Very cozy and everyone made my stay very comfortable and it felt like home. It was close to so many restaurants and retail and most especially the Stanford campus. Pleasant neighborhood and safe to walk around

None, everything was great

The breakfasts were fantastic! The room had a balcony with a table and chairs overlooking the courtyard. I sat out there and ate my breakfast. The room itself was stunningly beautiful and meticulously maintained with maid service every day. One of the best hotels I’ve ever stayed in. Shops and restaurants within walking distance.

The room prices.

There are many things to like about El Prado — our beautiful and spacious room, the terrific location just off the older downtown area with several restaurants and shops that is easily walkable. My favourite though was the lovely bar on the second floor where we went to share a great charcuterie board and two delicious cocktails when we arrived at 9pm feeling peckish after a long flight from Montreal. The bar is cosy with several comfortable upholstered armchairs and couches set up in sitting areas for a tête-a-tête for two or for small groups; just the perfect spot for relaxed drinks after work or to welcome two tired travellers.

This is a charming small hotel that was less expensive and much nicer than the Sheraton that hosted the conference I was attending.

Nothing. I might have said the need to use room service for breakfast, but there was no special room service addon (only a tip built in). So even here I won't complain.

This class of hotel should have a breakfast option aside from room service. There are a lot of venues nearby but on premise for this level would have been nice

High end hotel, very clean, nice place. Staff great and in a great location near downtown resturants and shops. Very comfortable bed!

All good, nothing to complain about.

excellent location near restaurants and shops on university avenue. hotel staff friendly and professional. greeted all times politely. hotel room is outstanding. luxury and beautiful. very comfortable stay and worth the money spent!

breakfast is not included in the hotel rate.

Early morning coffee available in lobby of each floor. Super comfy beds. Very tasty and healthy room service.

No smart TV! The hub of tech in Palo Alto should have streaming on their TVs!! We had to huddle around my laptop to stream HBO and Netflix.