Had a problem with the electronic door key and the gentleman working.The destiny at night went over and above and out of his way to get me in my room.He was awesome

Had a problem with the electronic door key and the gentleman working.The destiny at night went over and above and out of his way to get me in my room.He was awesome

I can't rate this property because my reservation was cancelled due to their system being down and they couldn't check anyone in on the day that I was arriving. They did call ahead to let me know this was happening, and I was thankful for that. I have stayed at this property in other states and the experience have been good

I can't rate this property because my reservation was cancelled due to their system being down and they couldn't check anyone in on the day that I was arriving. They did call ahead to let me know this was happening, and I was thankful for that. I have stayed at this property in other states and the experience have been good

Stay was great room didn’t look like the website and pillows need to be upgraded asked for more pillows but they were out but overall stay was great! Water was hot and stove worked

Stay was great room didn’t look like the website and pillows need to be upgraded asked for more pillows but they were out but overall stay was great! Water was hot and stove worked

I like the safety and what don't like : no cleaning until you check out

I like the safety and what don't like : no cleaning until you check out

The front desk lady, Stephanie was rude. We booked a room for 4 people and when we got to the room, there was only two towels. My husband went down to ask for two more and they didn’t want to give it to us. They wanted us to turn in the other two first to get two more. A lot of arguing later, we got the extra towels. The halls smelled of marijuana and bleach. They did clean the hallways but the residents smoking pot in the rooms mixed with bleach made it an unpleasant walk down halls. Environment just felt like I need to be carrying a gun with me.

The front desk lady, Stephanie was rude. We booked a room for 4 people and when we got to the room, there was only two towels. My husband went down to ask for two more and they didn’t want to give it to us. They wanted us to turn in the other two first to get two more. A lot of arguing later, we got the extra towels. The halls smelled of marijuana and bleach. They did clean the hallways but the residents smoking pot in the rooms mixed with bleach made it an unpleasant walk down halls. Environment just felt like I need to be carrying a gun with me.

We were not able to stay at this property. We had a confirmed reservation through Expedia, but the hotel called to cancel the reservation - it was during the time of the Solar Eclipse, so I feel like they cancelled us to sell the room for a higher rate.

I was never able to stay cause a receptionist never showed up and I had to look for another room elsewhere and I’m serious no one ever answered the phone or showed up and I waited 2 whole hours

I was never able to stay cause a receptionist never showed up and I had to look for another room elsewhere and I’m serious no one ever answered the phone or showed up and I waited 2 whole hours

We were not able to stay at this property. We had a confirmed reservation through Expedia, but the hotel called to cancel the reservation - it was during the time of the Solar Eclipse, so I feel like they cancelled us to sell the room for a higher rate.

Very noisy. Walls are thin as paper. Nothing that one would expect as a hotel. I know this is considered a "residence" inn, but if you are renting rooms a a hotel, you should provide the guests with at least the basic hotel expected amenities. Instead you make your guests sign a document that states once you pay, your rservation is "non-refundable". We left our room after stayng less than an hour and the hostess at the front desk said that we were not entitled to a refund and that I specifically signed a document stating acknowledgement of "non-refundable". That room cost us close to $200 and it was a sad loss of money, but there was no way that we would stay in this place. I would give a negative number if I could. PS: We were even required to take all our trash out and if we didnt, that would be an extra $50 charge. Again, highly disappointed Hotels.com needs to vet these places a little better

Very noisy. Walls are thin as paper. Nothing that one would expect as a hotel. I know this is considered a "residence" inn, but if you are renting rooms a a hotel, you should provide the guests with at least the basic hotel expected amenities. Instead you make your guests sign a document that states once you pay, your rservation is "non-refundable". We left our room after stayng less than an hour and the hostess at the front desk said that we were not entitled to a refund and that I specifically signed a document stating acknowledgement of "non-refundable". That room cost us close to $200 and it was a sad loss of money, but there was no way that we would stay in this place. I would give a negative number if I could. PS: We were even required to take all our trash out and if we didnt, that would be an extra $50 charge. Again, highly disappointed Hotels.com needs to vet these places a little better

The beds were very uncomfortable. The floors were hardwood but seemed like not much effort was made to mop or vacuum them or clean the bathroom. There were no lamps for the room. It was a sketchy hotel in a nice town. I will not stay at a extended stay hotel again.

The beds were very uncomfortable. The floors were hardwood but seemed like not much effort was made to mop or vacuum them or clean the bathroom. There were no lamps for the room. It was a sketchy hotel in a nice town. I will not stay at a extended stay hotel again.

We left after going to the room. The smell of Marijuana was all throughout the hallways & the commode in the room would not flush. Im requesting a refund & would NEVER stay at a place like this. Drug deals were going on in the parking lot. Absolute horrible & unsafe.

We left after going to the room. The smell of Marijuana was all throughout the hallways & the commode in the room would not flush. Im requesting a refund & would NEVER stay at a place like this. Drug deals were going on in the parking lot. Absolute horrible & unsafe.

I was charged 403.00 from Hotels.com, but when I got there they changed my reservation and made me pay more

I was charged 403.00 from Hotels.com, but when I got there they changed my reservation and made me pay more

This was terrible. The facility was dirty, grungy. The lobby door was dirty…crazy what a little soap and water might do. The beds were so uncomfortable. The hallway had a nauseating stench and there were people lingering all over the property. One time Rockwall police had someone handcuffed on the curb right in front of the door. Definitely didn’t feel welcoming and safe. 0 out of 0, do not recommend.

K. Amaya went above and beyond and helped me get checked in. And made it pleasant to be here

K. Amaya went above and beyond and helped me get checked in. And made it pleasant to be here

This was terrible. The facility was dirty, grungy. The lobby door was dirty…crazy what a little soap and water might do. The beds were so uncomfortable. The hallway had a nauseating stench and there were people lingering all over the property. One time Rockwall police had someone handcuffed on the curb right in front of the door. Definitely didn’t feel welcoming and safe. 0 out of 0, do not recommend.

I didn’t realize this place was so ran down. I didn’t feel safe at all and immediately regretted not spending an extra 25 bucks to stay at a better place. I checked out after an hour. I should have taken my time and researched.

I didn’t realize this place was so ran down. I didn’t feel safe at all and immediately regretted not spending an extra 25 bucks to stay at a better place. I checked out after an hour. I should have taken my time and researched.

Went to check in about an hour before check-in time and was told "No, we don't do that". When we went to check in at 3, no acknowledgement from staff, after 10 minutes asked if we could get checked in and was told they are in the middle of a shift change. Why is check in at 3 if there is a shift change at that exact time? Why make people wait and not even acknowledge them? I would never recommend this place for an overnight stay.

Went to check in about an hour before check-in time and was told "No, we don't do that". When we went to check in at 3, no acknowledgement from staff, after 10 minutes asked if we could get checked in and was told they are in the middle of a shift change. Why is check in at 3 if there is a shift change at that exact time? Why make people wait and not even acknowledge them? I would never recommend this place for an overnight stay.

Nice stay and friendly staff and people that stay there

Nice stay and friendly staff and people that stay there