Wonderful! We would absolutely stay here again!

Wonderful! We would absolutely stay here again!

The front door did not allow us to check in. We were finally helped by another traveller who reported that the front door had not worked for several days. This kind woman showed us the back door which was difficult to discern. Everything else was good. Clean, excellent location, roomy...

The front door did not allow us to check in. We were finally helped by another traveller who reported that the front door had not worked for several days. This kind woman showed us the back door which was difficult to discern. Everything else was good. Clean, excellent location, roomy...

We loved the location of the Charlesgate Suites. You're a couple of blocks away from the Kenmore station which is located on the green line for the T which allows you to get to basically an part of Boston. Our family enjoyed the charm of this brownstone home as it felt reflective of Boston's character itself, but the interior has been updated for comfort. If we're to visit Boston again we'd certainly consider staying at Charlesgate Suites again.

We loved the location of the Charlesgate Suites. You're a couple of blocks away from the Kenmore station which is located on the green line for the T which allows you to get to basically an part of Boston. Our family enjoyed the charm of this brownstone home as it felt reflective of Boston's character itself, but the interior has been updated for comfort. If we're to visit Boston again we'd certainly consider staying at Charlesgate Suites again.

Would stay here again

Would stay here again

This property was amazing! From communication to cleanliness to location! I was beyond impressed! I will be staying here exclusively when returning to Boston! Fantastic management!

This property was amazing! From communication to cleanliness to location! I was beyond impressed! I will be staying here exclusively when returning to Boston! Fantastic management!

Stayed in the one bedroom suite with family of 5, it was a perfect stay. Suite was beautifully decorated and bed was as comfortable as my bed at home. Kitchen had everything we needed for dinner in. Close to T and Fenway, area felt very safe and walkable with kids. Utilized parking out back which was convenient. Would definitely stay again when visiting Boston.

Stayed in the one bedroom suite with family of 5, it was a perfect stay. Suite was beautifully decorated and bed was as comfortable as my bed at home. Kitchen had everything we needed for dinner in. Close to T and Fenway, area felt very safe and walkable with kids. Utilized parking out back which was convenient. Would definitely stay again when visiting Boston.

My daughter and I stayed here for a couple days while she was checking out BU. It’s a great location near the university. Beautiful old building and recently renovated. We contacted the hotel a couple times and they were quick to respond and very friendly. I hope to stay here again in the future.

My daughter and I stayed here for a couple days while she was checking out BU. It’s a great location near the university. Beautiful old building and recently renovated. We contacted the hotel a couple times and they were quick to respond and very friendly. I hope to stay here again in the future.

Enjoy the Stay.

Enjoy the Stay.

Beautiful property and a great team who are very helpful for anything guests may need. Will definitely stay here again.

Beautiful property and a great team who are very helpful for anything guests may need. Will definitely stay here again.

Very well maintained bed and pillows are extremely comfortable and area is in a good location 8min walk from fenway and an average 10 to 15min uber drive to everything you'd love to see in boston

Great location, walking distance to Fenway. Very pleasant experience, would highly recommend.

The property was excellent. ! But...................just a note............... They should pay a bit more attention to make sure everything works.......The refrigerator did not work and made some weird loud n,t ALL WAS GREAT !!!

Very well maintained bed and pillows are extremely comfortable and area is in a good location 8min walk from fenway and an average 10 to 15min uber drive to everything you'd love to see in boston

Great location, walking distance to Fenway. Very pleasant experience, would highly recommend.

The property was excellent. ! But...................just a note............... They should pay a bit more attention to make sure everything works.......The refrigerator did not work and made some weird loud n,t ALL WAS GREAT !!!

Beautiful property and beautiful and clean room. The king size bed was comfortable as was the queen pull out sofa bed! Communication was via text and email. The only thing I would desire would be to have blackout curtains. Otherwise perfect!

Beautiful property and beautiful and clean room. The king size bed was comfortable as was the queen pull out sofa bed! Communication was via text and email. The only thing I would desire would be to have blackout curtains. Otherwise perfect!

We had an excellent stay, it was nice and clean. The location was amazing. The service had some slight hiccups with communication but overall very good and helpful when needed. It did get warm in the room at times because the AC couldn’t stay at a certain temperature consistently, but not to a point where it was uncomfortable. Would definitely recommend and would come back if we ever visit Boston again.

We had an excellent stay, it was nice and clean. The location was amazing. The service had some slight hiccups with communication but overall very good and helpful when needed. It did get warm in the room at times because the AC couldn’t stay at a certain temperature consistently, but not to a point where it was uncomfortable. Would definitely recommend and would come back if we ever visit Boston again.

Except for the lack of an elevator and a little mixup in the door codes, everything works for a comfortable stay

Except for the lack of an elevator and a little mixup in the door codes, everything works for a comfortable stay

In the end, we had a fine stay. The beds were comfortable, it was immaculately clean, and the location worked well for us. However, we have some serious concerns. The HVAC did not respond to the wall thermostat and it was stiflingly hot inside 90% of our stay. Most concerning is the door lock situation. Our original room did not lock at all! While we were moved to different room, it took quite a bit of back and forth to make it happen and not until late in the evening. Then I spent another 20 minutes at the front door in my PJs working out the code for the front door at street level. The customer service representative was helpful but this NEVER should have happened. Ensuring a secure door lock is perhaps one of the most important aspects of a hotel. Adding to the fact there is no way to secure room door from inside, I was never entirely comfortable during my stay

In the end, we had a fine stay. The beds were comfortable, it was immaculately clean, and the location worked well for us. However, we have some serious concerns. The HVAC did not respond to the wall thermostat and it was stiflingly hot inside 90% of our stay. Most concerning is the door lock situation. Our original room did not lock at all! While we were moved to different room, it took quite a bit of back and forth to make it happen and not until late in the evening. Then I spent another 20 minutes at the front door in my PJs working out the code for the front door at street level. The customer service representative was helpful but this NEVER should have happened. Ensuring a secure door lock is perhaps one of the most important aspects of a hotel. Adding to the fact there is no way to secure room door from inside, I was never entirely comfortable during my stay