Bed was comfortable but condition of the room was very poor. Holes in the wall and marks also. The blackout blinds were broke and rolled up and wedged in the window. Tub was not cleaned well.

My stay at the Tru by Hilton in Prattville Alabama was an unexpected one as my daughter and I had to evacuate from the panhandle of Florida to get out of the way of are coming hurricane. The accommodations at the hotel were lovely, clean and comfortable, but more importantly the staff there went above and beyond to make everyone staying feel welcome and accommodated. There were many families and couples who also had to evacuate from Florida and the staff, even though the hotel was booked, full of pets and very nervous people, were always friendly, professional, and went out of their way to make sure everyone was cared for. I would highly recommend this hotel to anyone, because tge staff who run it are amazing!

My stay at the Tru by Hilton in Prattville Alabama was an unexpected one as my daughter and I had to evacuate from the panhandle of Florida to get out of the way of are coming hurricane. The accommodations at the hotel were lovely, clean and comfortable, but more importantly the staff there went above and beyond to make everyone staying feel welcome and accommodated. There were many families and couples who also had to evacuate from Florida and the staff, even though the hotel was booked, full of pets and very nervous people, were always friendly, professional, and went out of their way to make sure everyone was cared for. I would highly recommend this hotel to anyone, because tge staff who run it are amazing!

We had to switch rooms because the first room was not very clean and the floor was super slippery and wet, maybe because of the humidity or something. But the room we switched to was great and we enjoyed the rest of the night.

We had to switch rooms because the first room was not very clean and the floor was super slippery and wet, maybe because of the humidity or something. But the room we switched to was great and we enjoyed the rest of the night.

Not the greatest front staff. They weren’t at the desk half the time when we needed something When they were there they spoke to each other and ignored the guests Not the greatest customer service

Not the greatest front staff. They weren’t at the desk half the time when we needed something When they were there they spoke to each other and ignored the guests Not the greatest customer service

Tru is a unique property, the pool table is a nice touch. My first stay was enjoyable..

Tru is a unique property, the pool table is a nice touch. My first stay was enjoyable..

Clean and quiet room; excellent breakfast. Easy check-in; ice machines on two floors; great luggage carts!

Clean and quiet room; excellent breakfast. Easy check-in; ice machines on two floors; great luggage carts!

The room was very disappointing. I won’t go into all the reasons of why, BUT I will say that I will not stay at another Tru hotel in my travels. The night clerk was helpful and very courteous.

The room was very disappointing. I won’t go into all the reasons of why, BUT I will say that I will not stay at another Tru hotel in my travels. The night clerk was helpful and very courteous.

Property was very dirty. Room was not clean with candy left in areas and the floors had grease or something like grease that coated our feet and even stained our socks.

Property was very dirty. Room was not clean with candy left in areas and the floors had grease or something like grease that coated our feet and even stained our socks.

The sheets and towels were so thin and the floor of our room was sticky!

The sheets and towels were so thin and the floor of our room was sticky!

Minimalist design. No storage in room. Room very small.

Minimalist design. No storage in room. Room very small.

Wonderful staff.

Wonderful staff.

Smelled like marijuana trying to be hidden by an awful chemical smell. No cable channels. Pool was dirty with people smoking by it. Loud people in the lobby playing pool. Paper thin walls could hear every step above us. I will never stay at Tru again.

Smelled like marijuana trying to be hidden by an awful chemical smell. No cable channels. Pool was dirty with people smoking by it. Loud people in the lobby playing pool. Paper thin walls could hear every step above us. I will never stay at Tru again.

Charged twice for this stay as well as other unknown charges and tried to call customer service but got nowhere with these people…DO NOT RECOMMEND FOR ANYONE!!!!

Charged twice for this stay as well as other unknown charges and tried to call customer service but got nowhere with these people…DO NOT RECOMMEND FOR ANYONE!!!!

Our ball team stayed here. Lots of kids and the hotel handled it great. Pool table in lobby. Kids had a great time. The staff was friendly.

Our ball team stayed here. Lots of kids and the hotel handled it great. Pool table in lobby. Kids had a great time. The staff was friendly.

Staff sucks

Staff sucks

The check in process was confusing to the front desk person (we booked through a third party site). Once she had it figured out we wer able to go to our room. The floors in our room were wet, and despite having the a/c on the whole night it was super humid in there at a temp of 67 degrees and constant fan. We had to be careful walking around so as not to slip. Shower was full of mildew. Loved the shampoo, conditioner and body wash though. Decent breakfast. Overall, it was just ok. Property needed a lot of touch ups for paint, ripped windo shades, dings in hallways...etc. Definitely not what we expected based on reviews or pricing.

The check in process was confusing to the front desk person (we booked through a third party site). Once she had it figured out we wer able to go to our room. The floors in our room were wet, and despite having the a/c on the whole night it was super humid in there at a temp of 67 degrees and constant fan. We had to be careful walking around so as not to slip. Shower was full of mildew. Loved the shampoo, conditioner and body wash though. Decent breakfast. Overall, it was just ok. Property needed a lot of touch ups for paint, ripped windo shades, dings in hallways...etc. Definitely not what we expected based on reviews or pricing.

We enjoyed our stay