We were a family of six people and had a lovely stay at SunSuri. The hotel is located by the beautiful Nai Harn Beach - a quieter area of Phuket. The staff is very service-minded and upgraded our rooms upon arrival. The only point to note about the hotel is that there are many stairs, so if you have difficulty walking, it may not be the right choice.

We were a family of six people and had a lovely stay at SunSuri. The hotel is located by the beautiful Nai Harn Beach - a quieter area of Phuket. The staff is very service-minded and upgraded our rooms upon arrival. The only point to note about the hotel is that there are many stairs, so if you have difficulty walking, it may not be the right choice.

very average hotel not a 4 star was schocked 4 is high for them

very average hotel not a 4 star was schocked 4 is high for them

Beautiful hotel in a fantastic location. Our kids loved the waterslide, pool and water volleyball matches. All staff were polite and friendly.

Beautiful hotel in a fantastic location. Our kids loved the waterslide, pool and water volleyball matches. All staff were polite and friendly.

One of the beast beaches are near the hotel, the hotel breakfast and pools were very good too.

One of the beast beaches are near the hotel, the hotel breakfast and pools were very good too.

Positives; The hotel itself is beautiful, it has a luxury feel, and the pool never felt busy or crowded. It is well located for the beach The staff were friendly, the spa service for massage was very good. We got upgraded to a bigger room on arrival The hotel was very clean Things which could be better; Sunsuri is built into a hillside, as such the rooms cannot be easily accessed via lift/ walking, the hotel provide a 24 hour shuttle from your room to lobby but it’s not ideal for nipping back to the room if you forgot something, to use the toilet etc. In terms of location, the hotel is a 5 min walk from Nai Harn beach which is a lot quieter than other beaches in Phuket which suited us well, but if you want more nightlife, restaurants etc you may prefer a busier location, we relied on taxis and trips to be able to visit other locations, there isn’t a lot in walking distance and no buses etc, when we asked the best way to visit Phuket old town (40 mins away) we were advised taxi. I emailed the hotel weeks in advance to advise them of a requirement to provide feather free bedding, but all the bedding was feathered on arrival, it took 3 calls to reception to 3 different people to explain. The hotel does not cater well for a plant based diet - for evening meal the restaurant could only provide pad Thai with ketchup, or vegetables with soy sauce. Breakfast options were fruit and dry toast. This meant we had to find places to eat out every day and evening.

Positives; The hotel itself is beautiful, it has a luxury feel, and the pool never felt busy or crowded. It is well located for the beach The staff were friendly, the spa service for massage was very good. We got upgraded to a bigger room on arrival The hotel was very clean Things which could be better; Sunsuri is built into a hillside, as such the rooms cannot be easily accessed via lift/ walking, the hotel provide a 24 hour shuttle from your room to lobby but it’s not ideal for nipping back to the room if you forgot something, to use the toilet etc. In terms of location, the hotel is a 5 min walk from Nai Harn beach which is a lot quieter than other beaches in Phuket which suited us well, but if you want more nightlife, restaurants etc you may prefer a busier location, we relied on taxis and trips to be able to visit other locations, there isn’t a lot in walking distance and no buses etc, when we asked the best way to visit Phuket old town (40 mins away) we were advised taxi. I emailed the hotel weeks in advance to advise them of a requirement to provide feather free bedding, but all the bedding was feathered on arrival, it took 3 calls to reception to 3 different people to explain. The hotel does not cater well for a plant based diet - for evening meal the restaurant could only provide pad Thai with ketchup, or vegetables with soy sauce. Breakfast options were fruit and dry toast. This meant we had to find places to eat out every day and evening.

For the price you would expect it to be less run down. The staff seem irritated you are there and are not especially customer oriented. The pool area is not as clean as it should be. The rooms and common area are dated.

For the price you would expect it to be less run down. The staff seem irritated you are there and are not especially customer oriented. The pool area is not as clean as it should be. The rooms and common area are dated.

I don’t understand the other reviews. This was overall a very weak experience in this hotel. It is in a very poor shape for the price it is. Right now this is equivalent to a 2 star hotel. The management needs to invest in renovating the full place. It’s full of humidity in the rooms, weak MacGyver repairs and questionable cleaning. The staff is trying their best and everyone is very friendly. The English level is very low though. On top of all that, the Nai Harn beach is terrible. Full of people. Not in a good way. Rawai is total chaos too. Not in a good way either. Avoid this hotel and location. The owners might want to invest or sell for others to take over since it’s just a question of time until people realise the mismatch between these strangely positive reviews, the price, and quality of it.

Friendly staff and lobby area was nice. Outside of the central areas the hotel looks a bit rundown in places. Breakfast is OK but certainly not a 5 star experience. Room was large with a nice view and balcony although again could do with some maintenance. Staff all very friendly.

Friendly staff and lobby area was nice. Outside of the central areas the hotel looks a bit rundown in places. Breakfast is OK but certainly not a 5 star experience. Room was large with a nice view and balcony although again could do with some maintenance. Staff all very friendly.

Everything was great and the staff is super friendly

Everything was great and the staff is super friendly

The food is not good at all!!😥😥

The food is not good at all!!😥😥

This hotel was the most impressive one on my two week tour of Thailand. I was given a room with an incredible view of the pool, ocean and temple across the street. The facilities were extremely comfortable. The meals I did have at the hotel were all delicious, affordable and didn't give me indigestion. The pool was my favorite part of my stay. It was a spectacular experience.

This hotel was the most impressive one on my two week tour of Thailand. I was given a room with an incredible view of the pool, ocean and temple across the street. The facilities were extremely comfortable. The meals I did have at the hotel were all delicious, affordable and didn't give me indigestion. The pool was my favorite part of my stay. It was a spectacular experience.

The staff was very nice an helpful. Although the hotel is not by the beach, it is walking distance to it and they also offer drop-off and pick-up every hour. The pool is very nice and the rooms are spacious.

The staff was very nice an helpful. Although the hotel is not by the beach, it is walking distance to it and they also offer drop-off and pick-up every hour. The pool is very nice and the rooms are spacious.

As a family we had a great time, well looked after the staffs and surrounding area is great for family holidays. I recommend highly Sunsuri

As a family we had a great time, well looked after the staffs and surrounding area is great for family holidays. I recommend highly Sunsuri

Good

Good

Great staff and great service!

Great staff and great service!

Excellent property. Very nice and secluded from the busyness found elsewhere in Phuket. Nice easy walk to the beach or shuttle service. Staff are very friendly and helpful , nothing is too much. Only criticism would be that some of the rooms bneed some investment to update and make them brighter. I found the rooms a little too dark at times

Excellent property. Very nice and secluded from the busyness found elsewhere in Phuket. Nice easy walk to the beach or shuttle service. Staff are very friendly and helpful , nothing is too much. Only criticism would be that some of the rooms bneed some investment to update and make them brighter. I found the rooms a little too dark at times

Tucked away on a hilly area, it is very tastefully designed and has a lot of space and amazing swimming pools and activities for children. Easy access to nai hon beach which is really lovely in the late afternoon. Staff are very cheerful and helpful. Swimming pools for kids and adults are thoughtfully designed with a pavillion for resting and enjoying the pool bar. Food was nice and reasonably priced. We had a lake view villla with its own private and shaded swimming pool so was very quiet and convinient. Only downside would be the long walks if staying on one of the blocks further up the hill, but they helpfully shuttle you around on request. We had a downer on our trip as kids got a vomiting bug fron either the food or most likely the swimming pool water. They also seemed to have no rehydration salt etc on site and just asked us to go the doctors. However putting down to bad luck and overall very pleasant chilled out holiday