I was stranded at the airport with my 12 year old. All the hotels in immediate Dallas area were booked for wrestle mania. I was pleasantly surprised when we arrived and the customer service at checkin was great. Very friendly staff.

Location and beautiful rooms.

location

restaurant not open all the time

We liked the room and the hotel is very nice.

no regular housekeeping is not okay since we are paying a reasonable rate. Please bring back housekeeping- without having to ask for it.

The breakfast was overpriced, $25 for 2 eggs, 3 slices of bacon & white toast. There was no room service, no vending machines, poor selection of meals provided in the bar as the restaurant was closed. Parking is extra and for $250/night + taxes & fees, the hotel was very disappointing. Internet is also a paid service on top of the overinflated price of the hotel.

Everything could have been better. The price is extraordinary for what is offered. I have stayed in less expensive hotels with better service & amenities. I will never stay there again.

Need foam mattress old cotton mattresses make me sweat. Wouldn’t stay here next time couldnt get foam mattress

Mattress

It was very convenient for our evening. the property and room were both lovely. Cleo and Savannah were both personable and very professional.

lobby was pretty

never got a room. They could not give us a time that our room would be available and since we had dinner reservations and two children that needed to get some sleep we stayed at a different hotel.

How the rooms were so clean and how the staff was so friendly and courteous. The rooms and hallways was very quite as well. I did not hear my neighbors arguing or kids crying. It was very peaceful. My boys loved it as well.

There was nothing that I didn't like

Facilities were great. Elevators fast. Gym equipment worked.

Lounge service was terrible, understaffed, slow, forgot orders, drinks sat till melted before served. Server tried and was nice. We stayed 4 nights too. There was a $253 charge on first day that front desk could not see or explain. Then night shift said it could be incidentals and would be refunded at checkout. Still waiting.