Friendly staff clean

No kettle to make tea

I loved the Cabana. Fun just to sit & have a drink and snack.

We just wanted a quick cup of coffee & pastry but there wasn’t a small spot to sit and do that without going into dinning room.

Location and scenery. The marina is very relaxing

The restaurant. Very limited on selections and vegetables were not included on the menu.

Closeness

No vending machines for snacks

Nothing to like

Bad service, hiding fee, no clean, bad smell on the hallway

I like the renovations.

The staff excuse for not helping my wife out was that they didn’t know English and they walked away both at the restaurant and the hotel maid staff. I asked for room service (per request option) on our 2nd day and one of the staff said they couldn’t speak English in Spanish. Thankfully I knew Spanish so I proceeded to re ask my request in Spanish and they almost looked mad that I knew Spanish and it made it seem like it was burden to get someone to replace towels. I called the front desk down at the lobby and they gave me the worst time hacks on when I can get someone to our room to replace towels. And it never happened until later in the evening when I’m trying to shower, I gave up entirely. Pretty location but they need to change the staff and perhaps maybe have a translator for the workers that only speak Spanish. We left one day early because my wife couldn’t take how dirty our hotel room was. Mind you we have a toddler. Clearly it’s not an issue for me to speak in Spanish but if my wife doesn’t know Spanish then who will help her. We paid almost $1000 for 3 nights. Overnight parking is ridiculous, $50 a night…. I only stayed at that hotel because I was participating in the Americas Finest Half marathon. This whole was definitely an experience, thankfully it wasn’t my birthday weekend or something.

Nothing

There was construction going on in the lobby area. The entire hotel was so hot. The AC in the room was not working, it was not cooling off in there. The front desk was not answering the phone when trying to report this issue. The elevators were not working, it was taking 10 minutes to go up and down the elevator.

Room was Gr8 facility was spotless. Gym 24hr available was a good feature. Pool is spectacular.

Room slightly high priced IMO, then again its probably the location. parking cost outragious & parking spaces inadequate for the crowd here the wknd I was there, IMO the tourism fees off the wall! Room not ready till 4pm, needs improvement, no early ck in w booking.com. booking reservation confirmation num. Does not cross deck to Sheraton system, come on really fix that! NO IN ROOM MICROWAVE??? come on really? Need higher density pillows, way too soft gave me a neck ache.

location fabulous. restaurant great but quite costly.

restaurant needs more vegan options.

El interior de la habitación estaba bien.

La habitación estaba bien adentro, pero en un ala totalmente apartada del hotel, y los pasillos al aire libre. Para tener acceso a los servicios básicos como Restaurant, se debe caminar unos 500 mts por el estacionamiento, sin camino techado. Si el clima es frío, tampoco es agradable por los pasillos abiertos. Vista al sector de la Marina parcial , pero está ubicado al lado del aeropuerto y esa es su principal Vista. No hay opciones de restaurantes ni supermercados de fácil acceso. El baño tiene una ducha un poco pequeña.

The Sheraton Harbor & Marina was absolutely beautiful. They upgraded my room for free with a beautiful water-front view. The offered me free parking which was a bonus! The restaurant/bar is fantastic!! I enjoyed spending time outside walking around the harbor which was beautiful with the palm trees and the yachts. The pool is very nice too which is very close to the ocean and harbor making a nice view. I will definitely go back!

Beautifully upgraded good location

Beautiful property. Nice atmosphere with very helpful staff.

Outside check in desk should've been manned to assist with the long lines.

The room we stayed in was very clean, Balcony and view was beautiful

House keeping threw away our note to request more pillows just because she "doesn't speak English" instead of accommodating to our needs.. Could have handed the note to someone who spoke English instead of just completing ignoring.. Hours later.. we received the pillows after a few phones calls to the front desk

The rooms were clean and comfortable

The staff was not helpful at all, when they gave me the room I asked where it was they told me that the second floor when I looked for it I did not find it I asked again and after half an hour of waiting they told me that it was in another building they told me to wait outside for the bus to transfer me to the other building, All the staff was not helpful at all it has to improve until the supervisor has to improve how to treat the tourist they were not helpful to me.

Clean, updated, view, shuttle to the airport, excellent staff, elevators with no issues, everything working, no overpowering smells, deli in between the two buildings, in room coffee, no noise issues from other guest’s rooms. Shuttle driver did not ask which tower we reserved. Dropped off at the wrong tower and the desk personnel accommodated us in the updated tower. That’s good management when the staff is allowed to make decisions as this. Way too many companies put the staff in the middle of the upset customer and the self important manager.

