Staff were fantastic. Facilities were great - pool and hot tub - also kitchen in the suite was very useful

There didn’t seem to be a bar or restaurant that was accessible without a reservation.

Super attentive staff Very welcoming from start to finish Valet was always prompt and friendly Extremely quiet and calm loved coming back to this hotel after a busy day out Poolside drinks and snacks were great ! Portion sizes of ice cream from restaurant were enormous! Pool was very nicely heated and warm even on windier days Room service was delicious and great portion sizes This was definitely a splurge for my family but such an awesome experience I would do it again in a heartbeat!

The location, the staff, the amenities, and the breakfast was all fantastic. Really lovely and beautiful hotel experience - I would definitely recommend and I’d come back here again for sure!

The water in the bathroom takes ages to heat up so if that could be looked at for next time I come back to stay that would be great. this is the only con I have for my stay at the Beverly Hills plaza hotel and spa. the water in the shower and the bathroom sink took a good 5+ minutes to heat up and when you’re in a rush to shower and get ready it’s not ideal.

Great rooms and friendly staff.

Hot tub wasn’t hot.

THE ROOM WAS CLEAN…. AWKWARD ARRANGEMENT FOR WATCH TV

THE ROOM HAD NO MIRROR FOR MY WIFE OTHER THAN IN THE BATHROOM. THE BATHROOM HAD NO TOWEL RACKS OR HOOKS OR COSMETIC MIRROR……WHICH FOR THE PRICE OF THE ROOM WAS A DISAPPOINTMENT.

the manager and front desk service, perfect

nothing

location and good customer service

1- upper level Jacuzzi was dirty and jet did not work. 2- Room’s heating system did not work. 3- we checkout at 11:00 am and asked front desk to hold on our carryon until 3:00 pm, but lady who worked in the front told us they cannot keep our carryons and she said they will keep it this time because our room’s heating system had problem she will do the exception. all hotels that I been until now, they keep customer’s luggages for few hours.

Location was great. Size of the suite was good.

The room smelled like a disgusting chemical when we arrived and every time the room was cleaned. The lights and the water went out during our stay.

Cozy for sure.

The word spa should be something else. Plastic surgery and whatever else they provide wasn't a spa at all.

beautiful with lots of nice details, and great location

clean but there was an obvious candy wrapper when I opened the closet. Wish the sofa was larger to actually lay on while watching TV.

Location is good for Beverly Hills and area is quite safe. Staff were pleasant and room was as per pictures

Walls are very thin. Could hear every word the occupants next door were saying. There was also a water pump or something similar above the room and it went off every time there was a need for water somewhere on the property. Parking is either valet or self parking but the price is the same. Wifi wasn't strong enough for a basic WiFi call over Teams even with no video - had to switch to mobile data

E Don Give the invoice to the client that Request

they wouldn’t print a receipt for me, and screamed at me when I Requested it. terrible staff

Location

Heater

Phenomenal customer service and care. Staff went above and beyond to provide seamless service.