Location

We had an issue with the toilet in our room it wasn’t flushing properly. I let the front desk know and they said the manager went and checked and it was flushing which it semi flushed but nothing went down all the way so by the time we left after 2 days our toilet was like an outhouse toilet. When I asked for some kind of compensation they said because I booked through a third party they couldn’t do anything for me. We’ve stayed there for the last 10 years for our girls Christmas shopping trip but won’t stay there again.

Location

No amenities, no coffee in the lobby, no breakfast included and it was pricey and looks old. Not worth it. Will not stay again and I make several trips to the area.

The motel staff was excellent, the motel was excellent. They were accommodating and understanding.

Booking.com add was incorrect, it stated it had and showed a picture of a swimming pool, there is no swimming pool. This was the main reason we picked this motel as we were in Portland to visit quite a few family members. We all dressed for the pool, 2 kids included, and went looking for the pool that didn't exist. The motel room said it had a room with one king and one queen bed with a hide a bed, this also was inaccurate. There were no king rooms left, we ended up with two queens and the motel gave us a queen suite because the room booking reserved was too small. The motel also reported not being able to give us a king room if they had one due to paying through a third party. It was very agrivating. The motel staff said that they have a lot of guests who complain about the same misinformation and are usually pissed at the motel. Clearly Booking doesn't have correct information. I will not be using Booking again. We paid a lot for the two things we wanted and got neither.

The location is great! Close to the mall was nice for shopping!

Everything was wonderful!

The staff were wonderful. The property was beautiful. Our room was very comfortable and quiet. Conveniently located. The gym facility was exceptional and the views from the outdoor seating were lovely.

The hotel was pretty booked but we didn’t hear ANYONE. The rooms are well insulated and the doors don’t slam shut like most hotel doors. Breakfast smelled great as we checked out. The beds are a tad too firm for me personally but better than most.

The bathroom shower/toilet area didn’t have a fan so it got extremely hot in there and the shower needed a better scrub down.

It was clean, quiet, and comfortable. Staff was friendly.

No coffee in hotel lobby for guests. Had to request coffee from desk each morning to brew in room.

FANTASTIC

FRENCH TOAST