location

no extra towels , no extra blankets ..one child had to use a mattress cover to keep warm

Good and good

Three oclock or later check in

was in a great location with everything needed near by.

had no hot water in our room for a shower this morning!!!!

Average room, friendly staff and good breakfast.

Pool and hot tub not available because ceiling fell in. Elevator broke down. Long dark hair on bathroom floor and towels. Tissue paper stuffed in the hole of the bathroom sink. No hair dryer.

The price

The bed, and not having a chair or couch to sit on

beds were clean and comfortable

Just about everything. When I arrived, they did not have my reservation for 2 rooms. I had to argue with the desk clerk and show her my confirmation email from you to get my rooms at the negotiated price….they wanted to charge me an exorbitant walk in rate. This property is under renovation or so they said. My room had no telephone, no hair dryer, no iron. The indoor swimming pool was closed due to malfunction or repair (this was a main reason for picking this property). The desk clerk at check in was obstinate and not helpful. Today’s clerk at check out was better. I request a refund or dramatic price reduction for this miserable experience and will be counting Chase Sapphire Customer Service about this tomorrow.

Location

Nothing

The service was excellent, very clean.

All was excellent,