Check in was difficult to get the keys and the initial keys didn’t work - But good had a person on phone that could call and helped

The property is right in the middle of town. Very easy to get around walking anyplace

They dont give you towels unless you ask for it

They dont give you towels unless you ask for it

good place BUT there was a tapping noise in the morning which didn’t give us enough sleep

good place BUT there was a tapping noise in the morning which didn’t give us enough sleep

Property said they had laundry but when arrived it directed us to a laundromat 500 m away. Thank goodness we asked because there was one onsite. We tried to have a package delivered and they told us where to send it but no one answered the door for fedex or us when we stopped by to get it. The tv went out but since there is no reception, we had a hard time getting it fixed. No instructions on how to get more coffee pods. The location was great.

Property said they had laundry but when arrived it directed us to a laundromat 500 m away. Thank goodness we asked because there was one onsite. We tried to have a package delivered and they told us where to send it but no one answered the door for fedex or us when we stopped by to get it. The tv went out but since there is no reception, we had a hard time getting it fixed. No instructions on how to get more coffee pods. The location was great.

Great place close to everything. Very comfortable place. Quickly responded to questions.

Great place close to everything. Very comfortable place. Quickly responded to questions.

Great stay! Perfect location and beautiful room. The only thing we would recommend would be a memory foam mattress topper for the sofa bed but otherwise great.

Great stay! Perfect location and beautiful room. The only thing we would recommend would be a memory foam mattress topper for the sofa bed but otherwise great.

Great location in Old Quebec City, right on one of the main streets. It is close to everything!

Great location in Old Quebec City, right on one of the main streets. It is close to everything!

Loved the property, cleanliness. Wish communication was better in terms of when we would receive instructions on access to the building. Also instructions on how to use the air conditioner would have helped but besides that..... Really great experience. Will be back.

Loved the property, cleanliness. Wish communication was better in terms of when we would receive instructions on access to the building. Also instructions on how to use the air conditioner would have helped but besides that..... Really great experience. Will be back.

This is a LOFT property located in a great vicinity with shopping,dining,and, bus trips within walking distance. I gave it a 3 rating because we did not know there is no service during the stay. It does come with a hot plate and dishes if you want to cook yourself. No new towels or coffee pods delivered unless you ask for them. We were located in the basement with rock walls. There were lots of rock and mortar on the counter behind the coffee maker and the floor. We needed to wipe our feet off before getting in bed. Our stay was great and it all worked out. We just weren’t prepared.

This is a LOFT property located in a great vicinity with shopping,dining,and, bus trips within walking distance. I gave it a 3 rating because we did not know there is no service during the stay. It does come with a hot plate and dishes if you want to cook yourself. No new towels or coffee pods delivered unless you ask for them. We were located in the basement with rock walls. There were lots of rock and mortar on the counter behind the coffee maker and the floor. We needed to wipe our feet off before getting in bed. Our stay was great and it all worked out. We just weren’t prepared.

Overall, our stay was nice. If you want to be in the heart of old/upper Quebec City, the location of La Maison Kent – Par les Lofts is excellent. Unfortunately, from the moment we booked, we encountered communication issues. Surprisingly, considering we were visiting a tourist spot, the first confirmation email received was written entirely in French. As a Spanish speaker (& some Italian), sure I understand bits and pieces, but technically, I do not speak French. Luckily, we live in a day and age where we have translators on our phones. In a second email we were notified that since it was a last minute booking, we had to go to the main office to process payment & complete the transaction. After traveling since 3:30 am, this was a major inconvenience, plus we had to spend extra money to cab over to the main office vs going straight to our reserved loft. Finally, contrary to most of my research about the locals having the ability or willingness to meet non-French speakers half way in regards to language barriers, we were met with much resistance from some of the La Maison Kent staff (& other locals in the tourist areas), which seemed quite counterintuitive. If you work in a tourist spot, you have to expect encounters with people from all over the world who do not speak the local language. Anyway, going full circle, would I stay there again? Yes, the location was stupendous.

Overall, our stay was nice. If you want to be in the heart of old/upper Quebec City, the location of La Maison Kent – Par les Lofts is excellent. Unfortunately, from the moment we booked, we encountered communication issues. Surprisingly, considering we were visiting a tourist spot, the first confirmation email received was written entirely in French. As a Spanish speaker (& some Italian), sure I understand bits and pieces, but technically, I do not speak French. Luckily, we live in a day and age where we have translators on our phones. In a second email we were notified that since it was a last minute booking, we had to go to the main office to process payment & complete the transaction. After traveling since 3:30 am, this was a major inconvenience, plus we had to spend extra money to cab over to the main office vs going straight to our reserved loft. Finally, contrary to most of my research about the locals having the ability or willingness to meet non-French speakers half way in regards to language barriers, we were met with much resistance from some of the La Maison Kent staff (& other locals in the tourist areas), which seemed quite counterintuitive. If you work in a tourist spot, you have to expect encounters with people from all over the world who do not speak the local language. Anyway, going full circle, would I stay there again? Yes, the location was stupendous.

The location was fantastic! The room was spacious and well appointed. The only downside was that the room was not very soundproof; the neighboring room and room above us were very loud, we could hear footsteps and voices in the evenings.

The location was fantastic! The room was spacious and well appointed. The only downside was that the room was not very soundproof; the neighboring room and room above us were very loud, we could hear footsteps and voices in the evenings.

Perfect location immediately next to Chateau Frontenac and in the best spot in Old Quebec. One of the only underground parking lots is right across tho street which has EV charging (slow, but it works). The small shop on the first floor has amazing ice cream which we had each night before turning in. The hotel was great.

Perfect location immediately next to Chateau Frontenac and in the best spot in Old Quebec. One of the only underground parking lots is right across tho street which has EV charging (slow, but it works). The small shop on the first floor has amazing ice cream which we had each night before turning in. The hotel was great.

Premium location within Old Quebec, easy walking distance to everything! Parking for a rental car is usually quite convenient but it was expensive and a challenge this particular trip due to the FEQ Festival schedule. All in all, though it was a great second stay for us!

Premium location within Old Quebec, easy walking distance to everything! Parking for a rental car is usually quite convenient but it was expensive and a challenge this particular trip due to the FEQ Festival schedule. All in all, though it was a great second stay for us!

It is very clean and quiet! Have enough space to use.

It is very clean and quiet! Have enough space to use.

The location of this property was fantastic!!! We loved how we could walk everywhere in Vieux Québec! The lock box check in process was easy by using the directions sent via email. Calling the phone number for help was simple and the operators were always very helpful! The room was spacious and accommodated our family of 4 wonderfully. Great linens and bathroom products! We would stay here again and would recommend to family and friends for their visit.

Historical and central

Historical and central

The location of this property was fantastic!!! We loved how we could walk everywhere in Vieux Québec! The lock box check in process was easy by using the directions sent via email. Calling the phone number for help was simple and the operators were always very helpful! The room was spacious and accommodated our family of 4 wonderfully. Great linens and bathroom products! We would stay here again and would recommend to family and friends for their visit.