While this hotel may need some improvements, it is maybe the best in Douala.

While this hotel may need some improvements, it is maybe the best in Douala.

Very good

Very good

Service au client excellent

Service au client excellent

The phone line 237 2 33 50 65 00 does not answer from abroad! Please fix it!

The phone line 237 2 33 50 65 00 does not answer from abroad! Please fix it!

Great staff and good customer service in general. The grounds of the hotel is kept nicely, mainly the back where the pool and children area locates. It could be more inviting with pool chairs and umbrellas. The front was uninviting, a very frightful disable access and steep step access. We expected better from this well known hotel brand and disappointed that the standard was not maintained in Douala. We were expecting the hotel to be of a higher standard due to location and brand. The whole place is tired and in need of general repairs. We narrowly escaped the door facia falling on our heads as we leave the bedroom, what a joke. On our return, it was just stuck back on, waiting for the next unsuspecting customer. The shower did not work well, too much hot water waste from a broken shower. The toilet rocks about when seated on and never flush properly. Shabby finish around the shower cubicle, smashed toilet door from the soft close. Poor bathroom lighting. Mosquito invasion in the bedroom and the hotel lobby was at war with the critters. Just could not relax there or have a drink with the threat of been eaten alive. Breakfast ran out and flies enjoyed the meal equally. We slept at the hotel, but 3 days into our stay, we enjoy other hotels with better facilities, food, drink and relaxation. The hotel is in a very good location but this will not help in the future if poor standard is maintained. I hope not to book with your service again.

Great staff and good customer service in general. The grounds of the hotel is kept nicely, mainly the back where the pool and children area locates. It could be more inviting with pool chairs and umbrellas. The front was uninviting, a very frightful disable access and steep step access. We expected better from this well known hotel brand and disappointed that the standard was not maintained in Douala. We were expecting the hotel to be of a higher standard due to location and brand. The whole place is tired and in need of general repairs. We narrowly escaped the door facia falling on our heads as we leave the bedroom, what a joke. On our return, it was just stuck back on, waiting for the next unsuspecting customer. The shower did not work well, too much hot water waste from a broken shower. The toilet rocks about when seated on and never flush properly. Shabby finish around the shower cubicle, smashed toilet door from the soft close. Poor bathroom lighting. Mosquito invasion in the bedroom and the hotel lobby was at war with the critters. Just could not relax there or have a drink with the threat of been eaten alive. Breakfast ran out and flies enjoyed the meal equally. We slept at the hotel, but 3 days into our stay, we enjoy other hotels with better facilities, food, drink and relaxation. The hotel is in a very good location but this will not help in the future if poor standard is maintained. I hope not to book with your service again.

Great experience overall. The management does everything to accommodate you in case of any issue.

Great experience overall. The management does everything to accommodate you in case of any issue.

Very conveniently located near the airport. Friendly staff and service. Excellent buffet dining.

Very conveniently located near the airport. Friendly staff and service. Excellent buffet dining.

Clean property. Worth

Clean property. Worth

The hotel was quiet and good

The hotel was quiet and good

Near airport

Near airport

I was given a room on the 1st floor towards the end of the building. There was an event taking place in one of the ballrooms with loud music. I could not sleep until 4am despite ear plugs and noise cancellation headphones. Very poor window sound isolation. After several complains, the staff offer me at 1am to relocate to another room. I declined as I was leaving early the next day.

I was given a room on the 1st floor towards the end of the building. There was an event taking place in one of the ballrooms with loud music. I could not sleep until 4am despite ear plugs and noise cancellation headphones. Very poor window sound isolation. After several complains, the staff offer me at 1am to relocate to another room. I declined as I was leaving early the next day.

I have stayed at this hotel on three different occasions. As a seasoned traveler, I must say that this is clearly one of the best hotels I have experienced in Cameroon. It is quiet, convenient for travelers to and from the local airport, the manager is most engaging and ubiquitous. The staff functions at the highest level of professionalism. The rooms are spacious, clean, and calming. Food service is balanced and satisfactory. Without any hesitation I will stay here again at the next opportunity.

Absolutely clean. Outstanding service. Fabulous food. The best hotel in Cameroon.

Outstanding service. Outstanding accommodations. Outstanding nutritional options and quality. Outstanding location.

Outstanding service. Outstanding accommodations. Outstanding nutritional options and quality. Outstanding location.

Close to the airport, 2 minutes drive. Respectful personnel

Close to the airport, 2 minutes drive. Respectful personnel

Clean, spacious. Did not like the fact that they wanted to charge me for a breakfast that I did not eat. I have to wait for 5 minutes before they resolve the issu

Clean, spacious. Did not like the fact that they wanted to charge me for a breakfast that I did not eat. I have to wait for 5 minutes before they resolve the issu

Its a new place and everything looks new. The service was great and the restaurant want open 24/7. That's the bit i loved. Its 1 minute away from the airport, just ideal place to avoid the traffic in the city of Douala.

Its a new place and everything looks new. The service was great and the restaurant want open 24/7. That's the bit i loved. Its 1 minute away from the airport, just ideal place to avoid the traffic in the city of Douala.