Unfortunately, we ran into a situation with a sick child and had to make a last-minute change of plans. We were well aware that this was inside of the typical timeframe where adjustments to our stay could be made, but the experience we had made us feel undervalued and ignored. There was a complete failure by the host to respond to any form of communication, including multiple phone calls/messages, texts and emails. What if we had been on site, dealing with an issue in our room/unit? The total lack of response is completely unacceptable. In a customer focused industry, this was an extremely frustrating and disheartening experience.

Unfortunately, we ran into a situation with a sick child and had to make a last-minute change of plans. We were well aware that this was inside of the typical timeframe where adjustments to our stay could be made, but the experience we had made us feel undervalued and ignored. There was a complete failure by the host to respond to any form of communication, including multiple phone calls/messages, texts and emails. What if we had been on site, dealing with an issue in our room/unit? The total lack of response is completely unacceptable. In a customer focused industry, this was an extremely frustrating and disheartening experience.