Horrible cheap breakfast at ihop

The agent at the hotel has no idea she charged 70$ more then what booking charges which was 507$ Horrible never again

Great location

Clean

No water to shower in the morning of checkout, because of a Watermain problem to be repaired. No hot water the night before to shower, because everyone was showering, because of the no water the next day No compensation from hotel for the inconvenience.  Corporations need to make their profit margin. .

The bathroom was very clean and the bed was comfortable and they had a refrigerator in the room

The ihop attached to the hotel states 24 hours which isn’t accurate.

The staff was amazing!!

A lot of the parking was blocked off so you have to search for a parking space. The location was kinda weird in my opinion but super close to the highway!

Location is Ok

Was a Basic breakfast in Ihop with no option to choose what we want

The staff was very accommodating. Great customer service was provided especially upon check in.

The free breakfast through IHOP is a good idea. Send like it could flow a little better. Limited free food options offered and not all were available.

Clean, convenient, easy parking.

Area is a bit sketch after nightfall. Morning desk staff were not helpful. Afternoon staff was excellent.

i love the TV, style of room .

Didn’t come clean every day until day of our check out, began to see roaches (three). I know IHOP is third party but the staff was a bit rude.

Very poor breakfast

More security. The area is a homeless

The front desk team was amazing at check in. The facility was spotless and ever so courteous and helpful in any request I had.

Having to leave

The room was quiet

Staff is rude and does not listen. I was charged twice. I prepaid for my room before getting to the hotel and then charged again when I got there. The front desk woman, at check-in, was rude when I tried to show her my phone so she can see I prepaid through booking.com. She did not care and said she still had to charge me but if I was charged twice, they'd take care of it. When checking out, I brought up the issue again and was told it's just a temporary hold and will drop off. It did not, I was charged again. Well, guess what! Between the hotel and booking.com, they are playing the blame game and each say the other is responsible for refunding me. The hotel says Booking has to give them a card number to charge and Booking says the hotel didn't charge their virtual card. It should not be this hard to get a refund of an overpayment. The hotel should have parameters in place to confirm the prepaid guest's reservations and NOT charge them a second time. Like, I don't know, maybe picking up the phone and calling to get the info you need instead of being rude and lazy and charging your guests a second time. It inconveniences the customer on the back end and honestly, with how rude the staff was, I will never stay here again. Not to mention the elevators reek of Marijuana... strong PASS next time.

great location

the kids that they had there. The kids were going around knocking on people doors and then running.

It was reasonably priced with parking and breakfast included.

It was clean

We had no hot water. When I told the worker… they stated “I’m sorry to hear that we hope your day gets better.” not once but 3 times