we enjoy the hotel and staff

our room, water took long time to heat up. we can hear people above us. the faucet was broken.

Great building with lots of amenities and charming rustic features. Staff were very friendly and accommodating. When open, the restaurant serves great food. Also a good location for exploring the Berkshire area.

Just a personal note, the AC unit was a bit noisy during the night, but that won't be an issue for everyone.

The historic value the Inn has to Stockbridge itself was evident and impressive. I enjoyed learning about the Inn while there and seeing the framed art pieces, antique mirrors, and furniture. I am fond of Norman Rockwell’s drawings and was delighted to see so much of his work. The antiques were a variety of whimsy and treasured pieces, making exploring the Inn as you stroll to your room quite enjoyable. If you go, before you pack, know that they are serious about keeping the heated outdoor pool open even in the cold weather and that they provide bathrobes.

Not sure what type of elegance I was expecting, but I would say there was more character than luxury. I consider the Inn more whimsy than luxury. I was slightly hesitant to experiment with the buttons on the wall, but they were light switches. I was unfamiliar with the technology, but quick to adapt.

historic, right in the center of town

We didn’t know there were cats that wandered the building and unfortunately one of us is allergic, so we had to avoid the common spaces so her allergic reaction wouldn’t get worse. This was disappointing since the common spaces looked so cozy and beautiful.

Loved the oldie world atmosphere with beautiful antiques and comfortable rooms. Staff were all friendly, professional and helpful.

Bar closing at 9pm although this seems to be a USA problem. As it's such an old building the ensure was rather dated.

location, fireplace, historic, customer service

rooms & restaurant too expensive

We loved the room overall! The beds and pillows are good quality and quite comfortable, the best I have ever slept on in a hotel/inn. Everything about the bathroom was great - the hand-held sprayer as well as the overhead shower head, the deep tub with a shelf, the magnifying mirror, especially the heated floors! We appreciated the old style hooks that were sturdy and fixed to wooden boards instead of just sheet rock. Liked the big bottles of shampoo, conditioner & lotion that were actually usable. The common area was very nice and the kitchen area was well stocked.

Parking spaces at Maple Glen need to be marked because some residents park taking 2 spaces, leaving the last to come in at the end of the day with no place to park. Not sure how to rectify the issue of the traffic in front of Maple Glen, however the work traffic was a problem in the early mornings. It was dark when we checked in the first evening and the lobby was full of people so neither of us saw the sign about the breakfast prices until we checked out. When the man checked us in he told us the time frame breakfast was served. We have each stayed at many hotels & inns for years. Whenever we are told the time frame breakfast is served it is because breakfast is included in the room price. We were surprised the next morning when the waitress asked if we wanted to pay or charge our breakfast to our room, especially when we learned it was $22 per person. Needless to say we did not have breakfast at the inn again. Please draw attention to the sign about the cost of breakfast when checking in to avoid this.

no cleaning of room, no bed made, no service if bar not open. ie tea coffee. despite all this zero reduction in price offered.

Too far from dining room

Location

Room was not up to the standards of places we have stayed. Poor value for the money paid.

It looked good and authentically old. There were interesting pictures and old notices to look at. The room was pretty. The staff were helpful. The pool was good. The food was great.

It really needed some love and investment. The carpets were worn and stained in places. The antique bath and sink were interesting but very stained. A deep clean would be good. Above all I felt it was overpriced, especially as there was no tea or coffee facility in the room.

I know the hotel. Food was excellent as was the service and we got complimentary bottle of good wine for our anniversary

I didn't find anything to cause distress

Historical 'olde worlde' vibe was great. Loved the veranda rockers! Main restaurant food was really nice.

Staff in the main restaurant not at all welcoming. Miserable you might say...

location and historic interior and exterior

first night heating system was out of control. no one could help that night; was a miserable night. next day they replaced apparently some parts in one of the 3 heating systems in the hotel.

authentic comfortable room. Maple Glen building had nice downstairs living/dining area for a personal wine and cheese/bread evening

food was good, bed comfortable, but too high to get into easily. We are older.

Way over priced,