we were very satisfied with the staff, our room, location,amenities

we were very satisfied with the staff, our room, location,amenities

I made a reservation online, but was told at check-in that rooms were overbooked. I would have to wait while the staff cleaned up one the rooms if I wanted to stay. It was late at night, so I asked for a refund instead. The staff told me she would call the site I made the reservation through for a refund, and left my phone number to be contaced in case something came up. I patiently waited for the refund, but almost 2 weeks later, I had not seen the refund. I called back Candlewood Suites to inquire about it, and was told I needed call back when another staff came in later that day that could access third party booking sites. I called back later, but to my disappointment, was told that I would have to call the site myself. It was upsetting to hear that nothing had been done by the hotel staff and I was also not contacted by them that I would need to make the call myself. My experience with the hotel and staff were terrible and I have never encountered anything like this in all of my hotel stays. First, I was told no rooms were available, then I was told different things by different staff about getting my refund. The ways that things were handled were unorganized, unprofessional, and nothing that someone should have experienced. I would never book a stay here again and would not recommend to anyone else.

I made a reservation online, but was told at check-in that rooms were overbooked. I would have to wait while the staff cleaned up one the rooms if I wanted to stay. It was late at night, so I asked for a refund instead. The staff told me she would call the site I made the reservation through for a refund, and left my phone number to be contaced in case something came up. I patiently waited for the refund, but almost 2 weeks later, I had not seen the refund. I called back Candlewood Suites to inquire about it, and was told I needed call back when another staff came in later that day that could access third party booking sites. I called back later, but to my disappointment, was told that I would have to call the site myself. It was upsetting to hear that nothing had been done by the hotel staff and I was also not contacted by them that I would need to make the call myself. My experience with the hotel and staff were terrible and I have never encountered anything like this in all of my hotel stays. First, I was told no rooms were available, then I was told different things by different staff about getting my refund. The ways that things were handled were unorganized, unprofessional, and nothing that someone should have experienced. I would never book a stay here again and would not recommend to anyone else.

Very close to the eagles club

Good location. No real good breakfast available on site

Good location. No real good breakfast available on site

Seemed well taken care of. Some traffic noise at times