Overall the stay was okay. Front desk staff are not available 24 hrs and when I checked in on Saturday around 4pm the supervisor of the hotel told that its her day off and she cant show us the room. It is expected to have a front desk executive 24 hrs. Initially she gave us a main floor level room and I didn’t like that. So I asked her if she can change the room. In reply she told that the hotels fully booked and she don’t have any other room. When I told her to cancel my booking and refund the entire amount she gave us 2 options, one on 4th floor and another one on 2nd floor. Didn’t understand how come those 2 rooms are available soon. In terms of the money we had to pay the rent upfront whereas other hotels which are far better than Woodspring Suites will tell you to pay the amount at the end of the stay. Also, there is a security deposit of US$150 which needs to pay upfornt along with the rent. Moreover, there was additional charge of US$44 which got debited from my account without any information for no reason. Upon asking she told that is an automatic charge which I did not understand and she told that it will get credited in my account back in 2 business days. I stayed there for 7 days and didn’t get the amount yet. So my suggestion would be to hire more customer friendly staffs at the front desk and keep the front desk open 24hrs.

Overall the stay was okay. Front desk staff are not available 24 hrs and when I checked in on Saturday around 4pm the supervisor of the hotel told that its her day off and she cant show us the room. It is expected to have a front desk executive 24 hrs. Initially she gave us a main floor level room and I didn’t like that. So I asked her if she can change the room. In reply she told that the hotels fully booked and she don’t have any other room. When I told her to cancel my booking and refund the entire amount she gave us 2 options, one on 4th floor and another one on 2nd floor. Didn’t understand how come those 2 rooms are available soon. In terms of the money we had to pay the rent upfront whereas other hotels which are far better than Woodspring Suites will tell you to pay the amount at the end of the stay. Also, there is a security deposit of US$150 which needs to pay upfornt along with the rent. Moreover, there was additional charge of US$44 which got debited from my account without any information for no reason. Upon asking she told that is an automatic charge which I did not understand and she told that it will get credited in my account back in 2 business days. I stayed there for 7 days and didn’t get the amount yet. So my suggestion would be to hire more customer friendly staffs at the front desk and keep the front desk open 24hrs.

Very smooth and great staff

I wasn’t allowed to check in and need my money refunded. I called at midnight and was promised I could check in late. I was still in line for a car rental. After getting through the rental line and driving 22 miles I arrived and was told my reservation was canceled. I was forced to sleep in the rental car and had to work with no shower and very poor rest.

I wasn’t allowed to check in and need my money refunded. I called at midnight and was promised I could check in late. I was still in line for a car rental. After getting through the rental line and driving 22 miles I arrived and was told my reservation was canceled. I was forced to sleep in the rental car and had to work with no shower and very poor rest.

Lack of handicap doors. Also property could be cleaner. Also occupants were a bit noisy. Not what I expected.

Lack of handicap doors. Also property could be cleaner. Also occupants were a bit noisy. Not what I expected.

Yes

Yes

So far the worst hotel I have stayed in many years. They don’t clean the rooms, don’t provide even chaeck in normal hours

So far the worst hotel I have stayed in many years. They don’t clean the rooms, don’t provide even chaeck in normal hours

The rooms are updated clean did not see one bug, the staff was always helpful, Sue the GM especially was very helpful for me and my family. Always Clean Laundry was over priced in my opinion ($6.25 1 wash 1 dry) Stayed 2/29/24 to 7/28/24 We will return one day. After checking out I figured I would stay at Woodspring 295 in Jax FL... Read my post, opposite, opposite, opposite experience.

The hotel staff was very friendly (Biggie too). Hotel kept clean, never saw a bug.

The rooms are updated clean did not see one bug, the staff was always helpful, Sue the GM especially was very helpful for me and my family. Always Clean Laundry was over priced in my opinion ($6.25 1 wash 1 dry) Stayed 2/29/24 to 7/28/24 We will return one day. After checking out I figured I would stay at Woodspring 295 in Jax FL... Read my post, opposite, opposite, opposite experience.

I went to check in and the deposit was 250 on top of 160.So wen I walked out and came back in she cancelled the reservation so now I’m waiting to see if I get my money bck because I didn’t stay at the hotel

I went to check in and the deposit was 250 on top of 160.So wen I walked out and came back in she cancelled the reservation so now I’m waiting to see if I get my money bck because I didn’t stay at the hotel

Love the communication.

Love the communication.

Friendly and helpful staff, clean and nice neighborhood

Helpful and friendly staff!

Helpful and friendly staff!

very clean, friendly, and spacious. There were no utensils or dishes in the room, which for an extended stay with a full kitchen, i was surprised. that’s the reason for the 4 star rating. otherwise everything else was really great

very clean, friendly, and spacious. There were no utensils or dishes in the room, which for an extended stay with a full kitchen, i was surprised. that’s the reason for the 4 star rating. otherwise everything else was really great

Pros: We liked that it was pet friendly and did not have carpeting. Cons:Bad odor in the hallway. Lacked a coffee pot.

Pros: We liked that it was pet friendly and did not have carpeting. Cons:Bad odor in the hallway. Lacked a coffee pot.

Assigned to wrong room (already occupied) Took over 30 min for employee to answer after hours phone 2nd room assigned to smelled like smoke Very disappointed!

Assigned to wrong room (already occupied) Took over 30 min for employee to answer after hours phone 2nd room assigned to smelled like smoke Very disappointed!

Not sure what was happening with their cleaning crew but hallways and room were filthy. Nice people at the front desk and amiable.

Not sure what was happening with their cleaning crew but hallways and room were filthy. Nice people at the front desk and amiable.

Peaceful

Peaceful

This hotel was absolutely disgusting! There were stains on the walls…some type of animal hair and dust in all corners of the room, and it smelled absolutely terrible throughout the whole hotel! The front desk keeps their shutters down and won’t even answer the phone to you when you call. They don’t even provide a shower curtain!! Also if you’re wanting soup to shower you won’t get any. No ice buckets, no soap, no coffee machine, nothing! And anything you want to use you have to pay extra for! Also you will hear banging on doors and screaming at 3am! Also they make you pay a $250 incidental fee they won’t tell you about until you’re there! Worst hotel I have ever stayed at! Save yourself the trouble and book somewhere else!