AC was not working, tried to contact them but we were directed to AI WhatsApp, finally someone chatted with me but no solution, and we stayed for 3 nights without AC, the weather was hot. And the places were so crowded, because of the night club music it was hard to sleep, couldn’t open the windows as well, very bad choose.

AC was not working, tried to contact them but we were directed to AI WhatsApp, finally someone chatted with me but no solution, and we stayed for 3 nights without AC, the weather was hot. And the places were so crowded, because of the night club music it was hard to sleep, couldn’t open the windows as well, very bad choose.

Great communication with the property. Relatively spacious, amazing location, about 3 min walk to the Duomo. Some parts of the apartment were a little tired, but overall a nice, comfortable place to stay.

Great communication with the property. Relatively spacious, amazing location, about 3 min walk to the Duomo. Some parts of the apartment were a little tired, but overall a nice, comfortable place to stay.

Great location. The flat was nicely renovated but the AC in the living room/extra bedroom didn’t work. We used it as a noisy fan to move air around and the kids slept with their headsets on. They had set up an extra fan in the room, and the cleaning staff were aware that AC hadn’t been working for some time. The small fan wasn’t enough to stay cool though. The breakfast wasn’t like the pictures indicate, but a set package with a simple sandwich and coffee at the closest café. The first day it took 30 min to get served (after everyone else coming in after us). It got better the other days, but the waitress was stressed out and didn’t speak English. She seamed to avoid us because of this. We had some trouble checking in because we hadn’t received the check in email. But the staff sorted it quickly. The communication was really good with a WhatsApp chat that was answered at any time. Also very nice with door codes. If the AC gets fixed, we would stay again.

Great location. The flat was nicely renovated but the AC in the living room/extra bedroom didn’t work. We used it as a noisy fan to move air around and the kids slept with their headsets on. They had set up an extra fan in the room, and the cleaning staff were aware that AC hadn’t been working for some time. The small fan wasn’t enough to stay cool though. The breakfast wasn’t like the pictures indicate, but a set package with a simple sandwich and coffee at the closest café. The first day it took 30 min to get served (after everyone else coming in after us). It got better the other days, but the waitress was stressed out and didn’t speak English. She seamed to avoid us because of this. We had some trouble checking in because we hadn’t received the check in email. But the staff sorted it quickly. The communication was really good with a WhatsApp chat that was answered at any time. Also very nice with door codes. If the AC gets fixed, we would stay again.

Terrible…It was 92 degrees the day we arrived and the A/C unit was not working. We made several calls and management company was keep telling us that there are two different remotes and we are not using the right one, but didn’t help us locate the second remote or sent someone to fix the problem. They told us to use the fan for the night, because maintenance people were gone for the day. Next day they told us that someone came to look at the problem but they didn’t find the problem, AC is working fine, which was a lie. we were out all day and came back to the apartment around 10 pm and A/C was still not working. When we called, agin they said A/C is working fine and we are not using a right remote. We searched entire apartment but never found the second remote. Two nights of suffering. Location is excellent but I would never stay here again.

Terrible…It was 92 degrees the day we arrived and the A/C unit was not working. We made several calls and management company was keep telling us that there are two different remotes and we are not using the right one, but didn’t help us locate the second remote or sent someone to fix the problem. They told us to use the fan for the night, because maintenance people were gone for the day. Next day they told us that someone came to look at the problem but they didn’t find the problem, AC is working fine, which was a lie. we were out all day and came back to the apartment around 10 pm and A/C was still not working. When we called, agin they said A/C is working fine and we are not using a right remote. We searched entire apartment but never found the second remote. Two nights of suffering. Location is excellent but I would never stay here again.