Staff were friendly and helpful.

I didn’t find a shampoo when I arrived and I haven’t had support to get it. I left a vest forget it there and I couldn’t find the way to get t back. My bed was just to covered, it wasn’t made it well.

I did not living in there those days why do you charge me

I was living there 28 29 of Oct, why di you charge me one more time? the food is awful and expensive

nice and clean

it was good! lounge and restaurant

no free breakfast provided,doesn’t have a pool,room isn’t spacious

We stayed twice in three weeks. Nice view of the lake which we requested. First stay was better with more amenities that worked. Location great.

Second stay, the hair dryer did not work properly, there is no bath mat, there was no safe in the room , no bathroom sink drain stopper, the WORST thick pillows (very uncomfortable) and the electrical bar to charge items was dead. I gave the front desk a list and none were repaired or fixed by the time we left. . The attitude was not encouraging. Our first morning buffet was inadequate. All the serving dishes were cold and empty. I had to ask the waitress to replenish the dishes so we could eat. The second time we ordered off the menu and it was quite good and hot (tho the fruit was old). We had the same waitress twice and she was very nice and efficient. We had a baggage problem with Air Canada . Certainly not the hotel's fault but as I was checking out and returning 12 days later , I had zero confidence that the staff would be on top of my baggage issue (if delivered to the hotel while we were canoeing). I asked when I returned and there was no message in my record even tho I had left them a detailed note. No one seemed to care much and I was just passed along with a non specific response. SO, you asked - this was our experience. The room needed repair .

Friendly staff; late check-in / check-out

One of two elevators was marked out of service, the second one broke down at check out. Guests had to figure out what happened and then haul their luggage via stairs (me from 5th floor). Posting signs by elevator call buttons on each floor, notifying guests of the outage, would have been appreciated.

Location was perfect. Airport shuttle was convenient

There was a lot of bird poo on the window.