This is where we stay whenever we visit Madison. The staff is wonderful and breakfast is always a plus. They are currently undergoing renovations and were careful not to begin working until 8 am or later.

One staff member in the kitchen was a little rude.

Size of room

Picked for pool etc - all closed for renovation- should have specified that on description - paint peeling on ceiling of bathroom

Location

Pool and hot tub were closed.

It was in a great location! Everything is so close. Extremely clean. Super friendly staff.

Most people enjoy pillow soft beds and pillows. My sciatica doesn’t. Only a personal complaint and nothing against the hotel!

I liked that they had a room available until I was in the dirtiest hotel room I have ever been in.

The room was filthy enough that we even questioned whether the sheets had been used by previous guests without being washed in between which resulted in a very uneasy nights sleep. Checked in past 9pm, go to take a shower first thing and discover two large palm sized globs of hair plastered to the shower wall. Tired from driving 10 hours into the night until we got to the hotel, we don’t want to cause a fuss that late about an unclean shower, so we scrape previous guests hairballs off the shower with tissues and think we’re good. Get in the shower and there are more globs of other peoples hair all over the inside of the cloth shower curtain. Ok…so we just try not to touch it so we can shower and sleep. Should have contacted the front desk right away after all. Further use of the bathroom and room reveal filth left before our use…previous guests toothpaste spit along the sink backsplash, goop smeared across the mirror, other people’s hair on the floor, grape sized crumbs on the floor from previous occupant, and the ac never went below 73 degrees fahrenheit in the 12 hours we were in the room though we were assured by hotel staff the ac would go as low as 68. IF our room was cleaned at all, then the only cleaning that was done was the trash had been taken out and HOPEFULLY the sheets were changed. Sadly debatable but hey, at least the plastic bag of garbage was changed. Would rather have dealt with that instead of other peoples mounds of hair, spit, and old half eaten biscuit pieces under my bare feet. Number one filthiest hotel room I have ever checked into. Maybe they thought we wouldn’t notice since we checked in so late? We should have said something asap but we know how consistently crappy people treat customer service and hospitality workers these days that we didn’t want to make a fuss for the staff. Well guess it’s either that or toss and turn in a filthy hotel room all night all the while questioning whether you’re sleeping in someone else’s used sheets!

Super clean, nice hot shower snd the staff were helpful and attentive to our needs!

did not eat...too pricey

It was very clean and comfortable. There was one young girl that was friendly and helpful.

My husband went to the guest service to inquire about breakfast. The lady sitting at the computer never looked up and did not acknowledge him. Also, breakfast was Not included in the stay. After seeing what was available, $8.99 for food not requiring to be cooked and $10 for buffet, we decided not to eat breakfast there.