Customer service novice trained

I liked how clean and comfy the room was.

I didn’t like how far my room was from the elevator

I love the location the friendly staff it has a restaurant and bar. The room was very nice and clean.

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The property was well maintained and there was a restaurant on the property that had amazing food and was very convenient if you didn’t want to drive.

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Fridge could’ve had some soda or water.. had to walk down to the front desk every time to get water.. also I was staying for more than one night so it would’ve been nice to have room service to remake the bed and change the towels etc for the other nights.

Property had free parking and room service breakfast was good.

I booked a king suite 400 sq ft room with King bed, sofa pull out and dining table. The room was supposed to be guaranteed but when I arrived the hotel did not have my room and placed me in a King room 200 square foot room no sofa and no dining table and had to get a roll out bed which took up 1/3 of the floor space. Also the hallway had a strange musty mildew smell. The entrance to the hotel coming from University blvd and making the left onto campus drive requires either a u-turn or sharp left turn which can be a safety issue.

The person that checked us in was exceptional. Kindness, eye contact, and sharing important details made him exceptional. He even greeted our children! The room was beautiful and clean as well. It's the kind of place you'd want to live in! Gorgeous!!!

There was very little to dislike. We needed to use the pull out couch for our children. There was no bedding in the room for that. We called and they immediately corrected it. There were also dispensers for shower gel, shampoo and conditioner. We abandoned ours to use them only to find that they were all empty.

quiet and safety