The seaport location was ideal…walking distance to harbor, restaurants and shops, and a short drive from airport.

Good position

Front desk staff underwhelming and too few on duty. Long queues and 3 attempts for simple transactions

The property was very nice. It had a good location.

The parking was very expensive

We thoroughly enjoyed the breakfast buffet. The good was great and staff very friendly. It really made our visit enjoyable and ready to go out and see the city.

The only complaint was that the bath towels were stored on very high shelves in the bathroom. Very difficult for short people. I just brought them down under the sink.

The room was spacious and the bed was very comfortable, check in was friendly and quick. They had a Starbucks and a restaurant on site , the restaurant service was very good! It was also walking distance to other restaurants.

Locations. Facilities

Nothing

Great location and good base for exploring Boston

Little bit pricey

Location and the staff were friendly and helpful

Needs a redo

Breakfast was great !

More stations open at concierge

Property was nice and clean and staff was very nice and friendly.

It was near places we wanted to visit.

We loved the water bottle refill stations. We go everywhere with our reusable water bottles and really appreciated that you offered that service. The kids loved the pool and I used the gym. Both were clean well appointed. I also really appreciated that we could plug our car in, in the parking garage. Huge bonus for us!

The only problem we had during our stay was getting to the waterfront district with our stroller. We kept running into stairs. We would have loved a walking map of the area to know the best way to get into that part of the city.

Staff and amenities were excellent

It’s was so expensive during the weekend then the price had dropped immensely afterwards.

The rooms were clean and the lobby was lovely.

The location because it felt off the beaten path but it wasn’t.

Perfectly located near shopping, dining and sight seeing.

Nowhere to get snacks, sundries after the lobby store closes.

Location to conference center with walking bridge connecting to it not having to go outside in some really cold Boston temps that weekend. Restaurant on site. Breakfast offered.

Check in at 3pm NO PARKING available in lot or valet, & room was not ready until 4:45pm. On top of a long day & freezing temps in Boston (13degrees) this was very very disappointing. They recommend parking in an additional lot off site 4-5 blocks away. Remembering it’s 13 degrees outside this was a hard NO. We parked at the Omni across the street & paid an additional $30 on top of Westin price for the night. Our room came with breakfast but we didn’t get the coupons at check in which caused issues at checkout because we got charged for breakfast. Thankfully I noticed & was treated very well by staff member who took care of issue at checkout. I believe her name was Victoria. The room was comfortable & clean & hallway was quiet. However the drinking glasses in the bathroom were dirty!! There were also very long delays for the elevator due to crowds. Which in turn became some rides over capacity with guests squeezing in. We requested extra pillow & blanket & they arrived at room in about 10 min. 👍 great service there! Breakfast was great! Restaurant staff were courteous & efficient. We also ate at MJ O’ Connor restaurant & it was great. Overall ok stay. It was very very busy due to NIKE FEST volleyball tournament at conference center & you expect some delays with that in mind. However telling an overnight guest no parking, was unacceptable. I just timed it wrong I guess because few hours later I saw parking again. & again first thingSunday morning. Also not having room ready closer 5pm was not ok.

Gym, pool and shower were all amazing

To who this may concern, I write this email to express my underwhelming experience at the Westin Boston waterfront. I preface by sharing that the Westin has been a integral part of my family's history. My father, Abilio Bacai worked at the Westin in Copley for over 20 years with the Banquet team and I grow up with the hotel brand for most of my life. So it was a pleasure to book a room to celebrate my partner and pay tribute to my father's past as he is no longer here. Unfortunately, what we were met with was anything but hospitality. When we first arrived to our room 830, we were greeted with a filthy mirror as well as eaten food in the fridge. Once I expressed this to the manager, they relocated us to room 1234. We were once again met with cocktail glasses on the floor with liquid right outside of our door! (Ive enclosed pictures of what ive described in the attachments) I realize that the cocktail glasses was not necessarily the hotels fault and I returned the dolly with the glasses to the lobby. There, I was met by the rudest gentleman who questioned "did you find those glasses on the dolly when you used it?" How rude. That will be my last time there and simply amending two drinks at the bar and the parking is hardly going to fix anything. Finally, the hotel LOCKED us out of the room for a payment issue which a phone call to me directly could have fixed. It's fair to say there is a lot to address. I will hesitate before rooming at a Westin hotel again and most definitely would now recommend your establishment to any of my peers or through Google where I am a local guide for. No one deserves that treatment I experienced. Regards, Ivan Bacai

It was clean

Hard to get any food restaurants closed almost all the time and the bars opened late afternoon very weird hours hard to get food

Kényelmes ágy, finom reggeli, rendkívül segítőkész személyzet. Jól felszerelt edző terem. Tömegközlekedéssel is kényelmesen elérhető.

A komód fiókjai maguktól kinyílnak. A vízforraló tartálya hiányzott. A jakuzzi használata után közvetlenül fájdalmas kiütések keletkeztek a bőrömön.

Service was wonderful!

Staff was awesome, friendly, and professional. The room was clean, and the view was awesome. The only complaint was the water temperature, which took a while to get hot in both the sink and bath. In spite of that, I would definitely stay there again, and it had a Starbucks, a breakfast restaurant, and a delicious restaurant in the lobby. How awesome and convenient is that. The added bonus was seeing the crew of the United Emirates flight. I absolutely love seeing them. It was so beautiful that it made my night. Just a lovely stay, I wish,it was longer, but,. We will be returning and will recommend it..

The water is taking a long time, 20-25 minutes, to get hot. Also the parking. The valets were amazing and hardworking. However, the available parking space was not enough.

Breakfast was very good, many options to choose from.

The safe in our room would not work, and the electrical outlet in the bathroom didn’t work. I reported these issues upon check out. Neither really affected the quality of our stay.

kind staff and good breakfast really it is very good stay

no complimentary in path room like 5 star hotels no water inside rooms

It was beautiful hotel.

It was very expensive and a little away from things so always a walk

Location to cruise ship

Price

evething was good

The emergency alarm was ringing at nigth and the rooms were evacuated at two oclock at mornig. They were false alarms. ?

Sehr gute Lage und super Service

The hotel was clean, close to the airport, the room was big.

They charged us with a fee- 30$ to each person when you're more than 2 people! (When we ordered in booking a room for 4). Also they just charged my deposit card without telling me.

Not applicable

Parking was expensive.

Different bring toothbrush and slippers but they were happy to provide. Starbucks and shops on the first floor. Check in time was in the afternoon but they were able to accommodate and checked us in by 10am. fantastic service

Nothing. Everything was great

Good accommodations, beds were comfortable, the included buffet breakfast was delicious and staff were lovely.

I was disappointed with the Peloton bikes in the gym. Was very excited about this feature however only one of the bikes was in operational shape.