friendly staff

clean

Breakfast was over. On a Sunday. No brunch, but ok. I found brunch elsewhere.

My neighbors were extremely loud all night and even the next morning. Slamming doors, etc..

The tub in the bathroom had a brown/orange stain and the water did not drain properly.

Very good

Food service operations well below expectations. Forgot our room service order, breakfast buffet just OK. Nothing special.

Great area

Toilet was not working, moved rooms and still had issues. Was charged for parking and breakfast when it was already included. They held a charge on my card even though I had already been charged on booking. K9

Loved that it was right across from Lennox mall!

The drinks at the restaurant were great, but the food not so much

Room was nice and clean. Close to mall. Restaurant food was good.

Restaurant food was a bit pricey for the quantity of food on the plate

Balconies

N/a

I liked that the hotel was bright inside and there wasn’t homeless everywhere.

We had to pay for parking every single day no free breakfast and the “buffet” they offered was AWFUL continental breakfast for $23. The servers were so great but extremely slow. No rush to their service.

Comfortable rooms with balconies

There were multiple knocks at the door at random hours of the night

N/A

when I came back my room key wasnt working and im pretty sure somebody was in my room while i wasnt there because the bed looked like somebody slept in it and there was somebody else dirty socks on the floor and Im positive whoever was in my room while I was gone stole my switch out of my bag.

this was my 3rd time at this property and I love everything about it. this last stay was my most memorable time.

not a designated smoking area with seating