Our room had a bug in it that could not be found. There was a tampon on the floor next to the couch. The pool was dirty & its surrounding area needed to be cleaned & weeded. Front desk African American gal was extremely rude both on the phone & in person. There were no luggage carts available to assist in getting our luggage to our room. Nor would anyone help us find one. It took us 5 trips to get all of our things up to our room as we stayed for 9 nights. “Matt” was suppose to get back to us with answers, never happened even after I called & left a message for him.

The Asst. Manager Matt was great. He personally handled anything problem I brought to him.

I was there for 9 days a d was room was cleaned 1 time and I had to ask for it. The breakfast was not really good. My room was missing most of the kitchen essentials and I had to ask for them. It was missing furniture as well that I had to ask for. Most of the staff were unknowable and/or unwilling to help.

Location

I was told if I wanted housekeeping to let them know and they will take care of it. I was there for 4 days and asked for new linens and towels. I was told they would be at the front desk for me to pick up. Later that day a staff member saw that I was not happy and said she would put me down for housekeeping. All I got was towels. Not what I would consider good service.

Pool area closed too early

Privacy

Needed updates

Convinence staff and breakfast

Nothing I can say

Nice spacious room

Staff was so rude and unwilling to work with us. We arrived early because we called the day prior to ask for early checkin and we were told we could get in by 11. We drove 8+ hours and arrived at 11 and were told we couldn't get in until 4. Staff was very rude and would not work with us nor did they offer any sort of compensation

The rooms are big and it's close to Riley's..

The room needed to be vacuumed and the pool and hot tub were down.

Breakfast was good.

Our room was very dirty. Had to ask for clean sheets for one of the beds. It was covered in hair. We put them on ourselves. Floor in room was filthy, especially bathroom & bed room. Garbage under bed. Open used coffee items ect.

location and cost were good. close to iu north. rooms had plenty in then and large rooms too

staff wasn’t friendly at all and had a roach in our room. mattress not very comfortable either.

The kitchen and size of the rooms are nice. we like having the cooktop. Breakfast was much better this time.

Dirty. Hallways were littered. Pool area was cold. The thermostat in our room was off when we arrived and there were dishes in the dishwasher.

Bad

Poor breakfast, ask 2 times for room service and did not get any service. The worst HVAC ever. Heat would get too hot, then blow cold air. Would not stay at set temperature. No vent or fan in the bathroom. Shower curtain would not keep water from the floor.

The manager on duty when we checked in was a really cool guy we talked about beer (I'm a bartender) the staff was helpfull and the pool/exercise facilities were great!! Everything was very clean and nine

I wish the breakfast had bacon but that's just knit picking the omlette things were great

The room was clean easily accessible. The amenities were well kept and useful. Tge breakfast was also good.

nothing

Nice hotel no issues but the pool was very cold

Pool was COLD