Good property overall. Will visit again.

There is no personalized check in services, free upgrades, etc. for Expedia Gold members as advertised. I waited in a line for more than half hour for check in. I booked the trip 5 months in advance and paid with a higher price. My only request is with a king size bed. At the time of checkin, they said it is not available. After I complained, then a manager trying to make up and give me the room with a king size bed. So, they obviously have availability. Almost all the buildings in this resort does not have elevators. If you have a bad knee or if you plan to carry your own luggage’s, think before you book. The resort is builder on hills, so it is harder to walk. They use golf carts to transfer guest from buildings. On the check out day, I called 5 times and waited 25 minutes for the golf cart come to pickup. You have to make advance reservations for most of the restaurants except for the buffet. I think they tried to limit your bookings, so most of all are not available. Buffet has very limited food and they are not good. The resort is very far away from all the excursions meeting point. So, expect 1.5-2 hours one way transport if you want to go for excursions. The beach is dirty and I can’t even called it a beach. I would not recommend this resort at all and will not go back.

The resort looks beautiful and well-maintained. The junior suite with ocean view room was clean, spacious, and modern. Food and drink were pretty good. We weren't able to get a reservation in the Sunset Strip Steak House for the few nights we stayed, even after speaking to multiple staff, which was a big disappointment.

This is a great resort to stay. The restaurants on the property are great but getting a reservation can be tricky because they could be all booked up during your stay by the time you check in. There are carts that shuttle you around the property because it is very hilly. The staff is nice and the property is beautiful.

It’s a party atmosphere. Not quiet. Food mediocre. However, staff is great. Bartenders are fantastic. Loved the star class pool and amenities

The property was amazing the food needs major improvement.

Smaller than the Cancun PH but a great resort nonetheless!

Very very average food. The restaurants were not good for dinner in my opinion. Service and staff were good. Would not stay here again.

Very very average food. The restaurants were not good for dinner in my opinion. Service and staff were good. Would not stay here again.

This property was beautiful and very well maintained. Staff were very friendly and courteous. Drink service at the pool was especially nice. Only improvement would be to have food service at the pool also.

This property was beautiful and very well maintained. Staff were very friendly and courteous. Drink service at the pool was especially nice. Only improvement would be to have food service at the pool also.

My friends and I had a great time at Planet Hollywood-Costa Rica! The staff was very friendly and helpful. Jose’ from the Steakhouse was phenomenal, he was our waiter and was very attentive and kept the drinks coming without asking. The food on the resort isn’t the greatest but still good enough to keep you from being hungry. I see a lot of people saying the Steakhouse food was terrible but I feel like that was my favorite restaurant out of all of them. The beach near the resort wasn’t appealing. Black volcanic sand and the water looks murky. Bring bananas to the beach to feed the monkeys. They have a lot of hustlers near the beach trying to sell you things daily and that can be a bit annoying when you have to say NO ten times. We did try the massage people on the beach and it was OK, but the massage we had from the spa in PH was AMAZINGGGG! I’m sad I forgot my masseuse's name, she really deserves a good review. Princess was the one that gave us a discount for the spa, she was really nice and helpful. One thing I wasn’t pleased about was we bought a bunch of lychee fruit and left them in the refrigerator. When we came back to the room it was gone. Not sure if the cleaning person threw them away or took them. So after that we kept the sign on the door not to be cleaned. Other than that the pool was nice and they have golf carts that come every 5 min to take you around the resort. If you want to relax I recommend, if you want to turn up this isn’t the place.

My friends and I had a great time at Planet Hollywood-Costa Rica! The staff was very friendly and helpful. Jose’ from the Steakhouse was phenomenal, he was our waiter and was very attentive and kept the drinks coming without asking. The food on the resort isn’t the greatest but still good enough to keep you from being hungry. I see a lot of people saying the Steakhouse food was terrible but I feel like that was my favorite restaurant out of all of them. The beach near the resort wasn’t appealing. Black volcanic sand and the water looks murky. Bring bananas to the beach to feed the monkeys. They have a lot of hustlers near the beach trying to sell you things daily and that can be a bit annoying when you have to say NO ten times. We did try the massage people on the beach and it was OK, but the massage we had from the spa in PH was AMAZINGGGG! I’m sad I forgot my masseuse's name, she really deserves a good review. Princess was the one that gave us a discount for the spa, she was really nice and helpful. One thing I wasn’t pleased about was we bought a bunch of lychee fruit and left them in the refrigerator. When we came back to the room it was gone. Not sure if the cleaning person threw them away or took them. So after that we kept the sign on the door not to be cleaned. Other than that the pool was nice and they have golf carts that come every 5 min to take you around the resort. If you want to relax I recommend, if you want to turn up this isn’t the place.

