Was given room upgrade on arrival. The room was clean and well appointed it was close to lift which was an advantage as need walking stick. Although room overlooked motorway it was very quiet. Breakfast was very diverse and suitable for all tastes and very good value. Staff were very efficient and helpful in most cases only one member let them down. So all in all a very good weekend and would recommend this hotel.

Was given room upgrade on arrival. The room was clean and well appointed it was close to lift which was an advantage as need walking stick. Although room overlooked motorway it was very quiet. Breakfast was very diverse and suitable for all tastes and very good value. Staff were very efficient and helpful in most cases only one member let them down. So all in all a very good weekend and would recommend this hotel.

Brentford has changed hugely over the last 10 years and this hotel is very good. Perfect location for Heathrow and exploring west london

Great family stay, staff where great with the kids

Much better and quite night sleep now I was put on the 6th floor. Was nice to be eventually placed in a different room from 113. thanks for listening.

I seem to get put in same room 113. Smelt a little sweaty. Considering i stay most Sunday evenings, i was looking for a better room.

I seem to get put in same room 113. Smelt a little sweaty. Considering i stay most Sunday evenings, i was looking for a better room.

Plugs in room do not work/broken Shower heads are disgusting and should be cleaned Bedding has stains on them TV remotes not working

Plugs in room do not work/broken Shower heads are disgusting and should be cleaned Bedding has stains on them TV remotes not working

Great stay. Received a free upgrade and the guest services was extremely friendly and attentive. The sauna and pool were just what I needed. Would definitely stay again.

Great stay. Received a free upgrade and the guest services was extremely friendly and attentive. The sauna and pool were just what I needed. Would definitely stay again.

We have just returned from a 5 night stay at this hotel. We cannot fault it. The service was excellent (a special thanks to Roberto for your help on checking in) The breakfast was very good with a large selection and plenty to impress our 6 year old daughter. We enjoyed using the pool. Our room had everything we needed. We found the hotel to be in a convenient location with Brentford station just a short walk away. The only suggestions we would have would be to put non-slip mats in the swimming pool changing room as not only did our daughter slip over, we also saw the same happen to another guest. We also felt the pillows could have done with being replaced as they were rather lumpy.

We loved this hotel so much. The only downside not a lot of sightseeing to do in this location.

Had a fantastic stay at the novotel-i would highly recommnd it. The rooms were spacious and clean, the front desk staff was soo helpful and excellent and the resturant and facilities were top notch! Well worth the price.

Good quality

I recently stayed at the Novotel London Brentford. The hotel is modern and clean, with comfortable rooms. The staff were okay, though not particularly friendly. The swimming pool requires an appointment and has limited time slots, and during our visit, it was occupied by a class, making it less enjoyable. However, the breakfast was excellent, and the overall facilities were good, making it a decent stay.

The stay was excellent value with in my opinion excellent facilities

The stay was excellent value with in my opinion excellent facilities

Great location with one bus to shopping at Westfield

Great location with one bus to shopping at Westfield

Great to stay there

Great to stay there

Poor service at breakfast. Slow to clear vacated tables and refill buffet breakfast with sausages, eggs and plates. Coffee machine wasn’t working, then it was fixed then ran out of milk. Waiting staff at breakfast either poorly trained or poorly managed….or both!

Poor service at breakfast. Slow to clear vacated tables and refill buffet breakfast with sausages, eggs and plates. Coffee machine wasn’t working, then it was fixed then ran out of milk. Waiting staff at breakfast either poorly trained or poorly managed….or both!

Swimming pool was great

Everything was great. The staff are very polite and friendly. We had a great time staying there. We also enjoyed the breakfast.

Everything was great. The staff are very polite and friendly. We had a great time staying there. We also enjoyed the breakfast.

Swimming pool was great

Property was very clean and up to date. Facilities were easy to use and freely available. Staff were friendly and helpful and very prompt! The only thing I would've liked to be different, would be more street accessibility for cars to pick up and drop off at the building's entrance.

Property was very clean and up to date. Facilities were easy to use and freely available. Staff were friendly and helpful and very prompt! The only thing I would've liked to be different, would be more street accessibility for cars to pick up and drop off at the building's entrance.

Loved our stay here. Good base for exploring London it two young children

Loved our stay here. Good base for exploring London it two young children