Room was humid. Window air conditioner was very loud, especially at night. Each of three days the breakfast servers gave different info on what was and was not included with our breakfast that we booked with the room. The workout room has three treadmills which are all broken. One day we came back to the room and it had not been made up, but the tip I left had been taken. I was overcharged when I checked out and had to pull up my booking on my phone to get the correct price. We stayed three nights and thought we would spend more and enjoy it, but it was no better than some much less expensive hotels.

I liked the things that actually worked.

Everything was literally out of order. Hot tub, every ice maker, every vending machine (on every floor might i add), and half of the fitness center machines were out of order. Not to mention, we got locked out several times because the key card machines barely worked.

it was clean, comfortable and staff was amazing.

The hot tub and heater were broken. my children were very disappointed for the pool and I was really looking forward to the hot tub. everything else was great.

Comfy beds, great personnel

Treadmills, whirlpool, ice machine/vending room(s) out of service, 2nd,3rd floor

The staff were all great! Our bartender on Saturday night was amazing!

The food, bar, and staff were great.

The jacuzzi was broken and the exhaust fan in our bathroom did not work. Also, booking.com sold us a king room with doors that shut to separate living area and we paid more for this room due to having a teenager. When we arrived the hotel informed us they do not even have a room that the pictures show and said booking.com booked is for a king bed with a sleeper sofa right next to it. One small room. Had we would have known this we wod have obviously booked 2 queen beds instead. The beds and pillows were also very uncomfortable.

That it said online they had a shuttle.

The staff was very friendly and welcoming! We loved our stay here and will definitely be back.

Nothing

well maintained

styrofoam coffee mugs!

Staff members were friendly and helpful. Room was spacious and comfortable.

Bathroom shower had mold.

everything

nothing

We liked the ability to order breakfast without leaving the Hotel. The Hotel and room were very clean and maintained. All of the staff were very pleasant and courteous.

Our only disappointment was the room size vs the rate.

Located near the event we were attending, with easy parking. Near major shopping opportunities.

The furnishings were old and showing wear. Formica was peeling from the night stand.

I booked the room for our Pastor and his wife who were coming into town for My wife's funeral. When he went to check in the hotel did not have any record of the confirmation # (2243136714) I had been given on September 3rd, nor of the $ 169.12 payment that had been charged to my American Express card at that time. I went up to the hotel, got no satisfaction from the hotel, and ended up having the charge that the Pastor had been paid to my card. I have been a Hilton Honors member for years and have used Booking.com for years also. I am extremely disappointed with your service. Jerry Pfeifer ([email protected]) I expect to be reimbursed for my $169.12!

location, cleanliness

hot tub, ice makers were out of service. Wifi was glitchy

Location

Told the whirlpool was open and was closed when we got there Place was dirty

The rooms were updated and nicer than most. The staff was friendly and helpful.

The microwave sounded like it was going to blow up...the pool was small ...breakfast was supposed to be included they wanted to charge us 13.00 dollars for it...

Staff lied or booking.com lied

Staff lied or booking.com lied