The room was comfortable and the pool was great. The staff were super friendly !

The kitchen basics were there however it could have used a few extra things- like regular sized wine glasses, the bathroom fan was quite loud , would have liked a separate switch, just trivial things , nothing major.

Bed was comfortable. Full kitchen was good to have. Plenty of parking. Very clean.

All the appliances were noisy. Bathroom fan terribly noisy. Toilet ran at times. Fridge and air conditioner noisy. Very poor lighting. Considering how unoccupied the hotel was and how far in advance we booked, the view we had from our room was very poor. Also the lady checking us in couldn't make us feel less welcome.

The room, bed and location are excellent.

The A/C is too loud.

Close to golf course

No room service came. Asked for golf package when booked was not told about the $144 package posted in elevator

close to the hill, affordable

Our room didn’t have working wifi, and when I called the front desk to ask about it, the lady working the desk said “the wifi is working, it must be your room, bye” and hung up on me… she was very rude. If you advertise you have free wifi in rooms, you should be providing that service and apologetic if it’s not working.

One of our Group was injured. We got the room earlier without charged Extra . We got a wheelchair. Fantastic place with ski in and ski out Resort is small but admosphere is making up for it. Great. Thanks trickle creek team !!

Nothing

The king size bed. The easy access to the hill. The friendly staff. The underground parking. The water cooler was a nice touch. The outdoor pool and hot tub is bonus.

We were there four nights and we were given one t towel and dishcloth...please easy fix this. Also a small blender would be appreciated. The toilet nearly backed up...a plunger would save you a lot of money. The elevator needs upgrading and you need more suitcase carts.

good location

rooms are worn out, beds are not comfortable, place is dirty

The location was great. The staff was friendly and helpful. The access to the hill was perfect, especially if you have young children since the ski school is literally just outside the back door of the resort. The t-bar lift is also just outside the resort so it's a great location for families.

The room was very basic. It is most definitely an older resort that could use room updating. We've stayed in condo facilities at the Ski Hill before, and we'd not realized how much older this resort is compared to some of the others we've stayed at. There was nothing wrong with the room, it just was dated. We also had a problem with the fireplace. It wasn't working the first night of our stay, but when we phoned, they didn't have any maintenance personnel who could look at it until the next day. Also, one of the hot tubs was not functioning which meant the pool area was very crowded in the evenings. The facilities were clean, just not adequate with the one hot tub out of commission. One of the reasons you stay in a place like this is so you can be outside in the pools at night, so this was a definite negative to our stay. We still went down to the pool, but the first night we only lasted 15 minutes and headed back to the room. My kids are 12 and 17 so they aren't as inclined to just splash around in the pool, especially with so many younger kids swimming. The second night was a Sunday and there were far fewer people, so we went down and they had a great time. Also, and this is just a small thing, but when I arrived it was 3:45. We'd just driven 5 hours to get there, and were told our room wasn't ready yet. Check-in is at 4:00 p.m. so that seemed a little silly to me. By the time we finished the paperwork, magically the keys were on the desk, so we actually got them at 3:55. That just seemed like a silly thing to me. It must be policy to tell you that you can't have an early check-in. Also, because we were checking in on a Saturday and not a Sunday, we were told there were no lockers for our skis, so unfortunately we wouldn't be able to store them in the locker room. That was definitely inconvenient. I went down the next day and was able to get a locker since many people had checked out.

Location, pricing, overall value.

1 broken hotub and 1 very dirty hotub.

great service.

Excellent location, ski in ski out. Pool and hot tubs. Bar restaurant beneath. Helpful staff

Nothing

excellent location. Very functional and large size rooms. Great value. Staff very friendly and helpful

Nothing

location

lack of cleanliness in the room, pool etc

Location was perfect for skiing. The size of the room was great.

The door to my room didn't close properly, maintenance came to look at it and said it was fine but the latch stuck in when the door opened so the only way the door would stay closed is if you pulled the latch out with your fingers before you closed the door. No cleaning service, for more than $300 per night the room should be cleaned daily. At the very least fresh towels and garbage taken out.

The staff were absolutely amazing! The beds were very comfortable! Loved having a full kitchen with the necessities at hand.

It was too bad the one hot tub was not open because we had a large family occasion happening. Also, all of the sofa beds in each of our rooms were in dire need of new mattresses!

Amazing log structure pools and whirlpools are amazing! Great value friendly staff. Fireplace huge king bed with delicious coffee in the room!

Location

Needs renovation and maintenance

Pool and hot tubs are old but working.

I feel the hotel was off season and hardly anyone there. We were tucked into a corner over-looking pool and hot tubs. Preference would have been a view of the mountains. We drove from Victoria and had no kids. So two things that would have made the 3 day stay nicer. Otherwise it was ok. No elevator the first two days which was ok as we were only on the 2nd floor at the top of the stairs. My husband had his hand operated on 2 days before so I had a bit of luggage to bring up. No room cleaning cause of Covid still?

Location was great.

The elevator was not working and we were on the 4th floor. I would have expected a discounted rate.

location was really pretty.

pool wasn’t clean only one hot tub was kind of clean elevators were broken which was fine but they should have taken some off the price for inconvenience. the value just wasn’t there