The positives: the restaurant staff were incredibly kind, and the housekeeping team was exceptional, keeping the rooms spotless and comfortable throughout the stay. Unfortunately, the negatives outweighed these aspects. As a VIP “Enclave” guest, I was promised a late check-out, even receiving a coupon for it. Despite arranging this in advance, I never received confirmation. Assuming it was approved, I planned my departure for 2 PM, only to be harassed with +10 phone calls starting at 12:01 PM. Adding to the stress, the hotel cut off my Wi-Fi access after the standard check-out time—a petty and unprofessional gesture. The food was also disappointing. Despite glowing reviews, it lacked variety, with repetitive dishes served across the two “buffets” and restaurants. The buffet system wasn’t self-serve, and staff often misjudged portion requests, creating unnecessary frustration. All the restaurants offered at the hotel are merely replicas of the buffet, adding absolutely nothing new or unique to the dining experience. The pool area was another letdown. Loungers were “reserved” with towels early in the morning, yet remained unoccupied for hours. The hotel failed to enforce any rules, making it nearly impossible to find a spot unless waking up at dawn. While the rooms were clean and comfortable, the poor communication, subpar dining experience, and mismanagement of the pool left me dissatisfied. I will not be returning to this hotel.

Everything was appositely amazing

Everything was appositely amazing

I have to be honest our stay was good, Service was excellent, food was better than great. Miguel José is an excellent employee., treated us well and was very sweet. We were given a room which was also great. BUT treatment at checkin was very impersonal. We were told that we could use all facilites except Enclave. But was not told that the Pool which was accessible from the balcony of our room was prohibited for us. And on our second day at the hotel we were removed from the Pool in very, very unpleasant way by a person named Teodoro. We are humanas and make mistakes… (I guess he has not been told that) We entered the Pool through our room and told him so. We used the Pool on the first day. We never saw the signs. We usually book our stays in preferred clubs, but since this was a short stay we did not even notice you had this option available. I feel it was because my husband is Dominican and I Puerto Rican we were treated like bandits or people without money. We are good people and are very well off. We vacation in your country 3 to 4 times a year and always stay at good hotels. Had it not been for this incident our stay would have been 5 out of 5. My husband wants to return but I have serious doubts. We are planning family trip for my 75th birthday next year. My daughter’s loved the Pictures we sent about the food and facilites. I will let them know when we return Home.

I have to be honest our stay was good, Service was excellent, food was better than great. Miguel José is an excellent employee., treated us well and was very sweet. We were given a room which was also great. BUT treatment at checkin was very impersonal. We were told that we could use all facilites except Enclave. But was not told that the Pool which was accessible from the balcony of our room was prohibited for us. And on our second day at the hotel we were removed from the Pool in very, very unpleasant way by a person named Teodoro. We are humanas and make mistakes… (I guess he has not been told that) We entered the Pool through our room and told him so. We used the Pool on the first day. We never saw the signs. We usually book our stays in preferred clubs, but since this was a short stay we did not even notice you had this option available. I feel it was because my husband is Dominican and I Puerto Rican we were treated like bandits or people without money. We are good people and are very well off. We vacation in your country 3 to 4 times a year and always stay at good hotels. Had it not been for this incident our stay would have been 5 out of 5. My husband wants to return but I have serious doubts. We are planning family trip for my 75th birthday next year. My daughter’s loved the Pictures we sent about the food and facilites. I will let them know when we return Home.

Yes everything was good,in except the bathroom.we couldn’t used it because the toilet was not working. I complained to person who is in charge with,but they she didn’t pay attention to me. The show was boring,but staff were very respectful,beach clean and the whole property. That was the only issue,the bathroom. If I have to come back,I will!!!

Yes everything was good,in except the bathroom.we couldn’t used it because the toilet was not working. I complained to person who is in charge with,but they she didn’t pay attention to me. The show was boring,but staff were very respectful,beach clean and the whole property. That was the only issue,the bathroom. If I have to come back,I will!!!

Hilton is 5 stars in accommodations, great service, facilities, very clean, the staff is very kind and overall my family and I love it for great vacations.