Lovely hotel with comfy beds and even better staff! I mentioned to Christine at reception that I was bringing my mom for a staycation to make up for missing Mother’s Day with no intention other than to make conversation but she went above and beyond to make my mom feel special. She was so happy when she received a personalized card and dessert after we checked in. It was the so unexpected but so thoughtful and my mom couldn’t stop gushing about how nice the staff were from reception to concierge to all the staff on the Gold Floor. We will absolutely be back!

Our shower wasn’t working

Hello, Everyone! I would like to tell you about my case with Fairmont Hotel, today, my wife arrived at the hotel after 14 hours flight with 6 hours of delays to the hotel, and the Manager of that hotel, Mrs/Ms. Stacey Charlesworth did not allow my wife to stay in it, cos she did not provide a credit card to make the security deposit, However, the booking was totally paid. At the same time, we propose to make it by cash, cos non all the tourist holding the credit card. on what we got the answer, "If I allow that to make the security deposit by cash, this will discriminate other people's rights" - ok. I respect other people's rights, however, by this, they were discriminated against my choice as a human to have the option to pay the security deposit by cash or use my debit/credit cards! Moreover, the manager was extremely rude, while having a conversation with her and explaining all of these things, he hung my call down!!!

Hello, Everyone! I would like to tell you about my case with Fairmont Hotel, today, my wife arrived at the hotel after 14 hours flight with 6 hours of delays to the hotel, and the Manager of that hotel, Mrs/Ms. Stacey Charlesworth did not allow my wife to stay in it, cos she did not provide a credit card to make the security deposit, However, the booking was totally paid. At the same time, we propose to make it by cash, cos non all the tourist holding the credit card. on what we got the answer, "If I allow that to make the security deposit by cash, this will discriminate other people's rights" - ok. I respect other people's rights, however, by this, they were discriminated against my choice as a human to have the option to pay the security deposit by cash or use my debit/credit cards! Moreover, the manager was extremely rude, while having a conversation with her and explaining all of these things, he hung my call down!!!

Beautiful spot right downtown. Very handy to everything.

It was a bit confusing to find while using google maps

Good location

Staff at the front desk seemed unwilling to help us after a long trip.

We were could not sleep propery becauseIt is a fan noise for air con and heater. The bed is not good either.

I like how the elevator goes to the underground facilities. I like the bath robs, the big comfy beds and how friendly the door guys were. The city view was good, not great but good.

I didn't like how long it took to get my money back from the damage deposit, was hopin. Didn't like the inconvenience with the parking.

Location was great

Rooms smelled like everything was flooded, moldy smell… the actual mattresses have so many pee stains it’s disgusting. No microwave,