The location was good for us.

no tea/coffee facilities in the room

Building was quite interesting

Walls seemed to be paper thin with a lot of noise transmission

Very clean and comfortable accommodation in an extremely convenient location just off the motorway. Breakfast was good with a variety of hot and cold food on offer. A great stop off when traveling to and from the Santander ferry for us, with the opportunity to hop into Salamanca. There was a very loud Christmas party on the ground floor when we arrived but we could hear absolutely nothing on the third floor and had an undisturbed night.

For our purposes (passing through) there was nothing to dislike. I couldn’t comment on suitability for a longer stay.

good location

on street parking

Good location for the Santander ferry, nice little town with restaurants..

staff friendly

restaurant no in hotel but 5 min walk away, which is ok if not pouring with rain

Convenient location with parking outside,close to vibrant town centre

Nothing, all good, breakfast was basic but included, generally happy

location just on edge of Reinosa centre

no restaurant on site as listed and confirmed by emails from property

the reception manager pulled out all the stops to get me a motorcycle helmet after the loss of mine 2 hours before I checked in. fantastic customer service.

Great location, friendly staff, good quality for the price. Wifi worked great in the lobby. Not so great on the first floor.

Lovely authentic Spanish hotel. Everything is first quality with solid oak doors, etc. The location was perfect for me because I was visiting the town of Reinosa which is well worth a visit. Reinosa still has many very good independent shops all within easy walking distance from Hotel San Roque. The hotel breakfast makes a good start to the day ahead. An extra kindness worth mentioning, for which I am very grateful, was that a member of staff served a visiting friend and me coffee in the restaurant out of normal hours! When I offered to pay he declined and did not charge! My room was professionally cleaned each day during my stay. The parking around the hotel and nearby is free. My room was very easy to access on the first floor via a lovely wide carpeted staircase. There is also a lift for those who prefer to go up in the lift.

You can hear noises from other rooms which is uncomfortable. The breakfast service can be improved because it’s hard to communicate with staff as they don’t speak any English.

very comfortable and clean with lovely staff. The breakfast was very basic but good value for money. The bed was huge and a great nights sleep. very central to buzzing little town with great cafes and restaurants.

Nothing

Limited choice ..

Reception was disappointing. The lady who spoke no English couldn't find our booking initially. Wifi was non existant to begin with and even after they tampered with the hub it was disappointing The noise from the room upstairs ( wooden floor?) was disturbinf

Excellent room, fresh, clean, comfortable bed, well presented, very pleasant, lovely bathroom. Location very good. Breakfast delightful. Loved. Totally recommend.

location breakfast was good and the man serving looked after us well

we were looking forward to eating at the hotel after long journey. Booking.com does not mention the restaurant is closed .. we would not have booked if we had known. we had to pay up front and had paid before we learned about restaurant otherwise we would have moved on to another hotel. internet poor

The staff were lovely and the hotel is in a beautiful traditional building.

The bathroom door didn't shut properly.

Very pleasant staff, good breakfast. Location is good, short walk to recommended restaurant. Family run hotel, all very pleasant and helpful. receptionist when booking in spoke very good English.

Hotel restaurant was closed

location, convenient to the Santander ferry port

couldn’t speak English. very creaky floorboards everywhere. water pipes noisy, we had to close the windows after midnight because drums were being played most of the night.

Location Breakfast Staff Views from the room.

The floorboards. The minute you set half a foot on them they creaked and especially late at night twas very loud. We felt we might wake up the next room. But other than that place was spotless and super views from room