With the exception of the deli down the street, food prices are exorbitant. It wouldn’t be so bad when you have a rental car but the nightly parking fee is also exorbitant. It’s like they’ve got you hemmed in so you must pay. Then there is no thought of even having a simple muffin available for breakfast. Oh come on. That to me is pathetic.

The room was a great location overlooking the marina. We loved the balcony.

The toilet leaked and the bathroom floor was wet and icky. The AC made a high shrill sound so we had to turn it off.

It was nice that we could keep the room cold at night and the lobby smells good. That's about it.

This is a VERY dated hotel, with low popcorn ceilings in the halls and rooms. The wifi is horrible - it comes in and out. The bathroom products will have you smelling like a man - not sure why they don't have a more neutral scent. The toilet seat didn't fit the toilet properly and slid around, plus it had a patch where it had been damaged. Dirty fan doesn't work in the bathroom so we have to blow dry the mirror to see anything after a shower. Some nasty black spots on bathroom wall and bad patch job on the wall. Stains on the carpets - gross. Broken equipment in the gym. We have a coffee maker in the room but no coffee pot with it! Something broken off in the elevator and exposed wires. The ice machine on the floor didn't work, so we had stop to buy ice each day when we went to the beach. We ended up with a room in the tower which is a 5-10 min walk from the main hotel. There is one restaurant in this building and one in the other and absolutely NOTHING in walking distance. Not sure why we are charged $50 per night to park as we are out here in the boonies, other than it's the only option so they have a monopoly on it. Our first afternoon in the room after a day at the beach, we opened the slider to our very tiny balcony for some air, and instead got the constant racket of helicopters. Keep in mind we paid extra for a water view - and are looking across water at the navy base. This hotel is smack in the middle between the airport and the naval base. My bad for just seeing that it was on the water and not looking at what was around us. It makes sense now why we saw large groups of pilots in the lobby - its a great place to stay for 1 night only if you are a male pilot! Families - there is nothing nearby to do - this is not a family friendly resort, even if they charge you a "resort fee." We will never be back. 3 weekday nights cost us just under $1115 with all the fees, taxes, and parking! This is a $200 a night hotel at best.

It was a beautiful view with a great location.

I didn’t like how my room have a microwave… I had to walk down the hall to use one that everyone else uses. Also, I had to park in the additional parking because of some construction that’s going on there at the hotel. Was disappointed that I couldn’t park closer even though there were spots there and has been partitioned off. Leslie couldn’t get out of the parking because I had checked out before walking to my car and no longer had my room key.

Rooms were nice and clean

Hotel located away from other things, view of the bay is over a parking lot, hotel seemed like it was all conference rooms hallways everywhere, walk ways to the marina wasn’t really nice, called for house cleaning, which didn’t show up, tub leaked, only could take a shower.

Fuimos unos días antes del congreso que teníamos con unos compañeros de trabajo y compartimos habitación. Hay un mini super abajo donde puedes comprarte algo para desayunar. Para trasladarte al centro necesitas coche, taxi o andar 30 minutos, caminata muy agradable.

Bel emplacement sur la marina

location & pool but they don’t even offer dressing gowns and you are forced to walk through the lobby to get to the pool

Diabolical Service - wait in line - one hour to check in One hour for restaurant service - food always cold One hour to line up for management but always unavailable Outrageous prices for food that appears to be purchased from restaurant depot Instead of relaxing weekend super stress full You loose so much time waiting Management in meeting while staff sinking “ sorry no staff” is the excuse I continuously listened to Pay more and look after your staff maybe they will stay. It this is how Sheraton treats is customers I can only imagine how staff are treated. Discount the price until you are staffed

The location and view

Pool and hot tub were closed under construction. Lots of construction inside and throughout the property. Parking is $49 a night

The room space, facilities, staff response rates, and the airport free shuttle. I also like the comfortable furniture and the balcony with the Marina view.

The restaurants has no vegetarian meals options. This was very disappointing at this day and age. So I ordered a salad and it wasn’t enough for dinner meal.

I liked the overall experience from when I checked in to checking out.

I did not like that it was only one restaurant option besides the cafe

Loved the location, view and comfortable bed.

Lighting in the room and bathroom was so dim we couldn’t see to shave or put on makeup. Not enough mirrors. Food prices were outrageously high.

Close to the airport was nice.

Price and quality of dinner in the restaurant was disappointing. Shuttle methodology is inefficient.

The facility was nice enough, though I arrived at 9:30 pm, and left at 6:30am and was still charged the extra $26 For activities. The shuttle was convenient, and the one employee I met was pleasant and efficient.

My room was in the basement and my view was the edge of a sidewalk, a hill, and the maintenance door. Hardly a view at all. Big disappointment. In your ads you sold your view, and I didn't have one.