Check in very slow , left on the terrace for an hour and forgotten about. Service very slow in all bars. Waited 20 mins for a cappuccino and a cocktail most days. Cleanliness mainly very good but other than the main pool the other pools where not cleared of drinks etc. buffer in the main restaurant was poor food rarely warm. Couldn’t eat in the themed restaurants as fully booked when we were there. Room was ok but had to be asked to be moved , our room looked onto another resort with booming music most of the day , the terraces are so close together if people smoke there is no escape. None of the terraces in the junior suites have any sun during the day so not worth the extra money.

Check in very slow , left on the terrace for an hour and forgotten about. Service very slow in all bars. Waited 20 mins for a cappuccino and a cocktail most days. Cleanliness mainly very good but other than the main pool the other pools where not cleared of drinks etc. buffer in the main restaurant was poor food rarely warm. Couldn’t eat in the themed restaurants as fully booked when we were there. Room was ok but had to be asked to be moved , our room looked onto another resort with booming music most of the day , the terraces are so close together if people smoke there is no escape. None of the terraces in the junior suites have any sun during the day so not worth the extra money.

The location is best The environment perfect The spa and facilities great

Great resort with brilliant food and drink. Just a shame I booked a room with a pool to find I was sharing the pool with families with children. I assumed booking adults on resort really meant all the way throughout the resort. Staff on the front desk aren’t very helpful as they don’t explain facilities well ect and booking restaurants.

Definitely not an adults only hotel as I saw a few kids and even a crying new born. House keeping was not good at all. Bed was never properly made, shower gel ran out, a glass I got from the bar on the first night of my stay remained in the room until the end of my stay. Room never felt fresh when returning after house keeping had attending. House keeping sometimes did not come until after 3pm. We left, went in a boat trip and came back and the room still hadn’t been cleaned or tidied with fresh towels which as you can imagine is quite annoying. When checking out, no one offered to collect our bags. No irons in room and you had to pay per item, if you called in the morning and wanted to get your items back by evening you had to pay extra for express service. Around the pool no one comes to ask for your orders. You have to go to the bar yourself. We opted for half board. What they fail to tell you is that you can only eat at (Fanes) one restaurant but you have to pay for your own drinks (including juices and soft drinks) at dinner. if you want to eat at the reservation restaurants you get a credit of €20 to spend which doesn’t cover much. There doesn’t seem to be enough parking. We had to park on the side of the buildings almost every night. Food options are okay. But could be better. A lot of things missing from this hotel that doesn’t reflect 5 star. Which is unfortunate considering the hotel was not cheap.

Definitely not an adults only hotel as I saw a few kids and even a crying new born. House keeping was not good at all. Bed was never properly made, shower gel ran out, a glass I got from the bar on the first night of my stay remained in the room until the end of my stay. Room never felt fresh when returning after house keeping had attending. House keeping sometimes did not come until after 3pm. We left, went in a boat trip and came back and the room still hadn’t been cleaned or tidied with fresh towels which as you can imagine is quite annoying. When checking out, no one offered to collect our bags. No irons in room and you had to pay per item, if you called in the morning and wanted to get your items back by evening you had to pay extra for express service. Around the pool no one comes to ask for your orders. You have to go to the bar yourself. We opted for half board. What they fail to tell you is that you can only eat at (Fanes) one restaurant but you have to pay for your own drinks (including juices and soft drinks) at dinner. if you want to eat at the reservation restaurants you get a credit of €20 to spend which doesn’t cover much. There doesn’t seem to be enough parking. We had to park on the side of the buildings almost every night. Food options are okay. But could be better. A lot of things missing from this hotel that doesn’t reflect 5 star. Which is unfortunate considering the hotel was not cheap.

Great hotel!

Goated