The staff were exceptional ans attentive to our every needs . Pura Vida

I have stayed here several times before and by far this was the best one. Staff was amazing, they acknowledged VIP status but also our special celebration and went far and beyond to make us feel appreciated. Christian and the others managers and staff in general were just amazing, we can´t thank them enough. Room is big and comfortable, bed and pillows are great, room amenities are great. There is so much food and they are able to accommodate food sensitivities. A la carte restaurants are really good but the main buffet is amazing as well. There were good and entertaining night shows and pool activities through the day. Beach is so calm and clean Pool is really big Gym is big with tons of machines and my husband took a private class with Jorge who was great, he loved it Will definitely recommend upgrading to a StarClass for the private area ( pool ) and better experience overall

The staff were exceptional ans attentive to our every needs . Pura Vida

Pleasant stay, great service! Will be coming back

I have stayed here several times before and by far this was the best one. Staff was amazing, they acknowledged VIP status but also our special celebration and went far and beyond to make us feel appreciated. Christian and the others managers and staff in general were just amazing, we can´t thank them enough. Room is big and comfortable, bed and pillows are great, room amenities are great. There is so much food and they are able to accommodate food sensitivities. A la carte restaurants are really good but the main buffet is amazing as well. There were good and entertaining night shows and pool activities through the day. Beach is so calm and clean Pool is really big Gym is big with tons of machines and my husband took a private class with Jorge who was great, he loved it Will definitely recommend upgrading to a StarClass for the private area ( pool ) and better experience overall

Pleasant stay, great service! Will be coming back

Too much animals in the resort.

Too much animals in the resort.

The customer service was HORRIBLE!!!

Lots of great activities and entertainment options

Lots of great activities and entertainment options

The customer service was HORRIBLE!!!

Great stay at Planet Hollywood this August. We had a star class directors suite which was kitted out with everything we needed. The foot was great and the staff super attentive. Our son loved kids club which was well organised and the ladies kept them well entertained, we couldn’t drag him away! Omar our agent couldn’t do enough to ensure our stay was brilliant. Great time, we would definitely recommend.

Great stay at Planet Hollywood this August. We had a star class directors suite which was kitted out with everything we needed. The foot was great and the staff super attentive. Our son loved kids club which was well organised and the ladies kept them well entertained, we couldn’t drag him away! Omar our agent couldn’t do enough to ensure our stay was brilliant. Great time, we would definitely recommend.

This property is super safe, very isolated in papagayo bay, quiet and lovely place.

This property is super safe, very isolated in papagayo bay, quiet and lovely place.

Overall the property was very clean and the pool staff are energetic. The pool and pool bars close at 1900, beverages are blended with undesirable liquors and there is limited night life on property. As I understand this is a family property, there is a way to cater to adults and this was a missed opportunity. I had to remind the staff at checkin I was celebrating a special day, I never received the chocolates I ordered. I had friends staying at a local hotel, I inquired if they could come over for the day, I told three separate prices on three different occasions. My friends and I needed to ride to dinner together, when I asked if there was a cost to get dressed in my suite for no more than two hours I was told $160. $160 for two hours, that’s insane. I plan to visit Costa Rica every year but I won’t be visiting Planet Hollywood; I’m a Hilton Diamond member and to not receive the normal Diamond perks was unfortunate.

Overall the property was very clean and the pool staff are energetic. The pool and pool bars close at 1900, beverages are blended with undesirable liquors and there is limited night life on property. As I understand this is a family property, there is a way to cater to adults and this was a missed opportunity. I had to remind the staff at checkin I was celebrating a special day, I never received the chocolates I ordered. I had friends staying at a local hotel, I inquired if they could come over for the day, I told three separate prices on three different occasions. My friends and I needed to ride to dinner together, when I asked if there was a cost to get dressed in my suite for no more than two hours I was told $160. $160 for two hours, that’s insane. I plan to visit Costa Rica every year but I won’t be visiting Planet Hollywood; I’m a Hilton Diamond member and to not receive the normal Diamond perks was unfortunate.

The food was excellent. Love my room