I travel often and am not exaggerating when I say this was the single worst hotel I have ever been to. We arrived and the hotel lobby was dingy with the smell of body odor. We were given our hotel key by the man at the desk and went up to our room. The ceiling of the hallway was low, the hallways were dark and dingy. Once in our room, the room light did not work. We had to go back down and get the maintenance man to come up to fix it. He literally jiggled the light socket on the ceiling and smacked it twice and it flickered on. After he left, we tried the air conditioner - it didn't work. The safe didn't work, and there were bugs on the bed. The TV (the only thing that turned on when we got there) had such poor definition you couldn't even read the text that came across the screen. After four or five interactions with the front desk we decided to go. When explaining to the man working the desk that we wanted our money back he simply said "no Ingles" and shrugged. I spent two hours on the phone with Expedia trying to get them to help out. Unfortunately, all he would do is pick up their calls, say "No Ingles" and hang up on them. I am currently out $1,050 and have been working with expedia on getting some kind of refund. It is unclear if the hotel is refusing to do so, or if they simply cannot communicate with expedia, or some combination of the two. This has been my worst hotel experience to date, I would strongly encourage anyone and everyone to search elsewhere.

I travel often and am not exaggerating when I say this was the single worst hotel I have ever been to. We arrived and the hotel lobby was dingy with the smell of body odor. We were given our hotel key by the man at the desk and went up to our room. The ceiling of the hallway was low, the hallways were dark and dingy. Once in our room, the room light did not work. We had to go back down and get the maintenance man to come up to fix it. He literally jiggled the light socket on the ceiling and smacked it twice and it flickered on. After he left, we tried the air conditioner - it didn't work. The safe didn't work, and there were bugs on the bed. The TV (the only thing that turned on when we got there) had such poor definition you couldn't even read the text that came across the screen. After four or five interactions with the front desk we decided to go. When explaining to the man working the desk that we wanted our money back he simply said "no Ingles" and shrugged. I spent two hours on the phone with Expedia trying to get them to help out. Unfortunately, all he would do is pick up their calls, say "No Ingles" and hang up on them. I am currently out $1,050 and have been working with expedia on getting some kind of refund. It is unclear if the hotel is refusing to do so, or if they simply cannot communicate with expedia, or some combination of the two. This has been my worst hotel experience to date, I would strongly encourage anyone and everyone to search elsewhere.

Hi, The hotel is well located, but is very old, very very old. Actually the hotel is under construction and they woke us up about 8am, two days. The hotel was under construction and the noise was so loud that we were not able to (sleep, watch tv, talk, rest etc) they work for 4-6 hours each day. When I get back I will request expedia to give me some money back. The staff is very nice and willing to help but they cannot perfom better if they give them a crapy infraestructure.

Hi, The hotel is well located, but is very old, very very old. Actually the hotel is under construction and they woke us up about 8am, two days. The hotel was under construction and the noise was so loud that we were not able to (sleep, watch tv, talk, rest etc) they work for 4-6 hours each day. When I get back I will request expedia to give me some money back. The staff is very nice and willing to help but they cannot perfom better if they give them a crapy infraestructure.

Smelled funny ... Bad electrical sockets

Smelled funny ... Bad electrical sockets

Our room was on the 1st floor (above the reception). The room was not nice at all. It was noisy because there were much happening in the evenings at the street Beira Mar.

Our room was on the 1st floor (above the reception). The room was not nice at all. It was noisy because there were much happening in the evenings at the street Beira Mar.

Hotel staff was very friendly and helpful. Location is great for a great price. Would gladly return.

Hotel staff was very friendly and helpful. Location is great for a great price. Would gladly return.