Staff were helpful and the room was comfortable.

The food was mediocre. The Jefferson Restaurant and Taproom has the best food on the property. Everything else is just so so and not worth the cost in my opinion.

The location of the property was beautiful and the springs were very nice.

I spent over 200 dollars per person on a massages and the spa facilities were not up to par. The steam room was not working and when we went out to the serenity gardens to soak and get a snack the snack bar that was advertised as open was not open and when I asked they said they were short staffed and could not keep it open. This is a holiday weekend kind you and they should have prepared for that. Poor management is to blame. We also waited an hour for our food at the restaurant which we had reservations for. Then during the middle of the night we had a water leak dripping on our heads and had to switch rooms. In the morning I called down to ask to speak to a manager about getting a refund for my room as I didn’t feel like after having to change rooms in the middle of the night was acceptable. I was told the manager would call me back. Didn’t happen. Then when I went down to give the valet my ticket to get my car there was nobody there and when I asked at the front desk they said to just go wait outside for someone. I also asked why the manager didn’t call me and the person at the desk said he was out and just returned and he would call me next on my cell phone. No call. Before I left the hotel I asked one more time about the phone call and she told me he would call. I never got a call so when I got home I called the customer service number for the hotel and the representative got the manager on the phone and he said he never got the message. Again poor management.

Spa area closed including indoor pool. Outdoor pool was oksy

Paid a lot of money for a one night stay to find hotel under refurbishment so a lot of areas closed. We were not told about this when booking.so a disappointment and the credit voucher reviewed could only be used on activities and not food or drink so a real waste for us. Very disappointed

Beautiful landscape settle in a valley

Wide open spaces beautiful views of greenery

Beautiful property. The welcome team of people from Valet to the desk, to the concierge, to the bellman were just great. Our cocktails and dinner were delicious and relaxing.

Unfortunately, the pool was not open on the day of our stay. We would have enjoyed that.

restaurant. building. spring and reg pool

Room 1103, was perfect, newly updraded and so relaxing, Main hall music is great. Jefferson dining was what we wanted we also went to the jefferson historic pools

Minor issue, was confusion on what dining areas were open and times, I know there is renovations, but this could have been an issue. We understand, renovations make for alot of changes, it will be better after that is complete

Hotel was very nice but was under construction. People for the most part were nice. The food was good at the one restaurant that was actually open.

We had no clue the entire hotel was under construction. We had a fantastic view of the port-a-johns. All but one of the restaurants was closed. That one was ok but service was a bit slow. The staff was ok. Most were nice but some at front desk and Martha’s were a little uppity. Don’t ask Martha’s for butter. They don’t have any. And it is a valet only property, but they don’t tell you that until you get there. Extra $30 a night. Also nothing for the door to tell housekeeping to skip you for the day. We were sleeping in and got woken up by them (not their fault). Next day woken up by trucks backing up. Maybe they had to use the bathroom (also not their fault). If we had known there was so much construction going on we would have waited to come to get the full experience. Now we won’t be back