First of all nobody told us that we have to pre-book the house keeping to clean the room even though we did not hang the "do not disturb card" on the door knob. Secondly, no body told us that the car park was not free and they charged us 250 KK daily which was outrageous. Third, you have to pre book the indoor pool usage and it is not free and children are only allowed in the weekends also ridiculous. In summary, this is a business oriented hotel and definitely not suitable for families. I do not recommend to families.

the hotel itself was beautiful, modern and clean but the swimming pool policy is not made clear on the booking page , it is not for use by anyone under the age of 16 and as this was the only reason we booked this hotel for our family we were incredibly disappointed. 2/3 of the staff we encountered were rude, one was helpful

the hotel itself was beautiful, modern and clean but the swimming pool policy is not made clear on the booking page , it is not for use by anyone under the age of 16 and as this was the only reason we booked this hotel for our family we were incredibly disappointed. 2/3 of the staff we encountered were rude, one was helpful

Good location, friendly staff, really good breakfast but a bit crowdy.

Good location, friendly staff, really good breakfast but a bit crowdy.

Lots of hidden fees and rules, cost for early checkin, luggage storage etc. No access to pool for kids under 16 (so please remove picture of pool for hotels.com)! Breakfast overcrowded. Showers so so...

Very clean and tidy environment. Excellent convenience to public transport.

Lots of hidden fees and rules, cost for early checkin, luggage storage etc. No access to pool for kids under 16 (so please remove picture of pool for hotels.com)! Breakfast overcrowded. Showers so so...

Very clean and tidy environment. Excellent convenience to public transport.

We stayed from the 13/10 till 21/10. The hotel had all the potential to be fabulous, from its design, location, numerous elevators, view etc.. But it failed at the most basic and fundamental core of hospitality - bad service. The cold curt staff, being ordered coldly and sharply to leave the breakfast hall at 09:30 sharp though we reserved a table at 09:00, charging guests 50 euros for using the pool for just 2 hours, the reception NEVER answering the phone forcing the guests to physically go to the front desk, A/C in the room not working despite being told it does, being told a technician will check it out, a technician that never came despite reminding reception 3(!!) times and thus having to put up with a stuffy room all our stay, etc.. etc.. etc.. The general feeling was that our presence disturbed the routine, peace and quiet of the hotel staff. Our sincerest apologies to them - we will not do so again.

Very nice place to stay.

We stayed from the 13/10 till 21/10. The hotel had all the potential to be fabulous, from its design, location, numerous elevators, view etc.. But it failed at the most basic and fundamental core of hospitality - bad service. The cold curt staff, being ordered coldly and sharply to leave the breakfast hall at 09:30 sharp though we reserved a table at 09:00, charging guests 50 euros for using the pool for just 2 hours, the reception NEVER answering the phone forcing the guests to physically go to the front desk, A/C in the room not working despite being told it does, being told a technician will check it out, a technician that never came despite reminding reception 3(!!) times and thus having to put up with a stuffy room all our stay, etc.. etc.. etc.. The general feeling was that our presence disturbed the routine, peace and quiet of the hotel staff. Our sincerest apologies to them - we will not do so again.

Very nice place to stay.

Really really nice hotel in Copenhagen. Excellent facilities, nice breakfast (big), friendly atmosphere and staff- great rooms with excellent beds. We will be back.

This is the hotel for you if you want to be nickel & dimed. Chose because a swimming pool however additional charge of 295 DKK ($65 AUD / $43 USD) to swim. On check out 50 DKK ($10 AUD / $7 USD) to store suitcase for later in the day.

Really really nice hotel in Copenhagen. Excellent facilities, nice breakfast (big), friendly atmosphere and staff- great rooms with excellent beds. We will be back.

This is the hotel for you if you want to be nickel & dimed. Chose because a swimming pool however additional charge of 295 DKK ($65 AUD / $43 USD) to swim. On check out 50 DKK ($10 AUD / $7 USD) to store suitcase for later in the day.

Very nice hotel in a good location For Tivoli gardens. Breakfast Buffett was very nice good selection. As you may know Copenhagen is expensive , if you wanted an umbrella you had to rent it aaand if you need to leave your bags after checkout there is a charge for a locker 40-50 Krone depending on size of the locker , we also wanted to go for a swim with the grandchildren but the cost for a swim is ridiculous

Very nice hotel in a good location For Tivoli gardens. Breakfast Buffett was very nice good selection. As you may know Copenhagen is expensive , if you wanted an umbrella you had to rent it aaand if you need to leave your bags after checkout there is a charge for a locker 40-50 Krone depending on size of the locker , we also wanted to go for a swim with the grandchildren but the cost for a swim is ridiculous

Bathrooms suck. No place to put anything and showers always leak all over the floor. There is no door. Rooms are a bit smaller than you may expect.

