

Good hotel, staff very friendly n welcoming, food good. Didn’t had the chance to go to the Italian restaurant. Due to ongoing construction work near z hotel and strong winds (the last 2 days), there were lot of dust on the balcony,

The property was nice. They needed more activities at the resort . Due to the weather, more covering for evening meals. It was cold outside at night.

The property was nice. They needed more activities at the resort . Due to the weather, more covering for evening meals. It was cold outside at night.

Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers. Overall first class service, all the staff were so helpful and kind. I would recommend to anyone.

Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers. Overall first class service, all the staff were so helpful and kind. I would recommend to anyone.

Great hotel. Location was ok but hotel had everything you needed. Front desk and animations staff were great but felt the male staff in restaurant were slack and not helpful. My main complaint was that for the 4 days of our stay we were unable to book any of the ala carte restaurants. We was told at check in that we could each have one complimentary dinner at each of the 3 restaurants but would needed to reserve them. So on check in I asked them to book my restaurants and was told there no availability for the duration of my stay, which felt like but of a scam. Other guests had same issues. It’s seemed guests that check in on weekend book up the restaurants for the week and if you check in midweek like us there was nothing available. This needs to change and maybe guests should only be allowed to book one or two days in advance to give everyone a fair chance. Having said that the main buffet restaurant was very good! The hotel should also consider having some better tv channels especially sport as we could not watch any football and neither did any of the hotel bars have screens.

Great hotel. Location was ok but hotel had everything you needed. Front desk and animations staff were great but felt the male staff in restaurant were slack and not helpful. My main complaint was that for the 4 days of our stay we were unable to book any of the ala carte restaurants. We was told at check in that we could each have one complimentary dinner at each of the 3 restaurants but would needed to reserve them. So on check in I asked them to book my restaurants and was told there no availability for the duration of my stay, which felt like but of a scam. Other guests had same issues. It’s seemed guests that check in on weekend book up the restaurants for the week and if you check in midweek like us there was nothing available. This needs to change and maybe guests should only be allowed to book one or two days in advance to give everyone a fair chance. Having said that the main buffet restaurant was very good! The hotel should also consider having some better tv channels especially sport as we could not watch any football and neither did any of the hotel bars have screens.

They should have personal that can help you with your drinks in the pool area, for guest to enjoy more the stay. Restaurant hours more flexible, have a place open at all times with something to eat

They should have personal that can help you with your drinks in the pool area, for guest to enjoy more the stay. Restaurant hours more flexible, have a place open at all times with something to eat

Definitely not 5 star hotel.

Definitely not 5 star hotel.

The hotel is clean, the staff is very nice and the entertainment team is fantastic. BUT the food quality is terrible. It doesn’t deserve more than 3 stars hotel quality. Same food everyday and nothing special. The hotel is busy so you have no chance to book at A La Carte restaurants. The food repeats everyday and you eat same food twice a day.

The hotel is clean, the staff is very nice and the entertainment team is fantastic. BUT the food quality is terrible. It doesn’t deserve more than 3 stars hotel quality. Same food everyday and nothing special. The hotel is busy so you have no chance to book at A La Carte restaurants. The food repeats everyday and you eat same food twice a day.

Great place great staff service great food