Everyone is super nice and helpful. Rooms and common areas appear clean and smell like you've just cleaned your house and lit a candle. I have 1 issue that will deter me from booking here again. For context, I'm here for Mayo Clinic as a cancer patient, this being my 3rd visit. A continental breakfast is provided every morning, with an employee assigned for maintenance - restocking, tidying, product location/availability, questions, etc. And each product has an individual serving utensil beside it since there are strict standards for food handling. Therefore, there is no reason for someone to reach into a case of scones and muffins to grab what they want with their bare hands - unless they truly don't know better. And I understand that not everyone thinks about potential contamination, but I do expect a major corporation specific to the service industry to know better. After seeing a man grab items bare handed, I quietly mentioned it to the assigned employee to avoid embarrassing or upsetting the guy if he truly didn't know better. I figured the employee would simply replace the contaminated scones, but no; she literally laughed and said "oh, it's ok". Um, No ma'am, it is not. I'd appreciate my food without a stranger's germs on it. So I do have a problem with professionals making light of what's supposed to be a regulated situation.

Slightly disappointed that the hot tub was bricked over when we got there even though it was still showing in the website pictures. On the plus side, they've recently started shuttle rides to and from the Mayo Clinic as well as offering discounts for stays.

Slightly disappointed that the hot tub was bricked over when we got there even though it was still showing in the website pictures. On the plus side, they've recently started shuttle rides to and from the Mayo Clinic as well as offering discounts for stays.

It was a good stay. A/C could be less noisy.

It was a good stay. A/C could be less noisy.

We only stayed one night due to having surgery the next day. The staff was very nice and helpful. The rooms were clean. The hotel is conveniently located.

We only stayed one night due to having surgery the next day. The staff was very nice and helpful. The rooms were clean. The hotel is conveniently located.

We have stayed here before so that's why we stayed again. The check in person was really nice and very efficient. Just a few things that could be improved on. First of all the beds were not that comfortable, there's no clock in the room so you never know what time it is, there's no bar of soap for the shower. Would appreciate twocomfortable chairs in the room. There's only one desk chair and it's not really a comfort chair at all. Laying across the bed to watch TV since most of us that stay there are going to Mayo clinic and need medical attention really is not comfortable for a couple or a person and a caregiver