Bathrooms suck. No place to put anything and showers always leak all over the floor. There is no door. Rooms are a bit smaller than you may expect.

The room was spacious but not comfortable. The small closet was located in a corner behind the door. The bathroom door would not stay open. There were not towels racks in the bathroom. Nightstands are pretty small. There were not hooks to hang coats or bags. The bathroom shower didn’t have any shelves. The glass enclosure had not the protection to prevent the water from escaping into the floor.. it doesn’t have any handles either. A place can be eco friendly but at least have to have some facilities to make your room safe and comfortable. In addition the area has no places around where you can go to eat or drink, and the hotel has only one restaurant with not too many options.

The room was spacious but not comfortable. The small closet was located in a corner behind the door. The bathroom door would not stay open. There were not towels racks in the bathroom. Nightstands are pretty small. There were not hooks to hang coats or bags. The bathroom shower didn’t have any shelves. The glass enclosure had not the protection to prevent the water from escaping into the floor.. it doesn’t have any handles either. A place can be eco friendly but at least have to have some facilities to make your room safe and comfortable. In addition the area has no places around where you can go to eat or drink, and the hotel has only one restaurant with not too many options.

Check in was horrible, 40 people queue, took 25 min, people skipping line and hotel personel not doing anything. We thought it was just the day we checked in, but no, the day after the same phenomenon at the same time, around 16:30. Comfy rooms but the lightning is a mess, they try to do it with buttons and very modern but it’s not easy to manage. We asked for a double room, and the beds we not joined together, so it was impossible to sleep comfy as a couple. Breakfast Sunday morning was extremly crowded, and we could not get salt for the eggs, we lloked through the tBles for the shakers and all the salt ones were empty (we found 3) and when we asked an employee we was like: humm, this is chaos, sorry, and didn’t helped. I’ve stayed at scandic many times before and would highly recommend it, just not this scandic.

Check in was horrible, 40 people queue, took 25 min, people skipping line and hotel personel not doing anything. We thought it was just the day we checked in, but no, the day after the same phenomenon at the same time, around 16:30. Comfy rooms but the lightning is a mess, they try to do it with buttons and very modern but it’s not easy to manage. We asked for a double room, and the beds we not joined together, so it was impossible to sleep comfy as a couple. Breakfast Sunday morning was extremly crowded, and we could not get salt for the eggs, we lloked through the tBles for the shakers and all the salt ones were empty (we found 3) and when we asked an employee we was like: humm, this is chaos, sorry, and didn’t helped. I’ve stayed at scandic many times before and would highly recommend it, just not this scandic.

Clogged shower drain! No slippers no toothbrush.

Very new and clean big hotel (1,500 beds, I think). Excellent service, friendliness from all staff. Great for sleeping and breakfasting (which closes a bit too early).

Very new and clean big hotel (1,500 beds, I think). Excellent service, friendliness from all staff. Great for sleeping and breakfasting (which closes a bit too early).

Disappointed with the room assigned - no view , looking at the 100 windows of the hostel opposite. During the check in, the staff told us it has a nice view. The view from the room nothing like it advertised . Room lighting system not that complicated just need a bit of time to understand the layout however the ac control was totally not working, the room was very warm, no fresh air. No ventilation in bathroom make it very stuffy after use. Breakfast - war zone! Hotel management need to do something , there’s no control at all. The choices were basic ! They just repeated the same food again in every corner. Half of the coffee machines not working , long queue for coffee ! Lifts were slow , to serve the amount of guests stay in the hotel, you better have some patience ! Junior suite room size was good , hotel location a nice walk to/from station and other busy area.

Disappointed with the room assigned - no view , looking at the 100 windows of the hostel opposite. During the check in, the staff told us it has a nice view. The view from the room nothing like it advertised . Room lighting system not that complicated just need a bit of time to understand the layout however the ac control was totally not working, the room was very warm, no fresh air. No ventilation in bathroom make it very stuffy after use. Breakfast - war zone! Hotel management need to do something , there’s no control at all. The choices were basic ! They just repeated the same food again in every corner. Half of the coffee machines not working , long queue for coffee ! Lifts were slow , to serve the amount of guests stay in the hotel, you better have some patience ! Junior suite room size was good , hotel location a nice walk to/from station and other busy area.

This is actually a fairly nice hotel with decent rooms and a good breakfast buffet at this price point. It’s just that the front desk was so poor that it really affected to the overall experience. Checking in took over a half an hour and in the end we were handed a wrong room. The worst was when we were charged an extra charge at the check out for no reason known nor given.

This is actually a fairly nice hotel with decent rooms and a good breakfast buffet at this price point. It’s just that the front desk was so poor that it really affected to the overall experience. Checking in took over a half an hour and in the end we were handed a wrong room. The worst was when we were charged an extra charge at the check out for no reason known nor given.