I just absolutely love this resort. It's my second time staying, and I'm never disappointed. There are plenty of amenities and lots to do for all ages.

Prices are a little higher, kind of wish they would offer an all-inclusive package if parties are interested in an additional cost. There was also only one elevator, which had long wait times and lines. I didn't see any pots and pans for cooking, even though we had a full kitchen.

Location

Bugs in the room. The bed appeared old and mattresses were uncomfortable. The bedding had some stains and tears.

Great location. Right on the beach.

2 elevators wetter out our entire stay which left one working elevator to our 7tn floor room. They have been out for weeks which I think is unacceptable for a room that is $550 a night. Rooms are a little dated, especially bathroom. Food was good but drink and good service was slow. Room was not ready til 5pm, an hour late.

Great entertainment for kids & oceanfront location

Price for resort & amenities too steep for older hotel rooms that need updating

Service could have been better from the front desk to room service. Not helpful, ask for shower gel to take a shower because the container was empty when we got to the room.still waiting for it. Sad no one wanted to help, we had to used shampoo to shower.

The amenities were nice and location was great. However, they say the amenities are "included" but they aren't as the charge you a fee for them.

The girl who checked me in didn't tell us that we had to reserve cabanas or how to do it so they were full the first day. She also almost forgot the two additional parking passes I bought. Our room was not finished being cleaned when we walked in. It was a mess and there was hair all over the bathroom. The concierge, Shelly, was incredibly helpful and accommodating. The fun was closed so we were told to walk you their sister property which wasn't open. We spoke to the manager about these things and he said he'd call and comp lunch. At 2:30 we finally went back you the front bc there was no call. We were told the person we spoke to wasn't the manager and couldn't promise that. So when we were brought another manager we asked to confirm her role. She said "I'm offended" that we asked that. The manager, Allie, was incredibly rude to start with treat statement. They put a $1000 incidentals hold on my card, charged a ton of extra taxes that booking.com didn't disclose. When I asked the lady at check out when that would come off, she told me it's pending so we had to explain pending can be charged or removed. It was an ideal to get my statement and she was rude as well. It's a shame bc the property has so much potential but the staff was so mean and disappointing aside from Shelly. I'm local to the area and won't ever stay here again. I also checked around with friends in the area and everyone seems to have had a similar experience. Might as well stay elsewhere for the price. The picture was the dirty room we walked into.

I love that this was resort style if you did not want to leave the property you didn’t have to

the old thing that was strange was a dresser in our room being held up by wash clothes.

Breakfast was good but overly expensive and limited in choices. Room service was not available which was very disappointing as i enjoy breakfast in my room. However, the location was excellent.

The room needed to be updated. The beds were too soft, you sunk into the mattress. The kitchette was very old and shoddy. The mini fridge was all scratched up. The closet door was broken and was a struggle to open and close. The carpet had seen better days. The table and chairs did not work together, the chairs were too low so that the table was level with your chest. You could not eat at the table.